I cannot access the camera.
1
The camera IP address you entered is wrong.
Enter the correct IP address (URL) in the Web browser (Internet Explorer).
2
The camera port number you entered is wrong.
If you are using a port number other than 80, enter the correct port number in the Web browser
(Internet Explorer).
3
Your have accessed with “http://” where you should be using HTTPS.
When using HTTPS, access with “https://”. Also make sure to enter the port number if you have
changed it to other than 443.
4
Access is restricted by security setting (The error message “403 forbidden” is displayed).
Contact your network administrator and ask him/her to change the security settings.
5
The LAN cable that connects directly to the camera is broken.
Replace the LAN cable.
6
The LAN cable has been unplugged.
Connect the LAN cable.
7
The switching hub is turned off.
Turn on the switching hub.
I cannot access the camera from within my home/company network.
1
The PC and camera IP addresses (local addresses) are configured with different subnet masks.
To use a PC and a camera within the same network, their subnet masks must be the same.
Change settings so that the PC and camera have the same subnet mask.
2
The Web browser you are using is configured to connect to the Internet via proxy server.
Change the Web browser settings so that the use of proxy server is disabled.
3
The address you are trying to access is not a local address.
Enter a local address to access a camera located in the same network.
You cannot access a camera by entering a URL (or router global address and camera port number)
registered with the dynamic DNS service or a URL that is compliant with the global address.
I cannot access the camera from the Internet.
1
There is a wrong network setting in the camera.
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