Configure the default gateway correctly. When using the dynamic DNS service, check whether the
entered DNS server address and domain name registered with the dynamic DNS service are
correct.
2
Registration to the dynamic DNS service is yet to be done. (When using the dynamic DNS service)
Go to the dynamic DNS service site and check that the address for your camera is correctly
registered.
3
Port forwarding is not configured on your router.
Port forwarding must be configured on your router for you to be able to access a camera from the
Internet. For the configuration method, refer to your router's instruction manual.
4
Your router is configured with packet filtering or the like which restricts access from the Internet.
Change the settings in your router to allow access from the Internet. For the configuration method,
refer to your router's instruction manual.
5
The IP address you entered is a local address (the one you use at your home).
When accessing via Internet, enter the global address (or the URL registered with the DDNS
service) and port number of the camera as its IP address.
The camera has been suddenly disconnected.
1
Another user has changed the password.
Configure the password settings again.
2
Another user has changed the camera settings.
Access again after a while.
I get stuck at the Login screen.
The password is changed.
Check the password and try again.
I forgot the camera IP address/port number.
You can confirm the address information, etc. on the camera monitor when the camera is started.
Use the supplied software “Auto IP Setup” to search for your camera information.
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