Getting support: Helpdesk
98-136280-B
Chapter 8: Service
8-3
8888
Ser
vic
e
Event list
When an event is registered, the web interface shows an event icon
in the icon
bar as long as the event is active. The ACU display shows also active events. To view
the event list with active events, click the event icon from the icon bar at the top of the
web interface, or select
HELPDESK > Event list
from the left navigation pane.
The
Event list
page shows a detailed list of active events and notifications including the
time of the first occurrence, ID and severity of the event message, and a short text
describing the error.
Active events are cleared from the event list when the error is cleared. They are moved
to the section
Notifications
and are displayed for 24 hours.
All entries in the section
Notifications
are cleared automatically after 24 hours and
after restart of the system.
For a list of all events with description, error code (ID), explanation and remedy see
of events with explanation and remedy
Self test
You can start a self test of the SAILOR 100 Satellite TV ADU and ACU.
1. Click
Self test
in the
HELPDESK
page.
2. Click the menu item
Self test
.
Figure 8-2: Web interface: HELPDESK, Event list
Important
Warning! The SAILOR 100 Satellite TV will reboot
to perform the self test. Rebooting the ACU will
terminate all existing connections.
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