Service · Problems and Possible Causes
79
EN
Problems and Possible Causes
· Problems and Possible Causes
General Information
Possible Cause(s)
The time and date flash on the display.
You must check the time and date after a short power
failure. Confirm with
OK
.
No dial tone when lifting the headset
No fax transmission
Check the installation of the device. Check that the
device is connected to the mains voltage.
Connect the telephone cable to the socket marked
Î/
LINE
. Insert the telephone plug into your PTT line
socket.
If possible test your device in another telephone line
before you contact technical customer services.
Follow the instructions on the display.
Problems with Faxing
Possible Cause(s)
Fax transmissions are constantly interrupted.
Try to send the fax manually:
Press
μ
and dial the number. If the recipient is using
an answering machine, wait until you hear a whistling
tone. Press
o
.
It is possible that the recipient's device is not ready
to receive.
Fax transmission to a fax number is not possible.
Call the number and check whether the number is a
fax number and whether the connected fax device is
ready to receive (whistling tone or silence). You can
eavesdrop while the connection is establish ( (see
also chapter
Eavesdropping while Connection is Es-
tablished
, page 33)).
Faxes sent are of poor quality.
Modify the resolution.
Test the device by making a copy of the document. If
the device is in order, the device of the recipient
might be defective.
Test the scanner by printing the functions list (press
OK
,
81
and
OK
). If the function list is printed
perfectly, it is possible the scanner is dirty or defec-
tive. Clean the scanner.
Fax recipient receives an empty sheet.
Insert the documents face down into the document
feeder.
No fax reception
Check whether the manual fax reception mode is set.
The device will not receive faxes on its own (page (see
also chapter
Setting the Fax Reception Mode
, page
62))..
It is possible that the fax reception speed needs re-
ducing (page (see also chapter
Reducing the Recep-
tion Speed
, page 63)).
You hear a whistling tone or silence in the handset.
The call is a fax. Press
o
on the device. Press
*5
on the additional telephone. Hang up.
Problems Printing or Copying
Possible Cause(s)
No printing
Printing is interrupted.
Paper or document jam, no paper or toner cartridge.
Follow the instructions on the display.
There could be a small pause after printing several
pages. The device continues printing automatically.
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