Service · Error Messages and Possible Causes
63
EN
Disconnected
Can't communicate
Subscriber has stopped
Check called number
The transmission process was interrupted. Repeat the
transmission process.
Call the number and check whether the number is a
fax number and whether the connected fax device is
ready to receive (whistling tone or silence). Press
FAX
or
o
to send the message manually.
Ask the recipient whether the device is ready to recei-
ve.
Repeat the transmission process with a lower trans-
mission speed (see also chapter
Reducing Transmis-
sion Speed
, page 43).
Transmission failed
Fax Transmission:
Repeat the transmission process.
Call the number and check whether the number is a
fax number and whether the connected fax device is
ready to receive (whistling tone or silence). Press
FAX
or
o
to send the message manually.
Ask the recipient whether the device is ready to recei-
ve.
Fax Reception:
Fax reception was interrupted. Ask the
sender to send the fax message again.
Voice contact
Call the number and check whether the number is a
fax number and whether the connected fax device is
ready to receive (whistling tone or silence). Press
FAX
or
o
to send the message manually.
QUALITY
It is possible the error occurred because the recipi-
ent’s number does not support the Error Correction
Mode.
Fax Transmission:
The fax message sent was not re-
ceived properly. Ask the recipient whether the trans-
mission process needs to be repeated.
Fax Reception:
If the received fax message is illegible,
ask the sender to send the fax message again.
Memory full
Fax memory full! If the fax memory is full, no fax mes-
sages can be received. Print the stored fax messages
so that the device is ready to receive again.
Internal error
An error has occurred during printing of the received
fax message.
Check whether the device cover is open.
Check whether the paper supply is empty (see also
chapter
Insert Paper into the Paper Tray
, page 22).
Check whether cartridge is empty (see also chapter
Displaying the Toner Level
, page 49 and
Changing the
Toner Cartridge
, page 50).
Check to see whether a paper jam has occurred (see
also chapter
Fixing a Paper Jam
, page 52).
Received document error
The received fax message is possibly incomplete Ask
the sender to check the length of the fax message. It
is possible the message is too long to be able to
transmit in full.
ERROR MESSAGES ON THE TRANSMISSION
REPORT
POSSIBLE CAUSE(S)
