8
The dish remained in the unit with the “Keep
Warm” on for too long after it’s been cooked.
We recommend using the Keep Warm function moderately. If your device features the function
of disabling the Keep Warm in advance, use it to avoid the problem.
LIQUID BOILS AWAY DURING COOKING
Possible Causes
Solving the Problem
Milk boils away.
Depending on the quality of milk used, it may boil away. To avoid this, we recommend using only
ultra-pasteurized milk with the fat content of 2.5% or less. Dilute milk with water if needed
.
•
Ingredients were not properly processed
(washed poorly, etc.).
•
Wrong general proportions or ingredients.
•
We recommend using the recipes adapted for the device. Try choosing proven recipes
only. Set the time and cooking mode, choose ingredients, proportions, and the size of
cuts according to the recipe.
•
Whole grains, meat, fish, and seafood need to be rinsed thoroughly before cooking.
THE DISH IS BURNT
Possible Causes
Solving the Problem
•
The bowl was not properly washed after last use.
•
Non-stick coating is damaged.
Make sure that the bowl is clean and has no coating defects before cooking.
General amount of ingredients is smaller than
recommended.
Use proven recipes, adapted for the device.
Cooking time was too long.
Reduce the cooking time or follow recommendations given in the recipe adapted for your model.
Frying: oil was not added; the ingredients have
not been stirred or turned over.
Frying products add amount of oil enough just to cover the bottom of the bowl. Stir ingre-
dients thoroughly while frying or turn over as required.
Stewing: not enough liquid.
Add more liquid. Avoid opening the lid while stewing.
Cooking: not enough liquid (proportions were not
observed).
Follow recommended ratio of liquids to solids while cooking.
Baking: the bowl was not greased before baking. Grease the bottom and sides of the bowl with butter or oil before baking (do not pour oil
inside).
Certain REDMOND multicookers feature an overheat protection in “STEW” and “SOUP” programs. In case there is
no liquid in the bowl, the device automatically interrupts the program and switches to Keep Warm.
INGREDIENTS LOOSE THEIR SHAPE WHEN COOKED
Possible Causes
Solving the Problem
Ingredients have been over stirred.
Frying foods, do not stir the ingredients more often than every 5–7 minutes.
Cooking time was too long.
Reduce cooking time or follow recommendations given in the recipe adapted for the device.
BAKED GOODS ARE OVERLY MOIST
Possible Causes
Solving the Problem
Improper ingredients causing excess moisture have been used
(juicy fruits or vegetables, frozen berries, sour cream, etc.).
Use ingredients according to the recipe. Try to avoid using ingredients causing
excess moisture or use them in smaller amounts.
Baked product has been left in the unit with the lid closed for
too long.
We recommend taking baked product out of the unit right after the baking
cycle finishes or leaving it on the Keep Warm for a short period of time only.
BAKED GOODS DO NOT RISE
Possible Causes
Solving the Problem
Eggs and sugar were poorly whipped.
Use proven recipes adapted for the device. Choosing, measuring, and
processing ingredients follow recommendations given in the recipe.
The dough stayed for too long before being baked.
The flour wasn’t sifted or the dough was poorly kneaded.
Wrong ingredients.
Wrong recipe.
Table of Recommended Steaming Time for Various Products
#
Product
Weight, g / pcs
Water, ml
Cooking Time, min
1
Pork/beef fillet (cut into 1.5 cm cubes)
500
500
30/35
2
Mutton fillet (cut into 1.5 cm cubes)
500
500
45
3
Chicken fillet (cut into 1.5 cm cubes)
500
500
25
4
Meatballs
480 (8 pcs) / 360 (3 pcs)
500
25/30
5
Fish fillet
500
500
20
6
Shrimps (cooked, peeled, frozen)
500
500
5
7
Potatoes (cut into 1.5 cm cubes)
500
500
20
8
Carrots (cut into 1.5 cm cubes)
500
500
30
9
Beet (cut into 1.5 cm cubes)
500
500
40
10
Vegetables (frozen)
500
500
8
11
Steamed eggs
3 pcs
500
12
Remember, that these are general recommendations only. In reality, cooking time may vary from the recommended
one, depending on the quality of the products used and on your personal preferences.
Table of Default Settings
Program
Recommendations for use
Default c
ooking
time
Time range / setting
interval
Time Delay
, hour
Ke
ep
warm
FRY
Frying meat, fish, vegetables, poultry, etc.
15 min
5 min — 1.5 hours / 1 min
---
+
PILAF
Cooking meat, fish, chicken, and vegetable pilaf.
1 hour
10 min — 2 hours / 5 min
+
+
OATMEAL/GRAIN
Cooking various hot cereals and side dishes
25 min
5 min — 4 hours / 5 min
+
+
BAKE/PIZZA
Baking puddings, pies, and pizza
1 hour
10 min — 8 hours / 5 min
+
+
STEW/DESSERT
Stewing meat, fish, vegetables, making desserts, jams, and fruit
purees.
1 hour
10 min — 12 hours / 5 min
+
+
STEAM/SOUP/PASTA
Steaming meat, fish, and vegetables, cooking broths, soups, pasta,
and sausages
40 min
5 min — 8 hours / 5 min
+
+
VII. BEFORE ADDRESSING A SERVICE CENTER
Error code
Error description
Error handling
Е
1,
Е
3
System error (system board or temperature sensor
malfunction); the lid was not closed properly.
Close the lid tightly. If this does not eliminate the error, address an autho-
rized service center.
Е
2, E4
System error (temperature sensor malfunction),
automatic protection against overheating acti-
vated.
Do not operate the device without the bowl installed! Disconnect the device
and let it cool down within 10–15 minutes. Add water/broth and continue.
If this does not eliminate the error, address an authorized service center.
Problem
Possible Cause
Solving the problem
The unit does not switch on.
Voltage supply failure.
Check the voltage supply.
The meal is taking too long
to cook.
Voltage supply interruption.
Check the voltage supply.
The bowl is installed with a distortion.
Install the bowl properly.
There is a foreign object between the
bowl and the heating element.
Remove the foreign object.
The heating element is dirty.
Unplug the device and let it cool down. Clean the heating element.
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