24
USB Troubleshooting
TS Fig. 2
TS Fig. 3
Solution 1A (continued)
2)
Remove both the “netrcacm.sys” and the “netrcacm.inf” file.
a)
Left click on the “Start” icon in the lower left-hand corner of your screen.
b)
Select “Find,” followed by “Files and Folders.” The ” Find All Files”
window (TS fig. 2) appears.
c)
In the “Named:” box, type “netrcacm.” In the “Look-in:” box, use the pull
down menu to select your local hard drive (e.g., “c:\”).
d)
Click the “Include subfolders” box, and press “Find Now.”
The “netrcacm.sys” file and the “netrcacm.inf” file should both appear.
e)
Highlight both files and right click on “Delete.”
f)
The “Confirm Multiple File Delete” window appears. Click on “Yes” to
confirm your approval to delete both files.
g)
Close all windows.
Windows 2000
1)
Remove the “RCA or Thomson USB Cable Modem” network adapter following the
Windows 2000 instructions outlined in Solution 1B, Remove Another Network Adapter,
on page 26.
2)
Remove the “netrcacm.sys.”
a)
Left click on the “Start” icon in the lower left-hand corner of your screen.
b)
Select “Search,” followed by “For Files or Folders.” The “Search Results”
window appears. The window may resemble the one above (TS Fig. 3).
