16.1 Troubleshooting
The troubleshooting section provides possible causes and the corrective
action required for common problems that are associated with the installation
and operation of your product.
Before packing and shipping, all Raymarine® products are subjected to
comprehensive testing and quality assurance programs. If you do experience
problems with your product, this section will help you to diagnose and correct
problems to restore normal operation.
If after referring to this section you are still having problems with your
product, please refer to the
Technical support
section of this manual for
useful links and Raymarine® Product Support contact details.
16.2 Power connection troubleshooting
PoE allocation always takes priority over the dedicated power supply. If you
are connecting the camera to a PSE (Power Supplying Equipment), ensure
that the camera’s dedicated power cable
IS NOT
connected, or alternatively
re-configure the network so the camera is plugged into a non-PoE ethernet
connection.
Warning: Powering PoE devices
PoE devices can be powered via an ethernet connection (PoE)
OR via a dedicated power cable.
NEVER connect a PoE device’s dedicated power cable when it
is being supplied PoE.
When the PoE device’s dedicated power cable is not
connected, any bare end wire connections must be separately
covered with insulation.
16.3 PoE power connection troubleshooting
Before troubleshooting problems with your PoE (Power over Ethernet) power
connection, ensure that you have read and followed the power connection
guidance provided and performed a power cycle/reboot of the device. The
troubleshooting information below can be used if you are experiencing
problems when powering your product via PoE.
Example: PoE LED
Troubleshooting
issue
User action(s)
Flashing (blue) —
Transferring data:
• Normal operation — no user action is required.
Light off (no color) —
Powered OFF:
• Ensure that the Ethernet cable is connected
correctly and that connections are secure.
• Ensure that the PSE (Power Sourcing Equipment)
is switched on and has sufficient remaining power
allocation to power the camera.
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