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CHAPTER 16: TROUBLESHOOTING

CHAPTER CONTENTS

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16.1 Troubleshooting — page 70

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16.2 Power connection troubleshooting — page 70

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16.3 PoE power connection troubleshooting — page 70

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16.4 Non-PoE power connection troubleshooting — page 71

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16.5 IP camera troubleshooting — page 71

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16.6 Resetting the camera — page 73

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16.7 Augmented Reality (AR) Troubleshooting — page 73

Troubleshooting

Содержание CAM300

Страница 1: ...Document number 2023 Raymarine UK Limited 81411 Rev 1 01 2023 Date English en US INSTALLATION OPERATION INSTRUCTIONS HD DIGITAL MINIDOME IP CAMERA CAM300...

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Страница 3: ...FLIR Systems Inc All other trademarks trade names or company names referenced herein are used for identification only and are the property of their respective owners This product is protected by pate...

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Страница 5: ...re updates 14 3 3 Required additional components 14 3 4 System overview example only 15 Augmented Reality optional 16 CHAPTER 4 PARTS SUPPLIED 17 4 1 Parts supplied 18 4 2 Inline fuse requirement 18 I...

Страница 6: ...Grounding not required 39 11 4 Power distribution 40 11 5 Power cable extension 12 V systems 41 CHAPTER 12 CAMERA SETUP AND OPERATION VIA RAYMARINE MFD 43 12 1 Setting up the camera via a Raymarine MF...

Страница 7: ...R Troubleshooting 73 CHAPTER 17 TECHNICAL SUPPORT 74 17 1 Raymarine product support and servicing 75 Diagnostic product information 76 17 2 Learning resources 76 CHAPTER 18 TECHNICAL SPECIFICATION 77...

Страница 8: ...cument Product warnings Warning 12 Volt dc only This product must ONLY be connected to a 12 V dc power source Warning Power supply voltage Connecting this product to a voltage supply greater than the...

Страница 9: ...ng center or other collection point For more information about suitable collection points for waste electrical and electronic equipment in your region refer to the Raymarine website www raymarine eu r...

Страница 10: ...CHAPTER 2 DOCUMENT INFORMATION CHAPTER CONTENTS 2 1 Applicable products page 11 2 2 Document illustrations page 11 2 3 Product documentation page 11 10...

Страница 11: ...provided for illustration purposes only 2 3 Product documentation The following documentation is applicable to your product Applicable documents 81411 CAM300 Installation and Operation Instructions th...

Страница 12: ...3 PRODUCT AND SYSTEM OVERVIEW CHAPTER CONTENTS 3 1 Product overview page 13 3 2 Compatible multifunction displays page 14 3 3 Required additional components page 14 3 4 System overview example only pa...

Страница 13: ...ue day night operation Supports augmented reality features via the optional AR200 sensor and a compatible Raymarine multifunction display Waterproof to IPx6 12 V dc power Class 1 PoE device for easy s...

Страница 14: ...rine com software for the latest software updates and the software update procedure for your specific product Important To prevent potential software related issues with your product always follow the...

Страница 15: ...ble A62360 not supplied 4 RJ45 to RJ45 waterproof coupler 4115028 not supplied 5 RayNet female to RayNet female cable A80161 not supplied 6 PSE Power sourcing Equipment providing PoE Power over Ethern...

Страница 16: ...ty on your system 1 PSE Power Sourcing Equipment providing PoE Power over ethernet to the camera Axiom XL currently illustrated 2 AR200 E70537 not supplied 3 SeaTalkng backbone 4 CAM300 connected to a...

Страница 17: ...CHAPTER 4 PARTS SUPPLIED CHAPTER CONTENTS 4 1 Parts supplied page 18 4 2 Inline fuse requirement page 18 Parts supplied 17...

Страница 18: ...ed to the red power wire housed in a waterproof fuse holder This fuse and its fuse holder are NOT supplied with your product and must be obtained separately from a marine or electrical retailer 1 Wate...

Страница 19: ...CHAPTER 5 PRODUCT DIMENSIONS CHAPTER CONTENTS 5 1 Product dimensions page 20 Product dimensions 19...

Страница 20: ...5 1 Product dimensions Item Dimension A 60 10 mm 2 37 in B 59 00 mm 2 32 in C 23 50 mm 0 93 in D 69 50 mm 2 74 in E 670 00 mm 2 2 ft approx 20...

Страница 21: ...cautions page 22 6 2 General location requirements page 22 6 3 EMC installation guidelines page 22 6 4 Suppression ferrites page 23 6 5 Connections to other equipment page 23 6 6 Compass safe distanc...

Страница 22: ...it in a protected area away from prolonged and direct exposure to rain and salt spray Electrical interference Select a location that is far enough away from devices that may cause interference such as...

Страница 23: ...ways be attached to the cable near the Raymarine unit 6 6 Compass safe distance To prevent potential interference with the vessel s magnetic compasses ensure an adequate distance is maintained from th...

Страница 24: ...e product must be calibrated with your MFD system in the Camera Installation page before Augmented Reality features can be used Please refer to your MFD operation instructions manual for more informat...

Страница 25: ...CHAPTER 7 CABLES AND CONNECTIONS GENERAL INFORMATION CHAPTER CONTENTS 7 1 General cabling guidance page 26 7 2 Connections overview page 27 Cables and connections General information 25...

Страница 26: ...te strain relief for cabling to ensure that connectors are protected from strain and will not pull out under extreme sea conditions Circuit isolation Appropriate circuit isolation is required for inst...

Страница 27: ...ollowing 670 00 mm 2 20 ft approx connectors 1 RJ45 male ethernet 2 12 V dc power if powering the camera via PoE do NOT connect this to a 12 V dc feed Note For further network and power connection inf...

Страница 28: ...NG CHAPTER CONTENTS 8 1 Tools required page 29 8 2 Camera orientation page 29 8 3 Mounting options page 30 8 4 Mounting the unit through surface cabling page 30 8 5 Mounting the unit above surface cab...

Страница 29: ...camera can be mounted in 2 different orientations referred to as ball up upright and ball down upside down When mounting your camera ensure that the green infrared sensor is centered at the top as il...

Страница 30: ...te to mark out the location of the mounting holes and the 24 mm 15 16 in cable feed hole 4 Drill the holes required at the marked locations 5 Remove the grub screws from the side of the camera s base...

Страница 31: ...supplied hex wrench Allen key 6 Disconnect the camera body and collar from the base of the camera 7 Feed the fitted cable through the camera base s cable channel Example above surface cabling 8 Peel t...

Страница 32: ...CHAPTER 9 NETWORK CONNECTIONS CHAPTER CONTENTS 9 1 Network cable connector types page 33 9 2 Network connection page 33 32...

Страница 33: ...EVER connect a PoE device s dedicated power cable when it is being supplied PoE When the PoE device s dedicated power cable is not connected any bare end wire connections must be separately covered wi...

Страница 34: ...etwork hardware and cables refer to the following section p 80 Spares and accessories Network cable extensions If you wish to extend the length of a network cable connected to your product you can ref...

Страница 35: ...CHAPTER 10 POE POWER CONNECTIONS CHAPTER CONTENTS 10 1 Power options page 36 10 2 Power over Ethernet PoE page 36 PoE power connections 35...

Страница 36: ...n the PoE device s dedicated power cable is not connected any bare end wire connections must be separately covered with insulation 10 2 Power over Ethernet PoE Power over Ethernet PoE is a system that...

Страница 37: ...g required refer to the following section p 83 RayNet to RJ45 adapter cables Network cable extensions If you wish to extend the length of a network cable connected to your product you can refer to the...

Страница 38: ...OWER CONNECTIONS CHAPTER CONTENTS 11 1 Power options page 39 11 2 Dedicated power connection page 39 11 3 Grounding not required page 39 11 4 Power distribution page 40 11 5 Power cable extension 12 V...

Страница 39: ...dedicated power cable when it is being supplied PoE When the PoE device s dedicated power cable is not connected any bare end wire connections must be separately covered with insulation Warning 12 Vol...

Страница 40: ...ers common vessel power arrangements but does NOT cover every scenario If you are unsure how to provide the correct level of protection please consult an authorized dealer or a suitably qualified prof...

Страница 41: ...ower cable extensions advice provided in the product s documentation Item Description 1 Waterproof fuse holder containing a suitably rated inline fuse must be fitted For suitable fuse rating refer to...

Страница 42: ...icient gauge ensure that there is a continuous minimum voltage of 10 8 V dc at the end of the cable where it enters the product s power connector even with a fully flat battery at 11 V dc Do not assum...

Страница 43: ...APTER CONTENTS 12 1 Setting up the camera via a Raymarine MFD page 44 12 2 Camera operation via the Raymarine MFD Video app page 44 12 3 Camera operation via the Web interface LightHouse 4 LightHouse...

Страница 44: ...evice list ensure that you have waited a sufficient amount of time before attempting to Refresh via the Network menu If correctly configured the CAM300 will appear on the Raymarine multifunction displ...

Страница 45: ...via a Raymarine LightHouse 4 or LightHouse 3 multifunction display 1 From the Network menu Homescreen Settings Network 2 Select the CAM300 product description 3 Select the Calibrate option You will n...

Страница 46: ...ons page 47 13 2 Accessing the camera s IP address via ONVIF Device Manager page 47 13 3 Accessing the camera s IP address via a Raymarine MFD page 48 13 4 IP address range page 48 13 5 Supported brow...

Страница 47: ...l setup wizard s onscreen prompts 6 Double click and open the ONVIF Device Manager executable once the installation has finished The following ONVIF Device Manager homescreen will be displayed You can...

Страница 48: ...ited a sufficient amount of time before attempting to Refresh via the Network menu If you cannot access the Web browser user interface after entering the camera s IP address into your default browser...

Страница 49: ...e You will need to know the IP address of your product for step 8 This can be found by referring to one of the following sections p 47 Accessing the camera s IP address via ONVIF Device Manager p 48 A...

Страница 50: ...Microsoft Edge Windows 10 11 p 85 Internet Explorer dependent settings 13 6 Logging in to the Web browser user interface You can login to the camera s Web browser user interface by using the followin...

Страница 51: ...menu 4 p 63 Local Setting menu The Web browser user interface menu options are subject to change depending upon which firmware version your device is running Refer to the Raymarine website for details...

Страница 52: ...icrosoft Edge Windows 10 11 p 85 Internet Explorer dependent settings Voice Alarm The settings found within this section are not supported by the CAM300 Overlay Settings The settings found within this...

Страница 53: ...tional Overlay Information 1 Enables you to display both the camera resolution and bit rate on the onscreen display PC ONLY To move the location of the Additional Overlay Information setting that you...

Страница 54: ...de setting to Automatic Passive Mode or Automatic Active Mode 3 15 Menu item and description Option s Day Time Enables you to set a specific start and end time when the camera s infrared filter will b...

Страница 55: ...ent Warm Fluorescent Natural Manual Auto Locked Menu item and description Option s Red Gain Enables you to change the Red color gain of your camera s image By default this setting is set to 50 This se...

Страница 56: ...preview This setting will only function if you have Enabled the Privacy Zone setting On Off Note 5 This setting is not supported on a multifunction display Web interface Network Config The Network Con...

Страница 57: ...rt Config Menu item and description Options HTTP Port Enables you to configure your HTTP Hypertext Transfer Protocol Port setting HTTP Port Field Command Port Enables you to configure your Command Por...

Страница 58: ...relevant LightHouse Operation instruction manuals Main Stream 3MP 2304 1296 1080P 1921 1080 720P 1280 720 Sub Stream 448P 800 448 D1 704 576 360P 640 360 CIF 352 288 Menu item and description Option s...

Страница 59: ...tem Config The System Config submenu contains a set of changeable time and date settings user management settings PTZ Pan tilt zoom settings and a viewable device information page Time Setting Menu it...

Страница 60: ...o Open pool ntp org time win dows com time nist gov time nw nist gov ntp1 inrim it time kriss re kr time nuri net time apple com Enable DST DST tab Allows you to enable or disable the DST Daylight Sav...

Страница 61: ...rd reset process Note 9 If a password has been set for the Web browser user interface s administrator account image flip functionality via a dedicated multifunction display camera video app will be pr...

Страница 62: ...me the scheduled maintenance will begin This setting is only available if you have set the Maintenance Mode setting to either Every Day Every Week or Once 00 00 23 59 Next Maintenance Time Enables you...

Страница 63: ...respond The camera IP address will change after initiating a Full Recovery For instructions on how to find out the camera s IP address refer to the following section p 46 Camera setup via Windows 10 o...

Страница 64: ...CHAPTER 14 AUGMENTED REALITY CHAPTER CONTENTS 14 1 Augmented Reality AR overview page 65 14 2 Augmented Reality optional page 65 64...

Страница 65: ...ty feature requires correct camera calibration for accurate image overlay The Augmented Reality feature serves as an aid to navigation and situational awareness only and should not be solely relied on...

Страница 66: ...ipment 5 12 V dc power supply providing power to the SeaTalkng backbone Note ClearCruise Augmented Reality is not available via the CAM300 s Web browser user interface For more information on ClearCru...

Страница 67: ...CHAPTER 15 MAINTENANCE CHAPTER CONTENTS 15 1 Routine checks page 68 15 2 Unit cleaning instructions page 68 Maintenance 67...

Страница 68: ...g mechanisms are properly engaged Note Cable checks should be carried out with the power supply switched off 15 2 Unit cleaning instructions The unit does not require regular cleaning However if you f...

Страница 69: ...r connection troubleshooting page 70 16 3 PoE power connection troubleshooting page 70 16 4 Non PoE power connection troubleshooting page 71 16 5 IP camera troubleshooting page 71 16 6 Resetting the c...

Страница 70: ...work so the camera is plugged into a non PoE ethernet connection Warning Powering PoE devices PoE devices can be powered via an ethernet connection PoE OR via a dedicated power cable NEVER connect a P...

Страница 71: ...D is running the latest software version Troubleshooting issue User action s Try power cycling the camera while leaving your MFD powered Ensure that the IP Type and Auto IP settings found within the W...

Страница 72: ...the Command Prompt application via the window s search bar at the bottom left hand side of your screen Once the Command Prompt application has opened type ping then the camera s local IP address in t...

Страница 73: ...elevant options are enabled AR flags do not appear directly above on screen target Depending on the classification of the target s AIS hardware transmitted position updates may be sent up to 3 minutes...

Страница 74: ...CHAPTER 17 TECHNICAL SUPPORT CHAPTER CONTENTS 17 1 Raymarine product support and servicing page 75 17 2 Learning resources page 76 74...

Страница 75: ...site for Manuals and Documents http www raymarine com manuals Technical support forum https raymarine custhelp com app home Software updates http www raymarine com software Worldwide support United Ki...

Страница 76: ...upport 2 Maintaining detailed off boat records This is particularly useful for vessels that have multiple Raymarine products installed To view or export diagnostic product information access the Diagn...

Страница 77: ...ENTS 18 1 Physical specification page 78 18 2 Power specification page 78 18 3 Environmental specification page 78 18 4 Camera specification page 78 18 5 Video specification page 78 18 6 Conformance s...

Страница 78: ...perature 30 C 22 F to 65 C 149 F Relative humidity up to 85 65 C 149 F Waterproof rating IPx6 18 4 Camera specification Specification ONVIF version 21 06 master version Sensor DSP 1 4 CMOS Sensor Scan...

Страница 79: ...8 Section 8 Exposed EN IEC 60529 1989 A1 1999 A2 2013 for IPx6 IPx7 EMC Directive 2014 30 EU and UK EMC Regulations 2016 SI 2016 No 1091 EN 60945 2002 including Corrigendum 1 2008 RoHS Directive 2011...

Страница 80: ...APTER 19 SPARES AND ACCESSORIES CHAPTER CONTENTS 19 1 Spares and accessories page 81 19 2 RayNet to RayNet cables and connectors page 82 19 3 RayNet to RJ45 and RJ45 SeaTalkhs adapter cables page 83 8...

Страница 81: ...e following spare parts and accessories are available for your product E70537 AR200 SeaTalkng Augmented Reality Sensor 4113746 12 V Power over Ethernet PoE Injector 4115028 RJ45 to RJ45 waterproof cou...

Страница 82: ...le socket on the other end Suitable for connecting at 90 right angle to a device for installations where space is limited 3 RayNet cable puller 5 pack 4 RayNet to RayNet right angle coupler adapter Su...

Страница 83: ...19 3 RayNet to RJ45 and RJ45 SeaTalkhs adapter cables Spares and accessories 83...

Страница 84: ...locking gland for a watertight fit 3 Adapter cable with a RayNet male plug on one end and an RJ45 SeaTalkhs waterproof male plug on the other end 4 Adapter cable with a RayNet male plug on one end an...

Страница 85: ...n Menu item and description Option s Enable Human Shape Detection tab Allows you to Enable or Disable the Human Shape Detection setting which causes a green stick figure icon to be displayed on the br...

Страница 86: ...pe To clear all Defense Areas drawn click the CLEAR button located underneath the video preview This setting will only function if you have enabled either the Human Shape Detection or Motion Detection...

Страница 87: ...ware from a file located on your local drive Firmware update files can be downloaded from the Raymarine website www raymarine com software If in doubt as to the correct procedure for updating your pro...

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Страница 89: ...40 Non PoE connection 39 PoE connection 36 PoE Injector connection 37 Contact details 75 D Declaration of Conformity 9 Diagnostics 76 Exporting product information 76 Viewing product information 76 D...

Страница 90: ...0 Fuses 18 Grounding 39 Sharing a breaker 40 Power cable extension 41 Product overview 13 Product recycling WEEE 9 Product support 75 R RayNet cables 82 83 Recording time 13 Required additional compon...

Страница 91: ...ining courses 76 Troubleshooting 70 76 Augmented Reality 73 Camera reset 73 IP camera 71 Power connection 70 Non PoE 71 PoE 70 U Upgrading See Software updates V Ventilation 22 W Warranty 9 75 Web int...

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Страница 94: ...rine House Cartwright Drive Fareham Hampshire PO15 5RJ United Kingdom Tel 44 0 1329 246 700 www raymarine co uk Raymarine US 110 Lowell Road Hudson NH 03051 United States of America Tel 1 603 324 7900...

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