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Chapter 6 Troubleshooting
Operating Problems
90 ATL P1000 Series User’s Guide
Operating Problems
6
Table 12 provides corrective actions for problems which occur during
library operation.
Table 12 Operating
Problems
Problem Corrective Action
The host computer cannot
communicate with the library. This may be a SCSI bus time-out or a
premature disconnect problem.
1
Confirm that the library is on-line
(the Standby button is released).
2
Check cable connections, cable
length, and termination.
3
Restart the host and the library.
If the host and the library are still not
communicating, contact an authorized
field service engineer.
A cable or terminator is
disconnected from the library
back panel. Reconnect the cable or terminator
according to the guidelines found in
“Connecting Host Computers” on
page 35.
A tape cartridge (medium) is
reported not present. This means that the gripper could not
sense a tape cartridge in a particular
storage element even though the
inventory reports that it is present.
1
Check to see if the designated
cartridge is present.
2
If it is, verify that it is seated
properly. (For a tape drive, be sure
the cartridge is completely
unloaded.)
3
Retry the command.
If the error persists, contact an authorized
field service engineer.