5.1 CUSTOMER SERVICE.
Our warranty (at the front of this manual) attests the quality of
materials and workmanship in our products. If
malfunction does occur, our service engineers will assist in any way possible.
If the difficulty cannot be eliminated by use of the following service
instructions, please write or
phone the nearest GenRad service facility (see back page), giving full
information of the trouble and of steps taken to remedy it. Describe the
instrument by name, catalog number, serial number, and 10 (lot) number if
any. (Refer to
front and rear panels.)
5.2 INSTRUMENT RETURN.
5.2.1 Returned Material Number.
Before returning an instrument to GenRad for service, please ask our
nearest office for a "Returned Material" number. Use of this number in
correspondence and on a tag tied to the instrument will ensure proper
handling and identification. After the initial warranty period, please avoid
unnecessary delay by indicating how payment will be made, i.e., send a
purchase-order number.
5.2.2 Packaging.
To safeguard your instrument during storage and shipment, please use
packaging that is adequate to protect it from damage, ie., equivalent to the
original packaging. Any GenRad field office can advise or provide packing
material
for this purpose. Contract packaging companies in many cities can
provide dependable custom packaging on short notice. Here are two
recommended packaging methods.
Rubberized Hair.
Cover painted surfaces of instrument with protective
wrapping paper. Pack instrument securely in strong protective corrugated
container (350 Ib/sq in.
bursting test), with 2-in. rubberized hair pads placed along
all surfaces of the instrument. Insert fillers between pads and container to ensure
a snug fit. Mark the box "Delicate Instrument" and seal with strong tape or metal
bands.
Excelsior.
Cover painted surfaces of instrument with protective wrapping
paper. Pack instrument in strong corrugated container (350 Ib/sq in. bursting
test), with a layer of excelsior about 6 in. thick packed firmly against all surfaces
of the instrument. Mark and seal the box as described above.
5.3 REPAIR AND REPLACEMENT OF CIRCUIT BOARDS.
This instruction manual contains sufficient information to guide an
experienced and skillful electronic technician in
fault analysis and the repair of some circuits in this instrument. If a
malfunction is localized to one board (or more) that is not readily repairable, it
can be returned to GenRad for repair. To save time, we recommend that you
obtain a replacement first, as described below, before returning the faulty board.
Exchanges.
For economical, prompt replacement of any etched-circuit board,
order an exchange board. Its price is considerably less than that of a new one.
Place the order through your nearest GenRad repair facility. (Refer to the last
page of this manual.) Be sure to request an exchange board and supply the
following information:
1. Instrument description: name and catalog and serial numbers. Refer to
front and rear panels.
2. Part number of board. Refer to the parts lists in this manual. (The number
etched in the foil is generally NOT the part number.)
3. Your purchase order number. This number facilitates billing if the unit is
out of warranty and serves to iden
tify the sh ipment.
To prevent damage to the board, return the defective
board in the packing supplied with the replacement (or equivalent protection).
Please identify the return with the
SERVICE 5-1
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