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9. Troubleshooting

This chapter describes basic troubleshooting information.

Support and Other Resources

QNAP provides the following resources:

Resource

URL

Documentation

https://docs.qnap.com

Service Portal

https://service.qnap.com

Downloads

https://download.qnap.com

Community Forum

https://forum.qnap.com

Testing Network Connectivity with the Ping Utility

Ping uses Internet Control Message Protocol (ICMP) query messages, ICMP echo messages, and ICMP echo

replies to verify device connectivity.

1. Log in to QuRouter.

2. Go to System > Diagnostics .

3. Configure the ping utility settings.

4. Select Ping IPv4 as the diagnostic utility.

5. Select the WAN interface from the drop-down menu.

6. Specify an IP address or domain name.

7. Specify the number of echo requests to be sent and received.

Note

Specify a number between 1 and 50.

8. Click Ping IPv4.

QuRouter generates the data for the specified diagnostic utility.

Tip

To clear the generated data from QuRouter, click Clear.

Testing Network Connectivity with the Traceroute Utility

Traceroute discovers which route a packet travels between a source and destination. Traceroute records

each ICMP time exceeded message and generates a trace of the path the packet took to reach the

destination.

1. Log in to QuRouter.

2. Go to System > Diagnostics .

3. Configure the traceroute utility settings.

QHora-322 User Guide

Troubleshooting

Содержание QHora-322

Страница 1: ...QHora 322 User Guide Document Version 1 30 08 2022...

Страница 2: ...Operations LEDs 13 Reset Button 14 4 QuRouter About QuRouter 15 System Requirements 15 Getting Started 15 Configuring QuRouter 16 Binding the Router with a QNAP ID 17 Unbinding the Router from a QNAP...

Страница 3: ...all 61 Adding a Firewall Rule 61 Configuring a Firewall Rule 62 Deleting a Firewall Rule 63 Network Address Translation NAT 63 Application Layer Gateway ALG 63 Port Forwarding 63 Demilitarized Zone DM...

Страница 4: ...4 Disclaimer 74 CE Notice 74 FCC Notice 75 Radio Equipment Directive RED 2014 53 EU Article 10 75 EU RoHS Statement 76 ISED Compliance Statement 76 Radiation Exposure Statement 76 UKCA Notice 76 QHora...

Страница 5: ...t by you or an unauthorized third party invalidates the warranty QNAP is not responsible for any damage or data loss caused by unauthorized modifications and installation of unsupported third party ap...

Страница 6: ...LAN LAN interface configuration LAN ports VLAN Bridge Network port connection status VLAN configuration DHCP server configuration IPv4 IPv6 routing and static route tables Dynamic DNS DDNS configurati...

Страница 7: ...tings Reset and restart settings Audio alert management Local account QNAP ID and remote management USB device user management USB usage overview FTP server management Event logs QuWAN Automatic multi...

Страница 8: ...trator status 2 System status LED 4 Auto mesh Connection Status Rear Panel No Component No Component 1 Power input 6 10 Gigabit Ethernet LED 5 Gbps 2 5 Gbps 1 Gbps or 100 Mbps speed 2 USB 3 2 Gen 2 Ty...

Страница 9: ...uthorized persons with knowledge of all restrictions safety precautions and installation and maintenance procedures should have physical access to the device To avoid potential injury or damage to com...

Страница 10: ...reen and the system status LED is orange For details see LEDs 4 Connect the router to the network and the computer For details see Connecting the Router to the Internet 5 Verify that the WAN interface...

Страница 11: ...AN1 interface on port 2 To access QuRouter you must enter 192 168 100 1 in the address bar of the browser For details see Default Router IP Addresses 4 Verify that the router is recognized by the comp...

Страница 12: ...r Pro A computer connected to the same network as the router Web browser Qfinder Pro Default Router IP Addresses The first 2 5 GbE port is the designated WAN interface for making outbound connections...

Страница 13: ...desktop utility that enables you to locate and access QNAP devices on a specific network The utility supports Windows macOS Linux and Chrome OS 1 Install Qfinder Pro on a computer that is connected to...

Страница 14: ...hestrator topology and is connected to the SD WAN network Flashes blue green every 0 5 seconds The router is joining the QuWAN Orchestrator SD WAN network Flashes blue green every 2 seconds The router...

Страница 15: ...Gigabit Ethernet WAN Orange A WAN connection has been established 2 5 Gigabit Ethernet LAN Green A LAN connection has been established 10 Gigabit Ethernet WAN Orange A WAN connection has been establis...

Страница 16: ...r Google Chrome 70 0 or later Qfinder Pro 6 9 2 or later Getting Started 1 Log on to QuRouter with the local account credentials or QNAP ID For details see Binding the Router with a QNAP ID 2 Configur...

Страница 17: ...ernatively use Qfinder Pro to locate the router on the list 4 Double click on the name or IP address The Smart Installation Guide page appears 5 Click Start The local account password page appears 6 S...

Страница 18: ...Default Username Default Password admin QuRouter The router MAC address without any punctuation and all letters capitalized Tip For example if the MAC address is 00 0a 0b 0c 00 01 the default passwor...

Страница 19: ...ppears 5 Specify a device name containing between 3 to 15 alphanumeric characters 6 Click OK The router is bound to the QNAP ID Unbinding the Router from a QNAP ID 1 Log in to QuRouter 2 Go to System...

Страница 20: ...cannot change the domain if the router was previously added to the QuWAN network About Displays the following information Operating system Hardware model Firmware version QNAP Remote Support Click to...

Страница 21: ...tatus Device status Number of connected clients 3 WAN Overview Link up and link down information Connection type IP address information Traffic information Click WAN Settings to open Network Physical...

Страница 22: ...control the restart reset backup and restoration operations of the router Restarting the Router 1 Go to System System Settings Restart Reset Backup Restore 2 Click Restart A confirmation message appe...

Страница 23: ...ert 3 Click QuRouter enables audio alerts on the router Configuring Access Control Settings Access Control settings can control how devices connect to the router These settings can help increase netwo...

Страница 24: ...that contains 8 to 64 ASCII characters Confirm new password Enter the password again 5 Click Apply QuRouter updates the local account settings USB Settings The System USB Settings page allows you to a...

Страница 25: ...FTP User window appears 4 Configure the FTP user settings Setting User Action Username Enter a username that contains 5 to 32 characters Valid characters A Z a z 0 9 Password Specify a password that...

Страница 26: ...settings Setting User Action USB port Select the USB interface File name Specify a target file name between 1 and 64 characters Valid characters A Z a z 0 9 Hyphen Underscore _ Note The pcap file is...

Страница 27: ...eeping your router firmware up to date This ensures that your router can benefit from new features enhancements and bug fixes Checking for Live Updates 1 Go to Firmware 2 Enable Live update 3 Select o...

Страница 28: ...release notes and confirm the following The router model matches the firmware version Updating the firmware is necessary c Ensure that the product model and firmware are correct d Download the firmwar...

Страница 29: ...a network Transferring Tx ISP line rate Specify the gross transmitting bit rate of the physical layer Note You can set the ISP line rate only if you have configured the QuWAN and QoS settings Receivi...

Страница 30: ...P Manually assign a static IP address to the adapter You must specify the following information Fixed IP Address Prefix length Tip Obtain the prefix length information from your network administrator...

Страница 31: ...cify an interface name between 1 and 64 characters Description optional Enter a description for the interface MTU Specify an MTU value between 576 and 9000 Note The Maximum Transmission Unit MTU is th...

Страница 32: ...pecifying at least one DNS server to allow URL lookups Reserved IP Table Click Add to configure a reserved IP table Specify the following Device name IP address MAC address Click 8 Configure the IPv6...

Страница 33: ...can find other QNAP devices connected to the same network subnet 1 Log in to QuRouter 2 Go to Connected QNAP Devices 3 Perform any of the following actions Task User Action Locate a device a Type the...

Страница 34: ...ng Rx ISP line rate Specify the gross receiving bit rate of the physical layer Note You can set the ISP line rate only if you have configured the QuWAN and QoS settings 6 Configure the tagged or untag...

Страница 35: ...ign a static IP address to the adapter You must specify the following information Fixed IP Address Prefix length Tip Obtain the prefix length information from your network administrator Default Gatewa...

Страница 36: ...cription optional Enter a description for the interface MTU Specify an MTU value between 576 and 9000 Note The Maximum Transmission Unit MTU is the largest packet size that is transmitted by a network...

Страница 37: ...pecifying at least one DNS server to allow URL lookups Reserved IP Table Click Add to configure a reserved IP table Specify the following Device name IP address MAC address Click 8 Configure the IPv6...

Страница 38: ...on the IPv6 prefix and uses recursive queries to resolve the domain name Disabled Disables IPv6 client addressing 9 Click Apply QuRouter adds the VLAN LAN interface Configuring VLAN Settings 1 Log in...

Страница 39: ...idge 3 Click Add Bridge The Bridge window appears 4 Enter a description for the interface 5 Specify an MTU value between 576 and 9000 6 Select one or more available interfaces from the list 7 Click Qu...

Страница 40: ...pecifying at least one DNS server to allow URL lookups Reserved IP Table Click Add to configure a reserved IP table Specify the following Device name IP address MAC address Click 9 Configure the IPv6...

Страница 41: ...ress provided by the DHCP server 1 Log in to QuRouter 2 Go to Network DHCP Table 3 Select one or more interfaces 4 Click Reserve Tip To unreserve DHCP IP addresses for the selected interfaces click Un...

Страница 42: ...ues used by routers to determine the best path to a destination network Description Enter a description for the static route 5 Click Apply QuRouter creates the IPv4 static route Adding an IPv6 Static...

Страница 43: ...c Route 6 Click Apply QuRouter updates the static route settings Deleting a Static Route 1 Log in to QuRouter 2 Select a static route IPv4 static route Network Routing IPv4 Static Route IPv6 static ro...

Страница 44: ...ify the MAC address of the device 5 Select the interface 6 Click Apply QuRouter adds the device to the blocked list Tip You can also block a client by clicking beside a client name in Clients Configur...

Страница 45: ...raffic across the WAN network You can configure the SD WAN settings on the router and access QuWAN Orchestrator to manage the SD WAN overlay network Configuring QuWAN Settings 1 Log in to QuRouter Not...

Страница 46: ...n or edit an existing one Region Select a region linked with the selected organization Click Add Region to create a new region Site Select a site from the drop down menu Note Click Create or edit site...

Страница 47: ...only if it is assigned a public IP address If the QuWAN device is using a private IP address you can only assign the device role of edge using QuRouter If you have enabled port forwarding on the route...

Страница 48: ...s as QBelt VPN servers After setting up a VPN server in the SD WAN cloud solution you can add multiple VPN users and then clients can use the QVPN Device Client to connect to the hub Note You can only...

Страница 49: ...7 Click Note Hubs listed on the QuWAN QBelt VPN Server page are automatically configured with the default VPN server settings You can edit the settings based on your VPN requirements The VPN server co...

Страница 50: ...he UDP service port Tip Click to refresh the UDP service port number Maximum number of VPN users Specify the maximum number of VPN users that can connect to the VPN server Note The maximum value you c...

Страница 51: ...that incorporates Datagram Transfer Layer Security DTLS protocol and AES 256 encryption 1 Log in to QuRouter 2 Go to QVPN Servers QVPN Settings 3 Under QBelt click 4 Click The QVPN Settings window ap...

Страница 52: ...is using the QuWAN service To enable the L2TP server go to QuWAN QuWAN Settings and click Leave the organization and QuWAN 4 Click The QVPN Settings window appears 5 Configure the L2TP server settings...

Страница 53: ...Settings 3 Under OpenVPN Click 4 Click The QVPN Settings window appears 5 Configure the OpenVPN server settings Setting Description Client IP pool Specify a range of IP addresses available to connecte...

Страница 54: ...al traffic from the client is transferred through the VPN server 7 Enable Enable compressed VPN link Note This setting compresses data before transferring it over the VPN This will increase data trans...

Страница 55: ...l Enter a fixed IP subnet for the VPN server Important By default this server reserves the use of IP addresses from 198 18 7 1 24 If another connection is configured to use this range an IP conflict e...

Страница 56: ...ter enables the WireGuard server Adding a QVPN User 1 Log in to QuRouter 2 Go to QVPN Servers QVPN User Management QVPN User Settings 3 Add an L2TP OpenVPN or a QBelt QVPN user a Click Add b Specify t...

Страница 57: ...onfiguration file a Click Browse A File Explorer window opens b Locate the OpenVPN configuration file c Click Open OpenVPN connection profile name Specify a name to help identify this profile Username...

Страница 58: ...logs go to QVPN Clients QVPN Connection Logs Deleting a QVPN Connection Profile 1 Log in to QuRouter 2 Go to QVPN Clients QVPN Connection Profiles 3 Identify a connection profile 4 Click A confirmati...

Страница 59: ...lick Clear Logs A confirmation message appears 3 Click Yes QuRouter clears the QVPN logs Service Port Management The Service Port Management feature allows you to easily manage any custom network serv...

Страница 60: ...the custom service port DDNS Settings Dynamic DNS Service DDNS allows internet access to the router using a domain name instead of an IP address This ensures that the router is accessible even if the...

Страница 61: ...dress used to access the device 1 Log in to QuRouter 2 Go to DDNS Settings 3 Click Edit Domain Name The Edit Device Name window appears 4 Enter the DDNS domain name Note The myQNAPcloud domain name mu...

Страница 62: ...l and manage individual firewall rules Adding a Firewall Rule 1 Go to NAT Firewall Firewall Rule 2 Click Add The Add Rule window appears 3 Configure the firewall rule settings Setting User Action Rule...

Страница 63: ...l connections Selecting Define applies this rule to traffic directed to all destinations defined for this rule Selecting IP allows you to apply the rule to connections going to a single IP a specific...

Страница 64: ...ent transparent network translation on certain application layer protocols NAT ALG supports the following protocols File Transfer Protocol FTP Point to Point Tunneling Protocol PPTP Session Initiation...

Страница 65: ...rding Rule 1 Go to NAT Firewall NAT Port Forwarding 2 Identify a rule to configure 3 Click The Edit Rule window appears 4 Configure port forwarding settings For details see Adding a Port Forwarding Ru...

Страница 66: ...Firewall NAT Demilitarized Zone DMZ 2 Identify a DMZ rule 3 Click Reset QuRouter resets the DMZ rule Web Content Filtering Web content filtering allows organizations to regulate and track access to c...

Страница 67: ...stricted Completely block potentially mature and violent content Medium Partially allow explicit and adult oriented content Google Bing 5 Click Add QuRouter creates the web content filtering role Conf...

Страница 68: ...tent Filtering Role 1 Log in to QuRouter 2 Go to Web Content Filtering 3 Identify the device to delete 4 Click A confirmation message appears 5 Click OK QuRouter removes the device from the web conten...

Страница 69: ...ting system Specify the client OS from the drop down list Selecting IP allows you to apply the rule to connections from a single IP a specific subnet or every IP within a specific range Destination Sp...

Страница 70: ...s this rule to all applications and application categories Selecting Define applies this rule to traffic directed to all applications and categories defined for this rule Action Service class Specify...

Страница 71: ...elect Ping IPv4 as the diagnostic utility 5 Select the WAN interface from the drop down menu 6 Specify an IP address or domain name 7 Specify the number of echo requests to be sent and received Note S...

Страница 72: ...Click Create a support ticket The QNAP Customer Service site opens in your browser b Click sign in c Log in with your QNAP ID and password d Click Support e Click Create Support Ticket The Create Sup...

Страница 73: ...ct information h Click Send Message QNAP Customer Service sends an email to your QNAP ID that includes a support ticket ID 5 Allow remote connections from the Customer Service team a Log in to QuRoute...

Страница 74: ...nd other QNAP services Qfinder Pro QNAP utility that lets you locate and access QNAP devices in your local area network QuRouter The QNAP web management interface that allows you to view and configure...

Страница 75: ...eed the price paid for the product from direct indirect special incidental or consequential damages resulting from the use of the product its accompanying software or its documentation QNAP makes no w...

Страница 76: ...armful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the followi...

Страница 77: ...t is applicable to ASiR pRRH which has Innovation Science and Economic Development ISED approval This device complies with ICES 003 of Industry Canada s license exempt RSSs Operation is subject to the...

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QNAP QHora-322, Руководство пользователя

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