Clearing Media
Jams
4-41
Troubleshooting
If the Media Jam Message Stays On
n
If a jam message displays in the control panel message window,
clear the jam using the appropriate procedure from “Clearing
Media Jams” on page 27. If the message is still there, make sure
cassettes have the correct size media, the size key slide on the
back end of the cassette is set correctly, and all covers and doors
are completely closed.
n
If the message displays when no jam is evident, make sure the
printer is configured for the media size and type currently in the
cassette. (See chapter 1, “Printer Configuration,” in the reference
guide to learn how to use the Paper and the Media keys.)
n
As a last resort, try turning the printer off and on (this will cause
jobs to be lost).
Jam Recovery
The printer can be set for automatic jam recovery, so that if a media
jam occurs, once you remove the jammed media, the printer reprints
the jammed page and then continues with the print job (as long as the
printer power has not been turned off). The Jam Recovery option is
located in the Administration/Engine section of the printer configura-
tion menu.
»
Note:
Because jam recovery requires system memory, it can slow
print jobs.
Reseating the Drum
If
ENGINE ERROR E9
displays in the control panel message window,
use the following procedure to reseat the drum:
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