3101 111th Street SW
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Suite F
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Everett, WA 98204
425-353-7552
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plcmultipoint.com
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Gateway Commissioning & Start-up Guide
Appendix A: Troubleshooting
Problem
Possible Solution(s)
Light(s) is not blinking on and off
when its icon is pressed when
assigning lights to a zone.
Inconsistent response from devices
during testing or operation
Confirm that the device is in pairing mode. Please refer to the device-specific
instructions for information on starting pairing mode.
If the above does not solve the challenge, it is likely that the device is out of the
range of the zigbee network. Install a L Repeater Range Extender in a suit-
able location. The ideal location would offer a relatively clear line-of-sight between the
device(s) that cannot be discovered and L Gateway location.
It is possible that the fixture (or the fixture’s LED driver) does not activate fast enough to
blink at the rate lights identify themselves. Refer to specific fixture/driver manufacturer
details.
A workaround is to listen carefully for the switching relay on the L Certified
fixture adapter. It will switch on and off for 10 seconds during the light identification
period and will make a mechanical switching sound.
Confirm that all devices are powered. For battery-powered devices, it is recommended
that the batteries are tested and/or replaced.
If all devices are suitably powered, it is possible that the network range is being
degraded due to site conditions or placement of the L Gateway.
If possible, move the L Gateway to a position in the building where it is
more central to all installed devices.
If this is not possible, or if moving the Gateway did not improve the RF performance,
install a L Repeater Range Extender in a suitable location. The ideal loca-
tion would offer a relatively clear line-of-sight between the device(s) with inconsistent
operation and L Gateway location.