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plcmultipoint.com
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Gateway Commissioning & Start-up Guide
Gateway MAC The media access control (MAC) address is a unique identifier assigned to hardware to enable net
work communications at the data link layer. The MAC address for the L Gateway is assigned at the
factory and can assist in LAN setup and troubleshooting.
Cloud
Cloud computing is a computing infrastructure for enabling access to shared pools of resources (e.g.
computer servers). The cloud address shown in the Systems Information menu can be used when requested
by L staff for troubleshooting purposes.
Gateway
The terms “firmware” and “software” are often used interchangeably. The software version shown in the
Software
Systems Information menu reflects the latest version that is installed on the L Gateway.
This information can be used when requested by support staff for troubleshooting purposes.
API Version
The Application Programming Interface (API) is essentially the language that the system uses to send
commands between the cloud, L Gateway and the mobile app. This information can be
used when requested by support staff for troubleshooting purposes.
Model
The model number is related to the physical hardware version. This information can be used when
requested by support staff for troubleshooting purposes.
Gateway
Indicates whether the active mobile device is on the same LAN as the L Gateway (local) or
Connection
on a different LAN than the L Gateway (remote). This information can be used when requested
by support staff for troubleshooting purposes.
Gateway State The state will reflect the gateway state, such as reflecting “Pairing” when the Gateway is in the process
of being registered to the network. This information can be used when requested by support staff for
troubleshooting
purposes.
Uptime
The number listed beside uptime will reflect the number of minutes of continuous power to the
L
Gateway.
Email Support Request
Tapping the “Email Support Request” button can be used to directly email the L support team. This feature will draft
a new email within the default email application on the mobile device and is only available on devices that are configured with
a default email application. Mobile device data charges may apply.
End User License Agreement
Before using the L Mobile App, acceptance of the End User License Agreement (EULA)
must be confirmed. For reference, a copy of the EULA is available within the Help menu.
To view the applicable End User License Agreement, tap the “End User License Agreement” button
within the Help menu to launch the EULA.
When finished, tap “Agree” to revert to the Zones View.