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3101 111th Street SW 

•

 Suite F 

•

 Everett, WA 98204

425-353-7552 

•

 plcmultipoint.com

207 

 L

 

Re

v1

53

Gateway Commissioning & Start-up Guide

Appendix A: Troubleshooting 

Problem 

      Possible Solution(s)

“Error signing in” message when 
launching the Lighting App 
– ON LOCAL NETWORK

“Error signing in” message when 
launching the Lighting App 
– REMOTE CONNECTIVITY

Neither the green or red LED 
lights on the Gateway are 
illuminated

“No Gateways Found”

Device not being discovered 
during scan

Confirm that the mobile device being used has Wi-Fi turned on (not in Airplane Mode)

Confirm that the mobile device being used is connected to the appropriate Wi-Fi net-
work (not a Guest Network)

Confirm that the mobile device being used has an active connection to Wi-Fi and/or 
cellular networks (not in Airplane Mode)

Confirm that the account credentials are associated with an active Gateway.

Confirm that power is present at the power outlet.

Confirm that the Power Adapter is firmly inserted into the power outlet.

Confirm that the barrel connector on the end of the Power Adapter cable is firmly 
pressed into the power jack on the L Gateway.

If problem persists, replace L Gateway.

Confirm that the green LED on the E100 is solid. If not, review the LED behaviors 
within the Installation section of this document.

Confirm that the L Gateway is attached to the appropriate network with 
Wi-Fi access.

Confirm that the mobile device being used for commissioning is connected to the 
same network (NOT a Guest Network).

Further troubleshooting may require support of the network administrator for the 
building.

Confirm that the device is not already associated with another zone on the same 
Gateway installation, as a device can only belong to one zone. If the device is 
already assigned to another zone, remove the device from the incorrect zone and 
rescan within the zone to which it is to be added.

Confirm that the device is not already associated with another L Gateway, 
as a device can only belong to one network. Log into the other L Gateway 
and unpair the device from the gateway from the Manage Devices view. Please refer 
to the device-specific instructions for information on putting the device back into pair-
ing mode, then scan for the device again to add to the correct network.

Continued on next page

Содержание LODESTAR+

Страница 1: ...3101 111th Street SW Suite F Everett WA 98204 425 353 7552 plcmultipoint com 207 LODESTAR Rev1 1 Gateway Commissioning Start up Guide Gateway Commissioning Start up Guide...

Страница 2: ...ay to the Local Area Network LAN 7 Wireless Network Requirements 8 Powering the Gateway 8 LED Behaviors 9 Powering the Lighting Controllers 9 LODESTAR Gateway Configuration 9 Installing the LODESTAR M...

Страница 3: ...eletion 27 Zones Menu 28 Manage Devices 29 Unpairing Devices from Network 30 Holiday Lockout 31 ViewingZoneInformation 31 Editing a Zone 32 Removing Devices from Zone 32 Unpairing Devices from Zone 33...

Страница 4: ...Control Using Existing Account Credentials 45 Local User Control Without Account Credentials 46 Remote Connectivity 46 Maintenance and Support 47 Gateway Software Updates 47 Time Day Updates 47 System...

Страница 5: ...a standards based communication protocol over wireless mesh network topology Updates software automatically and manages over the air software updates to connected devices Software The LODESTAR Gatewa...

Страница 6: ...Network WLAN connectivity for mobile device to connect via Wi Fi and Wired LAN connectivity for LODESTAR Gateway to connect via Ethernet LODESTAR Mobile App available in the Apple App Store or Google...

Страница 7: ...in an IP Address from the local LAN The Gateway communicates to the cloud using HTTPS and will need to be allowed in the firewall The Gateway uses HTTPS because this protocol is typically permitted th...

Страница 8: ...the Lighting Controller is not located on an outdoor facing window then the range may be reduced by the building wall depending on the material Powering the Gateway The LODESTAR Gateway is supplied w...

Страница 9: ...not illuminated indicating normal operation proceed to the next step Powering the Lighting Controllers Refer to Lighting Controller specific documentation However for the LODESTAR Lighting Controllers...

Страница 10: ...Wi Fi router wireless networks in either the 2 4GHz or 5GHz frequencies can be selected Note Do not connect to an available network that has been configured as a Guest Network As typically configured...

Страница 11: ...t Creation of an account will allow for remote off premise control of the LODESTAR Gateway Creating an account is unnecessary for any user that is not involved in the ongoing operation of the lighting...

Страница 12: ...all characters are visible Account creation requires acceptance of the terms of the End User License Agreement EULA Before tapping the check box beside I have read and agree to the End User License Ag...

Страница 13: ...Start up Guide After pressing Find Gateways a scan progression screen will appear as the app automatically searches for all available LODESTAR Gateways on the LAN If a LODESTAR Gateway is not discover...

Страница 14: ...ted to Confirm the Gateway to ensure that you are communicating with the correct gateway This process ensures that the appropriate gateway is configured for installations where multiple gateways exist...

Страница 15: ...e network each Gateway will need to be named to continue with installation Tap in the field to launch the virtual keyboard on your mobile device and enter the desired name for the gateway currently be...

Страница 16: ...repeat the process of finding gateways as outlined on page 14 Verify Account The following step only applies in situations whereby the user proceeded with the Account Registration process as outlined...

Страница 17: ...equired during account registration tap the virtual button next to Show Password to toggle to a mode where all characters are visible After entering the account credentials tap Log In to proceed Dashb...

Страница 18: ...can then be confirmed visually before adding them to a zone However the process can be delayed if devices outside the configuration zone are discovered during the scan process We recommend systematica...

Страница 19: ...d participate in Demand Response events if or when Demand Response is enabled for the gateway Press OK or to return to the prior screen press Cancel Note For the examples in this document the zone nam...

Страница 20: ...d the quantity of discovered lights will appear Once a device joins the gateway its status will change to indicate that it has joined the network The end device and gateway share information and once...

Страница 21: ...h up with the number that were expected tap Scan Again to attempt another search See the Troubleshooting section of this docu ment for common solutions to devices not being discovered during scan Zone...

Страница 22: ...to which of the lights displayed in the bottom section of the screen should be included in the current zone it will be necessary to identify the specific devices To do so tap an individual light or s...

Страница 23: ...be removed from the zone setup screen and a restore button will appear on the lower part of the screen Devices that were inadvertently excluded from the zone can be restored to the list by tapping th...

Страница 24: ...es within a zone Enter the desired High End Trim percentage then press OK Navigating the App The primary screens to navigate the LODESTAR Mobile App are referred to as views Each view has a different...

Страница 25: ...e status of lighting conditions while providing an overview of the schedules for a selected zone A user can return to the Zones View by tapping the grid icon in the upper left corner of the screen or...

Страница 26: ...e In addition to testing the individual devices within a zone it is also possible to test all the lights in the zone simultaneously To test all the lights within a zone start within the Schedule View...

Страница 27: ...DESTAR Mobile App Instructions on reaching the Zones View can be found on page 32 of this document Press and hold any visible zone icon releasing once deletion buttons red buttons with an x in the cen...

Страница 28: ...nu provides options to Manage Devices within the Zone and enable the Holiday Lockout feature To access the Zones Menu tap on the three vertical dots in the upper right of the Zones View From the Zones...

Страница 29: ...e Devices button within the Zones Menu to launch the Device Manager Tapping the device name will launch a window with Device Information While the device Information is displayed on the screen the app...

Страница 30: ...sible to the left of the individual devices If unpairing lights and unsure which light should be removed tap the virtual switch next to a specific light to change its state between on and off for visu...

Страница 31: ...ed at the next midnight Scheduled events between the next midnight and the following midnight are ignored Can be overridden on the holiday by manual on commands from switch or app of a specific zone T...

Страница 32: ...e added to other zones within the same network To remove devices tap on the Remove Devices From Zone button on the menu launched at the start of the Editing a Zone section Upon doing so deletion butto...

Страница 33: ...one section Upon doing so a Set Zone Name window will launch Type a new zone name then tap Set Name to save the new name or Cancel to keep the existing zone name Deleting a Zone This is a secondary me...

Страница 34: ...n be renamed from the default name to a custom defined name Within the Device View press and hold on the name of the specific device that is to be renamed Upon doing so a Change Device Name screen wil...

Страница 35: ...rely on manual activation Standard Zone schedules will automatically turn off adapters and switches within the zone if the dim level for a schedule is set to level 0 Time Switch Zone Within a Time Sw...

Страница 36: ...s throughout the day schedules have the added benefit of returning the system to a known state For example if lighting was manually overridden from the scheduled level for a special event the followin...

Страница 37: ...best accommodate the building use schedules As an example of day groupings a project may require separate schedules based on the days of the week as follows Day grouping 1 Monday Tuesday Wednesday Th...

Страница 38: ...s are selected tap OK to complete the new day grouping Or tap Cancel to return without creating a new day grouping Tapping OK in the prior screen will complete the new day grouping which will now appe...

Страница 39: ...nywhere outside of the Delete button to avoid removing the day grouping The LODESTAR Gateway supports up to two day groupings per Standard Zone or up to seven day groupings in Time Switched Zones When...

Страница 40: ...of the color filled area to adjust end time and drag to the desired time in 15 minute increments The schedule will update when the press is released Continue with schedule modifications or tap Save if...

Страница 41: ...eduled period press and hold the circular button at the center of the horizontal control for the Brightness feature and drag them right to increase the brightness or left to decrease The setting will...

Страница 42: ...hedule name and press the return key on device keyboard If desired it is also possible to customize the schedule background color Changing the background color will also change the color filled segmen...

Страница 43: ...stments per day for each zone When attempting to add more than 4 schedules the following screen will appear Press OK to return to the schedule editing screen When finished editing schedules press Save...

Страница 44: ...ions About Schedule Overrides Regardless of the device that is used to override the schedule settings the light settings in a Standard non Time Switch Zone will remain at the override level until the...

Страница 45: ...y using previously configured account credentials This feature is optimal for users with multiple mobile devices or in organizations where a single account registration is shared among multiple users...

Страница 46: ...up to advance to the Local Gateway page The process for finding and confirming the gateway will be identical to the process outlined previously in this document Zone device and schedule settings are s...

Страница 47: ...d for any device the LODESTAR Gateway will automatically download the new software send the software over the air to the device and confirm that the device has successfully updated its software The so...

Страница 48: ...nformation section Item Description App Version The version of the mobile app which is actively running This information can be used when requested by support staff for troubleshooting purposes Device...

Страница 49: ...he physical hardware version This information can be used when requested by support staff for troubleshooting purposes Gateway Indicates whether the active mobile device is on the same LAN as the LODE...

Страница 50: ...nt to limit access Note Removing Gateways will remove it from the account and or on premises access from a mobile device but will not affect the network behavior or settings for the gateway To remove...

Страница 51: ...his can be helpful for installers who are finished in a project and will be preparing for a new installation Tap Disconnect to launch a warning box Tap Yes to disconnect or Cancel to revert to the Das...

Страница 52: ...UNDONE Note All zones scheduled and rules on gateways previously associated with the account will continue to function Tap Delete User Account from the System Menu to launch a the Delete User Account...

Страница 53: ...able is firmly pressed into the power jack on the LODESTAR Gateway If problem persists replace LODESTAR Gateway Confirm that the green LED on the E100 is solid If not review the LED behaviors within t...

Страница 54: ...iver does not activate fast enough to blink at the rate lights identify themselves Refer to specific fixture driver manufacturer details A workaround is to listen carefully for the switching relay on...

Страница 55: ...ing is stored in the LODESTAR Gateway The LODESTAR Repeater Range Extender is a plug in hardware device that is a reliable secure and easy to install way to extend the range and or capacity of a Zigbe...

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