SmartRunner Matcher*
Troubleshooting
2
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8
Troubleshooting
8.1
What to Do in Case of a Fault
Before you have the device repaired, take the following actions:
Test the plant according to the checklist below.
Contact our service center to localize the problem.
Checklist
Fault
Cause
Remedy
"Power" LED
does not light
up
The power supply is switched
off
Check whether there is a reason why the
power supply is switched off (installation or
maintenance work, etc.). Switch on the power
supply if appropriate.
Wiring fault in the splitter or
control cabinet, cable break
Check the wiring carefully and repair any
faults with the wiring. Check the cable to
ensure proper function.
Control panel
receiving no
measurement
data
Connection cable not
connected
Connect the connection cable.
Incorrect connection cable
used
Use the appropriate connection cable only.
Incorrect baud rate set
Make sure that you have set the correct baud
rate for the sensor.
Measurement
object not
recognized
Protective cover dirty
Clean protective cover.
Reflections
Avoid reflections
Foreign exposure
Avoid foreign exposure
Exposure time control
Set exposure (see chapter 5.7.2)
Teach-in range set incorrectly Set teach-in range (see chapter 5.7.2)
Evaluation range set
incorrectly
Set evaluation range (see chapter 5.7.2)
Tolerance range set
incorrectly
Set tolerance range (see chapter 5.7.2)
Measurement
errors
Surfaces with pronounced
scored structure and reflective
surfaces
Improved arrangement of sensor components
to the measurement object
Temperature change in the
sensor
Allow sensor to warm up for around 15
minutes before the measuring process is
started.
Incorrect distance to the
measuring object
Note distance values
Housing incorrectly mounted Install housing correctly (see chapter 3.3)
Presentation
mode not
working
Presentation mode not
activated
Enable
Presentation mode
and
Autotrigger
and confirm using "Save settings"
No connection
to the sensor
AC voltage or supply voltage
too high
Connect sensor to direct current (DC) only.
Ensure that the level of supply voltage is
within the specified sensor range.
Data Matrix
control code is
not detected
Maximum number of
parameters exceeded
We recommend a maximum of 10 parameters