Limitations, Exclusions And Claim Procedure
The warranty start at the purchase date of the device.
Not cover by labour, charge for service call, diagnosis problem at consumer home and traveling expenses.
All parts or elements device which, according to us, carries traces of defect, will be repaired or replaced, as chosen from PAROMAX, via a dealer or an
approved representative, in the condition which the replaced part is returned to PAROMAX by mail with no value, listed defective parts.
Until the defective parts can be examined in order to evaluate the presence of a manufacturing defect, the spare parts will be temporarily charged to
you and refunded after review.
The dealer is responsible for the implementation of the warranty and all service on PAROMAX products. PAROMAX will not be held responsible for the
results or the labour costs done by an unauthorized distributor or technician.
At anytime, PAROMAX reserves the right to inspect the defective part of the product being the object of a complaint.
All complaints must be transmitted to PAROMAX by an authorized dealer. It is necessary and essential that any complaint presented includes all
information making it possible to initiate the procedure, i.e., the name of the customer, the date of purchase, the model, the serial number, the object of
the request and the claimed spare parts. Without this information, the complaint will not be valid.
***Parts under warranty are shipped ground service.
Time Period
PAROMAX offers
5 YEAR warranty on parts and 1 YEAR on labour
, against manufacturing defects on the steel structure of the device.
PAROMAX offers
2 YEAR warranty on parts and 1 YEAR on labour
, on all the electronics components (convection and combustion fans, the feed &
ash motors, power supply, vacuum & hopper switch, converter and electronic boards).
PAROMAX offers
1 YEAR warranty on parts of the ash-extraction system and the burner
.
***Parts under warranty are shipped ground service.
Paromax
inc
.
Lifetime Limited Warranty
Not Covered
The warranty does not cover the seals, painting or the ornaments.
In any moment, PAROMAX will not be held responsible for any consequential damage whose cost exceeds the original price of the device.
PAROMAX is under no obligation to improve or modify an already manufactured device. No modification or update will be done on existing devices.
PAROMAX will not be held responsible for travelling expenses for maintenance. The installation and the constraints related to the environment and the
service by the users are not the responsibility of the manufacturer and are thus not covered by the provisions of this warranty.
Signs of negligence or misuse are not covered by the provisions of this warranty.
The warranty does not cover parts or elements that have been modified or transformed in some manner or according to us were subject to improper
use, lack of maintenance, inadequate installation, negligence or accident, inversion to chimney repression caused by environmental or geographical
conditions, bad ventilation, excessive tilting or negative air pressure caused by mechanical systems like a heating appliances, ventilators, driers, etc.
The damage caused to the stove and to spare parts during transportation are subjected to complaint against the carrier on behalf of the retailer and are
thus not covered by the present warranty.
PAROMAX will not be held responsible for natural disasters or terrorist acts that can cause a faulty operation of the device.
The working problems caused by an error of the user are not covered by the present warranty.
The joint use of a product manufactured or provided by another manufacturer with your device, without the prior approval of PAROMAX, could cancel
the present warranty.
Any modification causing leaks of the device or to the ventilation system is not PAROMAX ‘s responsibility and is thus not covered by the present
warranty.
Any other type of fuel excluding wood pellets,wood pellets with high ash content, corn and wheat used in RAFAEL invalidate the warranty.
Your Responsibilities
The Rafael, including any and all accessories, must be installed, operated, and maintained in accordance with all instructions provided in the owner’s
manual and any additional codes or regulations of local authorities.
Use the factory-build chimney conforming to CAN/CSA-B365-01
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arranty
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