Value Range
Yesterday, Last Week, Last Month, Today, This Week, This Month, Custom Period
*1
If
Custom Period
is selected, set
Start Date
/
Start Time
/
End Date
/
End Time
also.
Feature Guide References
2.2.2.9 Supervisory Feature (ACD)
Agent
Agent—View Report
To display a report according to agents, follow the procedure below. This feature requires the Call Centre
Feature Enhancement activation key. If this activation key is not installed, the
View Report
button is greyed
out.
1.
Enter the report output conditions and click the
View Report
button.
2.
The
ACD Report - Agent Report
screen is displayed.
3.
Results for the following items are displayed.
Item
Description
Total Answer
Total Answer
The number of calls that the target agent answers.
Talk Time
Total
The total talking time for the target agent. (HH:MM:SS)
Average
The average talking time for the target agent. (HH:MM:SS)
Max.
The longest talking time for the target agent. (HH:MM:SS)
Login Time
The total login time for the target agent. (HH:MM:SS)
Not-ready Time
The total not ready time for the target agent. (HH:MM:SS)
Wrap-up Time
The total wrap-up time for the target agent. (HH:MM:SS)
4.
Reports can be outputted in the following 3 ways.
•
Graph
: Click the
Graph
button to display the report in graph form on the
ACD Report - Agent
Graph
screen. Click the
button to print the graph.
•
Export
: Click the
Export
button to output the report to a local PC as a file.
•
: Click the
button to print the report.
5.
Click the
Close
button to close the
ACD Report - Agent Report
screen.
Feature Guide References
2.2.2.9 Supervisory Feature (ACD)
Agent—Filter Settings—View Mode
Selects the monitoring view mode from a drop-down list.
160
PC Programming Manual
8.4.2 Users—ICDG Management—ACD Report
Содержание KX-NS300CN
Страница 12: ...12 PC Programming Manual Table of Contents ...
Страница 13: ...Section 1 Overview This section provides an overview of programming the PBX PC Programming Manual 13 ...
Страница 18: ...Table 2 For NE model 18 PC Programming Manual 1 1 3 Entering Characters ...
Страница 19: ...Table 3 For RU UC model PC Programming Manual 19 1 1 3 Entering Characters ...
Страница 20: ...Table 4 For Greece 20 PC Programming Manual 1 1 3 Entering Characters ...
Страница 30: ...30 PC Programming Manual 1 2 2 PC Programming Using Off line Mode ...
Страница 50: ...50 PC Programming Manual 2 3 Frequently Asked Questions FAQ ...
Страница 56: ...56 PC Programming Manual 3 1 Home Screen ...
Страница 74: ...74 PC Programming Manual 5 4 System Control System Shutdown ...
Страница 164: ...164 PC Programming Manual 8 4 2 Users ICDG Management ACD Report ...
Страница 602: ...602 PC Programming Manual 12 3 1 PBX Configuration 4 3 Extension DSS Console DSS key data copy ...
Страница 606: ...Value Range 1 48 606 PC Programming Manual 13 1 PBX Configuration 5 1 Optional Device Doorphone ...
Страница 622: ...622 PC Programming Manual 13 5 PBX Configuration 5 5 Optional Device External Sensor ...
Страница 646: ...646 PC Programming Manual 15 5 PBX Configuration 7 5 TRS Miscellaneous ...
Страница 658: ...658 PC Programming Manual 16 7 PBX Configuration 8 7 ARS Authorisation Code for TRG ...
Страница 684: ...684 PC Programming Manual 18 4 PBX Configuration 10 5 CO Incoming Call Miscellaneous ...
Страница 702: ...702 PC Programming Manual 19 3 PBX Configuration 11 3 Maintenance Air Synchronisation ...
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Страница 829: ...Feature Programming References PC Programming Manual 829 ...