Panasonic HomeHawk KX-HNC800 Скачать руководство пользователя страница 4

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Country/region settings ...................................102
Displaying device information .........................102
Updating the firmware .....................................102
Notification settings .........................................103
Login settings ..................................................103
Network features .............................................104
Home wireless network SSID features ...........105
Access point SD cards ....................................105

Using an HD camera

HD camera setup ..........................................107

HD camera setup (overview) ..........................107
Downloading the [HomeHawk] app ................107
Setting up the HD camera ..............................108

HD camera basics .........................................110

HD camera basics (overview) .........................110
Displaying the options menu ...........................111
Accessing the HD camera from multiple
devices ............................................................111

HD camera main features .............................112

Confirming HD camera status .....................118

Confirming HD camera status (overview) .......118
Status notifications ..........................................118
HD camera LED indicator ...............................119

Smart recording features .............................120

Smart recording features (overview) ...............120
Creating smart recording scenarios ................120
Turning smart recording scenarios on and
off ....................................................................121
Editing smart recording scenarios ..................122
Erasing smart recording scenarios .................122

HD camera sensor features .........................122

HD camera sensor features (overview) ..........122
Viewing HD camera sensor history .................122
Temperature sensor .......................................123
Sound sensor ..................................................123
Motion detection .............................................124

Image, sound, and recording settings ........124

HD camera speaker volume ...........................124
Image brightness ............................................125
Image resolution .............................................125
Frame rate ......................................................125

Recording overwrite ........................................126
Talk mode .......................................................126
Recording sound .............................................126
Night vision mode ...........................................126
Thumbnail image ............................................127
Other image settings .......................................127

HD camera settings ......................................128

General settings ..............................................128
Login password ...............................................129
HD camera device profiles ..............................130
Network features .............................................130
Updating the HD camera’s firmware ...............131
Resetting the HD camera’s settings ...............132

System expansion ........................................133

Registering other mobile devices to the HD
camera ............................................................133
Adding another HD camera ............................133
Deregistering your mobile device ...................133

Troubleshooting

General information ......................................135
Messages .......................................................137
Initial setup ....................................................137
Connecting from your mobile device .........138
Notification features .....................................139
Shelf camera features ..................................140

General issues ................................................140
Initial setup by WPS ........................................141
Initial setup by Basic Setup .............................142

Floor camera features ..................................143

General issues ................................................143
Initial setup by WPS ........................................145
Initial setup by Basic Setup .............................146

Front door camera and outdoor camera
features ..........................................................147
HD camera sensor features .........................148
Amazon Alexa features ................................149
Google Home features .................................149

Warranty

Limited Warranty (ONLY FOR U.S.A.) .........151

About this document

Table of Contents

Содержание HomeHawk KX-HNC800

Страница 1: ...User s Guide Text entity en_us Model No ...

Страница 2: ...tures overview 30 Amazon Alexa features 30 Amazon Alexa features overview 30 Linking with your Amazon Echo Show 31 Using Amazon Alexa to control devices 32 Google Home features 33 Google Home features overview 33 Linking with your Google Home 33 Using Google Home to control devices 34 System settings and maintenance 35 Event logs 35 Deregistering devices 36 Support information 37 Accessing the Use...

Страница 3: ...utdoor camera setup overview 81 Initial setup 81 Registering other mobile devices to the access point 82 Front door camera and outdoor camera features 84 Front door camera and outdoor camera features overview 84 Main features 84 Viewing the camera image recording list screen 84 Viewing the live camera image screen 86 Recording camera images manual recording 88 Taking snapshots 88 Talking to the ca...

Страница 4: ...narios 122 Erasing smart recording scenarios 122 HD camera sensor features 122 HD camera sensor features overview 122 Viewing HD camera sensor history 122 Temperature sensor 123 Sound sensor 123 Motion detection 124 Image sound and recording settings 124 HD camera speaker volume 124 Image brightness 125 Image resolution 125 Frame rate 125 Recording overwrite 126 Talk mode 126 Recording sound 126 N...

Страница 5: ... Overview The Panasonic Home Monitoring Camera is a wireless network of devices that help you monitor your home Its easy to use app allows you to stay in charge even when away from home 5 Getting started with the HomeHawk ...

Страница 6: ...C705 Registration Registering front door cameras and outdoor cameras Features Front door camera and outdoor camera features overview Outdoor camera KX HNC710 KX HNC715 Overview Outdoor camera KX HNC710 KX HNC715 Registration Registering front door cameras and outdoor cameras Features Front door camera and outdoor camera features overview Maximum number of devices that can be registered The maximum...

Страница 7: ...KX HNC800 KX HNC805 KX HN1003 Registration HD camera setup overview Features HD camera main features overview Maximum number of devices that can be registered The maximum number of devices that can be registered to each type of device are listed below R Number of devices that can be registered to a mobile device Shelf cameras and floor cameras 32 HD cameras 32 R Number of devices that can be regis...

Страница 8: ...NB705 R Joins front door cameras and outdoor cameras together R Connects to your wireless router with an Ethernet cable R Supports SD card connection for recording video and audio from cameras 8 Getting started with the HomeHawk ...

Страница 9: ...on including color night vision and built in microphone for live monitoring and recording R Built in motion sensor visual detection can be used to trigger other actions alerts etc R Built in microphone and speaker for two way communication 9 Getting started with the HomeHawk ...

Страница 10: ... including color night vision and built in microphone for live monitoring and recording R Built in motion sensor visual detection can be used to trigger other actions alerts etc R Built in microphone and speaker for two way communication 10 Getting started with the HomeHawk ...

Страница 11: ...on and built in microphone for live monitoring and recording R Built in motion sensor visual detection sound sensor and temperature sensor can be used to trigger other actions camera recording etc R Built in microphone and speaker for two way communication 11 Getting started with the HomeHawk ...

Страница 12: ...hone for live monitoring and recording R Built in motion sensor visual detection can be used to trigger other actions camera recording sending notifications etc R Built in sound sensor and temperature sensor can be used to trigger other actions sending notifications etc R Built in microphone and speaker for two way communication 12 Getting started with the HomeHawk ...

Страница 13: ...built in microphone for live monitoring and recording R Built in motion sensor visual detection can be used to trigger other actions camera recording sending notifications etc R Built in sound sensor and temperature sensor can be used to trigger other actions sending notifications etc R Built in microphone and speaker for two way communication R Adjustable ambient light high medium low and off 13 ...

Страница 14: ...creen Page 57 Front door cameras and outdoor cameras See Viewing the live camera image screen Page 45 HD Camera See Viewing live HD camera images Page 112 I want to know if someone approaches my home while I m out While away from home you can receive a notification on your mobile device if it was detected that someone approaches your home Supported devices R Front door camera KX HNC700 KX HNC705 R...

Страница 15: ... detected Supported devices R Shelf camera KX HNC810 R Floor camera KX HNC850 R HD Camera KX HNC800 KX HNC805 KX HN1003 Required procedures R Use the HomeHawk app to configure the camera s sound alert feature Floor cameras See Notification settings Page 77 Shelf cameras See Notification settings Page 77 HD Camera See Notification Settings Page 129 I want to know when a room gets too hot or cold Yo...

Страница 16: ...e See Adjusting the lighting Page 64 R Use the HomeHawk app to configure the camera s geo fencing feature See Automatic Mode Switching Page 67 I want the lights to turn on automatically when I m away on vacation You can configure the floor camera to turn on its light at specified schedules or when it detects motion Supported devices R Floor camera KX HNC850 Required procedures R Use the HomeHawk a...

Страница 17: ... 5s and later iPad Air and later iOS 10 0 and later Android devices Android 4 1 and later As of March 2019 Note R The HomeHawk app may not function properly depending on the system environment such as the model of your mobile device the peripherals connected to your mobile device and the apps installed on your mobile device Bluetooth headsets are not supported by the HomeHawk app R Operating syste...

Страница 18: ...home who is using your mobile device is authorized to access your devices Note that even when you are at home you will need to enter the system password if your mobile device is not connected to the same wireless network as your devices This could occur if your mobile device is connected to the Internet using its mobile network connection instead of your wireless network or if your mobile device i...

Страница 19: ...ou enter will be saved allowing the HomeHawk app to connect to your devices automatically Note R You can turn this feature on and off later if desired Shelf cameras floor cameras Login settings Page 78 Access points front door cameras and outdoor cameras Login settings Page 103 HD cameras Login password Page 129 Important R Turning on this feature could allow unauthorized parties to access your de...

Страница 20: ...y C Shows the selected mode and displays the mode screen Mode settings overview Page 65 F Displays the HD camera list Note R The displayed home screen differs depending on the number and type of devices registered Shelf camera only If only 1 shelf camera is registered the camera image recording list screen Viewing the camera image recording list screen Page 44 is displayed 20 Getting started with ...

Страница 21: ...ge recording list screen Viewing the camera image recording list screen Page 84 is displayed Connection mode when away from home When connected away from home i e your mobile device is not connected to the same wireless router as your devices an icon is displayed in the live camera image screen 1 camera image recording list screen 2 and playback screen 3 to indicate that you are connected away fro...

Страница 22: ...r cameras outdoor cameras Viewing the live camera image screen Page 86 HD cameras Viewing live HD camera images Page 112 Returning to the previous screen iPhone iPad Tap Android devices Press your device s back button Returning to the HomeHawk app home screen Tap or press your mobile device s home button and then start the HomeHawk app again Home screen options While viewing the home screen the fo...

Страница 23: ...s while settings are being changed by another mobile device Front door camera and outdoor camera features Viewing camera images Up to 4 mobile devices including 2 connected while away from home i e connecting while away from a different network can view images from a maximum of 2 cameras Recording camera images Images from up to 2 cameras can be recorded If you attempt to record images from a 3rd ...

Страница 24: ...fication Page 93 Alert tone The app sounds an alert tone when your mobile device receives a notification from your devices The volume is determined by your mobile device s alert volume setting Status notifications for iPhone iPad The app provides information about system status by displaying status notifications and error messages in the iOS Notifications Center If your mobile device is registered...

Страница 25: ...ymbols used in this section Indicator off Indicator lit Indicator blinking slowly Indicator blinking Indicator blinking quickly Indicator blinking very quickly Indicator blinking slowly in two colors Indicator blinking in two colors Access point LED indicator Off No power or LED indicator is turned off 1 Green Power is on normal operations 1 or registration completed for the camera or mobile devic...

Страница 26: ...istration failed signal level is weak 3 or detecting motion 1 4 Camera is out of range of the access point 1 3 Streaming data 1 Amber Not registered to the access point 2 or signal level is good 3 Battery is running low 1 1 You can configure the camera so that its LED indicator does not light in most states See Status LED Page 99 2 The LED indicator lights in amber for 5 seconds after the power is...

Страница 27: ... R LED indicator is turned off 1 Green Registration successfully completed 3 or signal level is strong 2 Registration mode updating Camera is searching for your wireless router Blinking every 1 5 seconds Batteries for power backup are in use Red Registration failed 3 signal level is weak 2 R Streaming data 1 or detecting motion 1 R Accessing microSD card when privacy mode is off R Camera is out of...

Страница 28: ... 2 R Wireless LAN connection failed Yellow Not registered to your wireless router usually for initial setup or signal level is good 2 Initial setup is being performed using WPS on your router Blue Registration to your wireless router successfully completed or camera is on 1 White Privacy mode is on 1 Accessing microSD card when privacy mode is on 1 You can configure the camera so that its LED indi...

Страница 29: ...described in Initial setup Page 81 starting from step 3 Registering front door cameras and outdoor cameras 1 From the HomeHawk app home screen tap Add Camera s 2 Tap OUTDOOR Camera or FRONT DOOR Camera 3 If you are close to the access point and can press its SETUP button Press and hold the access point s SETUP button until the access point s LED indicator blinks slowly in green and then tap Click ...

Страница 30: ...ard on your mobile device 1 From the HomeHawk app home screen tap Settings 2 Tap Mobile Device Volume 3 Select the desired volume for Speaker and Microphone 4 Tap OK Amazon Alexa features Amazon Alexa features overview You can link your devices with an Amazon Echo Show device or other Amazon devices 1 and control and view images from devices connected to your devices using Amazon Alexa Note R This...

Страница 31: ...ement may be displayed If displayed tap Accept to proceed 4 Tap Create R A browser is opened Follow the on screen prompts to create a Panasonic ID Logging in to the Panasonic server and linking with your Amazon Echo Show If you have a Panasonic ID you can log in to the Panasonic server and then configure your Amazon Echo Show to link with your devices 1 From the HomeHawk app home screen tap Settin...

Страница 32: ...amera name Note R Images stop being displayed after about 1 minute if no operations are performed Enabling disabling the privacy mode shelf cameras and floor cameras only The privacy mode of cameras can be enabled and disabled Enabling privacy mode voice command example R Alexa turn on privacy mode of camera name Disabling privacy mode voice command example R Alexa turn off privacy mode of camera ...

Страница 33: ...an connect to the Internet Make sure you have installed the Google Home app on your mobile device Creating a Panasonic ID A Panasonic ID is required to log in to the Panasonic server 1 From the HomeHawk app home screen tap Settings 2 Tap Google Home 3 Select the desired device R An agreement may be displayed If displayed tap Accept to proceed 4 Tap Create R A browser is opened Follow the on screen...

Страница 34: ...age 99 Floor cameras shelf cameras Changing the name of cameras Page 75 2 Front door cameras outdoor cameras Mode Name Page 93 Floor cameras shelf cameras Mode Name Page 67 Displaying live images from a camera all cameras except HD cameras Live images from cameras can be displayed and turned off hidden on a TV connected to Chromecast using Google Home Note R Chromecast must be registered to Google...

Страница 35: ... example R OK Google turn on camera name light R OK Google set camera name light to xx R OK Google brighten camera name light R OK Google dim camera name light R OK Google turn off camera name light System settings and maintenance Event logs You can view and delete event logs that contain information about sensor detections device errors etc Viewing event logs 1 From the HomeHawk app home screen t...

Страница 36: ...er mobile devices to the HD camera Page 133 Deregistering floor cameras shelf cameras 1 From the HomeHawk app home screen tap Settings 2 Tap Deregistration Camera s 3 Select the device that you want to deregister R A dialog is displayed asking whether you want to deregister the device 4 Tap OK Note R Floor cameras Refer to Registering floor cameras Page 29 if you want to register your camera again...

Страница 37: ...in Deregistering your mobile device Page 133 to deregister HD cameras R Refer to Registering HD cameras Page 29 if you want to register your HD camera again Support information Accessing the User s Guide You can access the User s Guide this document 1 From the HomeHawk app home screen tap 2 Tap Support User s Guide Accessing customer support You can access the support information 1 From the HomeHa...

Страница 38: ...nic net cns pcc support homehawk tolink https panasonic net cns pcc support homehawk At least three 3 years from delivery of this product Panasonic Corporation will give to any third party who contacts us at the contact information provided below for a charge of no more than the cost of physically distributing source code a complete machine readable copy of the corresponding source code and the co...

Страница 39: ...PERSONAL AND NON COMMERCIAL ACTIVITY AND OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA L L C SEE https www mpegla com tolink https www mpegla com 39 Getting started with the HomeHawk ...

Страница 40: ... the following before you begin Make sure you have installed the HomeHawk app on your mobile device Make sure your wireless router and the camera are turned on Make sure your mobile device is connected to your wireless router Make sure your mobile device can connect to the Internet Note R If you have completed this procedure and want to register another mobile device to the camera see Registering ...

Страница 41: ...tructions 8 Determine if you will complete the initial setup using WPS or without using WPS Basic Setup Set up using WPS Select WPS and proceed from WPS Set up without using WPS Select Basic Setup and proceed from Basic Setup WPS WPS is a function of wireless routers that is used to easily connect wireless devices to wireless routers A WPS button on a wireless router indicates that it has the WPS ...

Страница 42: ...starts searching for the camera R When Linking is displayed wait for up to about 3 minutes until the camera is connected to your wireless network and mobile device 3 Press the SETUP button on the camera for about 2 seconds until the camera beeps R The camera s LED indicator starts blinking in green 4 When prompted create a login password for the camera and then tap Next 5 When prompted enter a nam...

Страница 43: ...e icon and proceed to step 6 If the camera s LED indicator lights in a color other than blue or white tap the icon for that color and follow the on screen instructions Note R When Linking is displayed wait for up to about 40 seconds until the mobile device finds the camera on your wireless network 6 Press the SETUP button on the camera for about 2 seconds until the camera beeps R The camera s LED ...

Страница 44: ...riggered notifications can be sent to your mobile device Additionally built in speakers and microphones allow you to talk to anyone who is near the camera Viewing the camera image recording list screen The camera image recording list screen shows live images and a list of recordings for the selected camera To access the camera image recording list screen tap the desired camera from the HomeHawk ap...

Страница 45: ...orded image list for the selected camera K Shows the display options for the recording list All Displays the recording list screen where all the images can be displayed for the selected date Displays the recorded images in a list Displays the recorded images in a timeline Note R If only 1 camera is registered the camera image recording list screen is displayed when you start the app R When connect...

Страница 46: ...the recording The recording was started manually The recording was started when a sensor was triggered C Returns you to the home screen Shelf camera and floor camera home screen Page 20 R iPhone iPad Displayed on the right side of the screen R Android devices Displayed on the left side of the screen D Displays the camera setting screen E Displays the temperature of the area surrounding the camera ...

Страница 47: ...e viewing live images from a camera When privacy mode is enabled images and audio from the camera are unavailable and operations such as recording images and talking with the camera cannot be performed This is useful when you are at home and don t want other people to be able to watch you with the camera The privacy mode is enabled The privacy mode is disabled Viewing images horizontally By turnin...

Страница 48: ...ing Error Memory full is displayed the camera s SD card is full and new recordings cannot be saved Erase unneeded recordings see Erasing recordings Page 90 R For information about SD cards and how recordings are saved see Camera SD cards Page 80 Taking snapshots You can save snapshots i e still images while viewing live camera images Snapshots are saved in your mobile device s default photo album ...

Страница 49: ...mages from the desired camera 2 Tap R Talk in turns with the other party 3 When finished tap again Note R For information about adjusting the camera s speaker volume see Adjusting the talk volume Page 70 Playing back recordings 1 From the HomeHawk app home screen tap Recording List 2 Select the desired camera 3 Tap or to select a recording date R A list of all recordings recorded on the selected d...

Страница 50: ...rea of the recording by sliding the progress bar Android Erases the current recording Protects or removes the protection for the recording Enables or disables audio for the recording Goes to the start of the recording or the next recording R Tap twice to go to the previous recording Goes to rapid playback Rapid playback Rapid playback allows you to play a condensed playback of the selected day s r...

Страница 51: ...rding List 2 Select the desired camera 3 Tap or to select a recording date 4 Select the desired recording 5 Slide to R Slide to to remove the protection R is displayed in the thumbnail of images to indicate that the image is protected Protecting multiple images 1 From the HomeHawk app home screen tap Recording List 2 Select the desired camera 3 Tap or to select a recording date 4 Tap Edit Protect ...

Страница 52: ... the following before you begin Make sure you have installed the HomeHawk app on your mobile device Make sure your wireless router and the camera are turned on Make sure your mobile device is connected to your wireless router Make sure your mobile device can connect to the Internet Note R If you have completed this procedure and want to register another mobile device to the camera see Registering ...

Страница 53: ...using WPS Basic Setup Set up using WPS Select WPS and proceed from WPS Set up without using WPS Select Basic Setup and proceed from Basic Setup WPS WPS is a function of wireless routers that is used to easily connect wireless devices to wireless routers A WPS button on a wireless router indicates that it has the WPS function WPS 1 Press and hold the WPS button on the wireless router until the rout...

Страница 54: ...en Linking is displayed wait for up to about 3 minutes until the camera is connected to your wireless network and mobile device 3 Press the SETUP button on the camera for about 2 seconds until the camera beeps R The camera s LED indicator starts blinking in green 4 When prompted create a login password for the camera and then tap Next 5 When prompted enter a name for the camera and mobile device a...

Страница 55: ... LED indicator lights in a color other than blue or white tap the icon for that color and follow the on screen instructions Note R When Linking is displayed wait for up to about 40 seconds until the mobile device finds the camera on your wireless network 5 Press the SETUP button on the camera for about 2 seconds until the camera beeps R The camera s LED indicator starts blinking in green 6 When pr...

Страница 56: ...ne who is near the camera Floor cameras also have a light that can be turned on and off and adjusted to 3 different levels Viewing the camera image recording list screen The camera image recording list screen shows live images and a list of recordings for the selected camera To access the camera image recording list screen tap the desired camera from the HomeHawk app home screen Shelf camera and f...

Страница 57: ... image list for the selected camera L Shows the display options for the recording list All Displays the recording list screen where all the images can be displayed for the selected date Displays the recorded images in a list Displays the recorded images in a timeline Note R If only 1 camera is registered the camera image recording list screen is displayed when you start the app R When connected aw...

Страница 58: ...he recording The recording was started manually The recording was started when a sensor was triggered C Returns you to the home screen Shelf camera and floor camera home screen Page 20 R iPhone iPad Displayed on the right side of the screen R Android devices Displayed on the left side of the screen D Displays the camera setting screen E Displays the temperature of the area surrounding the camera F...

Страница 59: ... not be heard Turning the privacy mode on and off Tap the icon to select the desired setting while viewing live images from a camera When privacy mode is enabled images and audio from the camera are unavailable and operations such as recording images and talking with the camera cannot be performed This is useful when you are at home and don t want other people to be able to watch you with the came...

Страница 60: ...rding Note R You can use modes to record images See Mode settings overview Page 65 R The maximum recording time is 15 minutes R If Recording Error Memory full is displayed the camera s SD card is full and new recordings cannot be saved Erase unneeded recordings see Erasing recordings Page 90 R For information about SD cards and how recordings are saved see Camera SD cards Page 80 Taking snapshots ...

Страница 61: ...ap R Talk in turns with the other party 3 When finished tap again Note R For information about adjusting the camera s speaker volume see Adjusting the talk volume Page 70 Playing back recordings 1 From the HomeHawk app home screen tap Recording List 2 Select the desired camera 3 Tap or to select a recording date R A list of all recordings recorded on the selected date is displayed R Tap to display...

Страница 62: ...rea of the recording by sliding the progress bar Android Erases the current recording Protects or removes the protection for the recording Enables or disables audio for the recording Goes to the start of the recording or the next recording R Tap twice to go to the previous recording Goes to rapid playback Rapid playback Rapid playback allows you to play a condensed playback of the selected day s r...

Страница 63: ...rding List 2 Select the desired camera 3 Tap or to select a recording date 4 Select the desired recording 5 Slide to R Slide to to remove the protection R is displayed in the thumbnail of images to indicate that the image is protected Protecting multiple images 1 From the HomeHawk app home screen tap Recording List 2 Select the desired camera 3 Tap or to select a recording date 4 Tap Edit Protect ...

Страница 64: ...tion You can enable the light to turn on if motion is detected when it is dark Tap Motion Sensor to enable the use of motion detection to turn on the light R Duration Determines how the long the light will be lit after motion is detected Adjusting the brightness of the light You can adjust the brightness level for when the light is turned on through a schedule or motion detection Slide the Brightn...

Страница 65: ...e according to pre determined settings Home This mode is typically used when you are at home Use this in the following situations R You want the camera to Turn on the light when you arrive home floor cameras only Turn on the privacy mode when you arrive home R You don t want the camera to Record images or make sounds when motion is detected Send notifications to you when motion is detected Away Th...

Страница 66: ...camera in the home screen Shelf camera and floor camera home screen Page 20 Selecting modes 1 Access the mode screen Accessing the mode screen Page 66 2 Select the desired mode 3 Tap OK Turning modes off If you don t want the camera to operate by a mode you can turn off modes by selecting Basic 1 Access the mode screen Accessing the mode screen Page 66 2 Tap Basic Creating new modes You can create...

Страница 67: ... specify the recording duration when motion is detected Push Notification Enables notifications for when motion is detected Camera Sound Specifies the sound beeps or no sound for when motion is detected Editing modes 1 Access the mode screen Accessing the mode screen Page 66 2 Tap next to the desired mode 3 Edit the desired settings 4 When finished tap OK Deleting modes 1 Access the mode screen Ac...

Страница 68: ...ing area The base position usually your home determines where the geo fence will be located and the radius determines the size of the geo fencing area Setting the radius 1 Under Base Position tap the distance displayed next to Radius 2 Specify the desired distance and then tap OK Setting the base position for iPhone iPad On the map displayed under Base Position tap and hold the area you want to sp...

Страница 69: ...p In Radius select the mode and then tap OK Selecting the mobile devices to use with geo fencing You can specify the mobile devices to be used with geo fencing Tap Select the Mobile Devices specify the mobile devices to be used with geo fencing and then tap OK Note R All mobile devices in the list can be deselected However each mobile device can only be selected enabled by itself and not from othe...

Страница 70: ...amera when talking to the camera 1 From the HomeHawk app home screen tap Settings 2 Tap Camera Settings and select the desired camera 3 Tap Sound Talk Volume 4 Adjust the volume as desired and then tap OK Adjusting the motion detection volume You can adjust the volume of the camera audio beeps that sounds from the camera when motion is detected 1 From the HomeHawk app home screen tap Settings 2 Ta...

Страница 71: ... audio is not recorded when recording camera images Adjusting the time stamp You can change the time format and position of the time stamp that is displayed when viewing camera images or recording You can also turn the time stamp off 1 From the HomeHawk app home screen tap Settings 2 Tap Camera Settings and select the desired camera 3 Tap Recording Time Stamp 4 Select the desired setting and then ...

Страница 72: ... When recording is started after a detection is made or if viewing live images from a mobile device the light will turn on if it is dark so that the images can be viewed or recorded in color Monochrome Lights infrared LEDs so that images can be seen in the dark Has longer visibility range than Color OFF Turns off night vision mode Video settings Changing the camera resolution 1 From the HomeHawk a...

Страница 73: ...t bit rate High bit rate Moderate bit rate Lowest bit rate Detection area You can select which areas of the camera image are monitored for motion detection This allows you to ignore motion in certain areas of the camera s image 1 From the HomeHawk app home screen tap Settings 2 Tap Camera Settings and select the desired camera 3 Tap Detection Set Detection Area 4 Tap the desired areas of the camer...

Страница 74: ...isabled See Detection area Page 73 for more information Temperature sensor You can configure the camera to send notifications if the camera s ambient temperature is too cold or too hot 1 From the HomeHawk app home screen tap Settings 2 Tap Camera Settings and select the desired camera 3 Tap Detection Temperature Alert Range 4 Select the desired temperature for the lower threshold of the acceptable...

Страница 75: ... If your camera is linked with an Amazon Echo Show device or a Google Home device and the Amazon Echo Show device or Google Home device does not recognize the camera name try changing the camera name Status LED You can determine whether the camera s LED indicator lights or is disabled 1 From the HomeHawk app home screen tap Settings 2 Tap Camera Settings and select the desired camera 3 Tap System ...

Страница 76: ...or Google Home Chromecast If you cannot display camera images on Amazon Echo Show or via Google Home Chromecast or if images are not displayed smoothly try using a lower bit rate setting 1 From the HomeHawk app home screen tap Settings 2 Tap Camera Settings and select the desired device 3 Tap System Bit Rate 4 Select the desired setting Note R This setting is only available when Amazon Echo Show A...

Страница 77: ...ect the desired device 3 Tap System Firmware Update R Your device will connect to the Internet and check for a newer version of its firmware 4 Follow the on screen instructions Notification settings You can select which types of status notifications are displayed and which are not Important R In order to receive notifications your mobile device must be connected to the Internet If your mobile devi...

Страница 78: ...vice 3 Tap Login Settings Change Login Password 4 Enter the new password R To display the characters that you have entered turn on the Show Password checkbox 5 Tap OK Network features Changing IP settings Typically these settings should not be changed 1 From the HomeHawk app home screen tap Settings 2 Tap Camera Settings and select the desired device 3 Tap Network IP Settings 4 Select the desired ...

Страница 79: ...ome This setting is set to UDP by default and normally should not be changed Select TCP if camera images are not displayed and Loading is displayed for a long period when you are trying to view camera images 1 From the HomeHawk app home screen tap Settings 2 Tap Camera Settings and select the desired device 3 Tap Network Remote Access Mode 4 Select the desired value and then tap OK Home wireless n...

Страница 80: ...D card therefore the card s actual available capacity will be less than the card s noted capacity SD card formatting Before inserting an SD card into the camera format the SD card using your computer and the SD formatting tool available from the web page listed below www sdcard org downloads formatter_4 tolink http www sdcard org downloads formatter_4 Note R All data stored on the SD card will be ...

Страница 81: ... app on your mobile device Make sure your wireless router and the access point are turned on and the access point s LED indicator is lit in amber or green Make sure your access point is connected to your wireless router with an Ethernet cable Make sure your mobile device is connected to the same wireless router as your access point Make sure your mobile device can connect to the Internet Note R If...

Страница 82: ... is useful when you have multiple access points R The mobile device name setting is used by the access point and other system users to identify your mobile device This is useful when performing certain operations such as deregistering 7 Follow the on screen instructions and tap Next OK R The app s home screen is displayed when initial setup is completed 1 A name can only be entered for the access ...

Страница 83: ...p OK 4 When prompted press the SETUP button on the access point 5 When prompted enter the password used to log in to the access point and then tap OK 6 When prompted enter a name for your mobile device and then tap OK R The mobile device name setting is used by the access point and other system users to identify your mobile device This is useful when performing certain operations such as deregiste...

Страница 84: ...device Additionally built in speakers and microphones allow you to talk to anyone who is near the camera Note R Front door cameras and outdoor cameras may stop working in extremely high or low temperatures Normal operations will resume once the temperature is within the supported levels See The camera will not charge the charging LED indicator blinks quickly in red Page 147 Main features Viewing t...

Страница 85: ...s the battery level Camera battery level Page 94 J Enables talking with the camera Talking to the camera Page 88 E Shows the live camera image K Indicates that by tapping the camera image E or this icon K the camera image can be enlarged and the live camera image screen Viewing the live camera image screen Page 86 can be accessed F Shows today s recorded image list for the selected camera Note R I...

Страница 86: ...1 R iPhone iPad Displayed on the right side of the screen R Android devices Displayed on the left side of the screen F Shows the live camera image with zoom applied G Enables disables camera audio H Switches between single and dual view Viewing images in dual view Page 87 B Displays the camera setting screen I Enables talking with the camera Talking to the camera Page 88 C Shows the bit rate Displ...

Страница 87: ... while viewing live images from a camera While zoomed in you can swipe your finger on the camera image to display a different area of the image Using night vision If there is not adequate light to illuminate the subject such as at night the camera switches to night vision mode depending on the settings see Using night vision Page 96 Recording camera images To record camera images manually see Reco...

Страница 88: ...nnot be saved Erase unneeded recordings see Erasing recordings Page 90 R For information about SD cards and how recordings are saved see Access point SD cards Page 105 Taking snapshots You can save snapshots i e still images while viewing live camera images Snapshots are saved in your mobile device s default photo album app 1 View live images from the desired camera 2 Tap Note R Snapshot sizes are...

Страница 89: ... The recording was recorded when a sensor was triggered The recording was recorded with the sound muted 4 Select a recording R The selected recording starts playing in the playback screen Note R When connected away from home or is displayed on the playback screen See Accessing while away from home Page 18 for more information R Recorded images can also be played back from the camera image recordin...

Страница 90: ... a recording date 4 Tap Edit Delete 5 Select the desired recordings R Tap to select or deselect all images shown in the list 6 When finished tap Delete OK Protecting recordings You can protect recordings so that they cannot be erased Protecting individual images 1 From the HomeHawk app home screen tap Recording List 2 Select the desired access point and camera R Select All Cameras to see recorded ...

Страница 91: ... 2 Which cameras record images and for how long 3 Are cameras combined together for pre recording Example 2 cameras can be linked together so that if 1 camera detects motion the other camera starts pre recording Images are temporarily stored and if motion is detected later images are then saved on the access point s SD card 4 Are notifications sent to mobile devices when motion is detected Note R ...

Страница 92: ...e screen Page 92 2 Tap Basic Mode Preset modes There are 3 preset modes that can be used for front door cameras and outdoor cameras Basic Mode Silent Mode and Protection Mode Basic Mode Use this if you don t want to receive notifications record images or have the camera make sounds when motion is detected Silent Mode Use this if you want to receive notifications record images but not have the came...

Страница 93: ...xt to each camera name to the desired position To select a recording duration Tap the time displayed next to each camera name specify the desired duration and then tap OK Sync You can coordinate cameras so that when 1 camera detects motion the other camera starts pre recording Images are temporarily stored and if motion is detected later images are then saved on the access point s SD card To enabl...

Страница 94: ...e available languages of announcements may differ depending on the region of use OFF Disables sounds for motion detection 3 When finished tap OK Note R You can change the volume of beeps and announcements played form cameras See Speaker volume settings Page 95 for more information Editing modes 1 Access the mode screen Accessing the mode screen Page 92 2 Tap next to the desired mode 3 Edit the des...

Страница 95: ... Image sound and recording settings Speaker volume settings Adjusting the talk volume You can adjust the volume of your mobile device s microphone which determines the volume of your voice that is sent to the camera when talking to the camera 1 From the HomeHawk app home screen tap Settings 2 Tap Camera Settings and select the desired camera 3 Tap Speaker Volume Talk Volume 4 Adjust the volume as ...

Страница 96: ...ired setting and then tap OK Position Determines the position of the time stamp To turn the time stamp off select OFF 24 Hour Format Determines whether the time stamp is displayed in 24 hour format or 12 hour format Enable this setting to use 24 hour format time Using night vision If there is not adequate light to illuminate the subject such as at night the camera switches to night vision mode dep...

Страница 97: ... sound may be more consistent when talking to the camera over a slow or congested network connection Changing the brightness You can adjust the overall brightness of the camera image 1 From the HomeHawk app home screen tap Settings 2 Tap Camera Settings and select the desired camera 3 Tap Video Brightness 4 Select the desired setting Displaying the bit rate level icon You can display the bit rate ...

Страница 98: ...r Determines sensitivity levels for the IR sensor Video Motion Determines sensitivity levels for the video motion sensor 5 When finished tap OK Disabling detections when leaving your house You can disable detections for when people leave your house This is convenient when you only want to detect people approaching your house and do not want to detect people leaving your house 1 From the HomeHawk a...

Страница 99: ...4 Enter the desired name 5 When finished tap OK Note R If your camera is linked with an Amazon Echo Show device or a Google Home device and the Amazon Echo Show device or Google Home device does not recognize the camera name try changing the camera name Status LED You can determine whether the camera s LED indicator lights or is disabled 1 From the HomeHawk app home screen tap Settings 2 Tap Camer...

Страница 100: ...n access any of your systems conveniently from the same mobile device and switch between systems as desired Note R Your mobile device can only connect to and control one access point and devices connected to it at a time Registering your mobile device to additional access points You can register your mobile device to multiple access points Use this procedure to register your mobile device to an ad...

Страница 101: ...egistration settings Press and hold the reset button for about 5 seconds using an object with a thin tip To reset access point network settings do this if the network settings Changing IP settings Page 104 are incorrectly configured While pressing and holding the SETUP button press the reset button using an object with a thin tip Recording settings You can specify whether to allow recorded camera ...

Страница 102: ...tch the time with and then tap OK Country region settings You can select the country and region where you use your devices 1 From the HomeHawk app home screen tap Settings 2 Tap Access Point Settings and select the desired access point 3 Tap System Country Region 4 Select the desired country region and then tap OK 5 Tap OK Displaying device information You can display device information such as fi...

Страница 103: ...yed when a mode is changed Login settings Configuring automatic login You can specify whether or not you must enter a login password in order to connect to your devices while away from home 1 From the HomeHawk app home screen tap Settings 2 Tap Access Point Settings and select the desired access point 3 Tap Login Settings Automatic Login 4 To disable automatic login Slide the switch to the off pos...

Страница 104: ...s Page 104 1 From the HomeHawk app home screen tap Settings 2 Tap Access Point Settings and select the desired access point 3 Tap Network Port Forwarding 4 Turn on the Enable radio button 5 Tap the field next to Port and then enter the desired port number R Only port numbers 55000 65000 can be assigned R Configure your wireless router s port forwarding feature to forward these ports to the static ...

Страница 105: ... wireless router that you want to delete and then tap Delete Updating the wireless network SSID information 1 From the HomeHawk app home screen tap Settings 2 Tap Access Point Settings and select the desired access point 3 Tap Home Wireless Network SSID 4 Tap Update to update the information Access point SD cards SD card capacity and total recording time The following recording times apply when im...

Страница 106: ... R Recordings are saved on the access point s SD card in folders based on the recording date in the following path PRIVATE PANA_GRP AP HN_AP R The file naming convention is camera number recording type recording start time First character Camera number Cameras 1 4 are indicated using 1 4 Second character Recording type A sensor recordings M manual recordings Remaining characters Recording start ti...

Страница 107: ...awk iPad users should search in the iPhone only category Android device users Search for Panasonic HomeHawk Compatible mobile devices Please check the latest information at the following supported page https panasonic net cns pcc support homehawk tolink https panasonic net cns pcc support homehawk iPhone 5s and later iPad Air and later iOS 10 0 and later Android devices Android 4 1 and later As of...

Страница 108: ...awk app R The end user license agreement is displayed the first time you start the app 3 Follow the on screen instructions 4 Tap Indoor HD Camera 5 Tap Set up the HD Camera 6 When prompted press the SETUP button on the back of the camera and then tap Next R The LED indicator blinks in green 7 iOS 11 0 or later users Tap Join and then continue from step 9 iOS 10 x users Change your mobile device s ...

Страница 109: ...nnect to your wireless router R If you enter the wrong password an error is displayed Repeat the initial setup procedure from the beginning 8 When prompted press the SETUP button on the back of the camera R The camera registers your mobile device 9 When prompted set the password that will be used to connect to the camera 10 When prompted enter a name for your mobile device and then tap OK R This s...

Страница 110: ...y turning on the Automatic Login checkbox In this case the password that you enter will be saved allowing the app to log in to the camera automatically You can turn the automatic login feature on and off later if desired See Automatic Login Page 128 General information R Running the app while away from home when your mobile device is connected to a mobile network 3G 4G etc may cause your mobile de...

Страница 111: ... to two mobile devices can use the camera at the same time while away from home The maximum number of mobile devices that can use the camera is three For subsequent mobile devices that try to use the camera Device is in use is displayed Note R Even if a mobile device is able to connect to the camera certain features may be temporarily unavailable depending on how other mobile devices are using the...

Страница 112: ... cameras in the camera list See Thumbnail image Page 127 HD camera icons displayed in the camera list Camera is registered to this mobile device Camera list options While viewing the camera list the following items are available in the options menu see Displaying the options menu Page 111 Note that the available options vary depending on system configuration and current connection status Add HD Ca...

Страница 113: ...ings for the selected camera Smart Recording Allows you to create and edit smart recording scenarios See Smart recording features overview Page 120 Camera Speaker Volume Allows you to adjust the selected camera s speaker volume Set Thumbnail Allows you to set the preview image for the selected camera that is displayed in the camera list See Thumbnail image Page 127 Sensor Log Displays a log of pre...

Страница 114: ... speaker to talk to someone where the camera is installed This feature behaves differently depending on the Talk Mode setting Talk mode Page 126 Half Duplex Mode When Talk Mode is set to Half Duplex Mode the following icons are displayed The Talk feature is turned off Your voice will not be heard at the camera The Talk feature is turned on Your voice will be heard at the camera if your voice is lo...

Страница 115: ...mart recording scenarios to record images See Smart recording features overview Page 120 R The maximum recording time is 15 minutes R If the camera s SD card is full erase unneeded recordings see Erasing HD camera recordings Page 117 R For information about SD cards and how recordings are saved see HD camera SD cards Page 117 Viewing the HD camera recording list You can use the recording list to p...

Страница 116: ...sing HD camera recordings Page 117 Delete Selected Contents Allows you to erase individual recordings See Erasing HD camera recordings Page 117 Playing back HD camera recordings 1 View live images from the desired camera 2 Tap Videos R A list of recording dates is displayed 3 Select a recording date 4 Tap the desired recording R The recording is played back Playback controls The following controls...

Страница 117: ... 9 hours 16 GB card 18 hours 32 GB card 36 hours 64 GB card 72 hours 128 GB card 145 hours Note R The times listed here are calculated theoretically Actual recording time may vary R The times listed here apply during the following conditions Camera Resolution is set to HD 1280x720 Image resolution Page 125 Frame Rate is set to 25 fps Frame rate Page 125 R The file system and other information is s...

Страница 118: ...tions on your mobile device using your mobile device s notifications features Status notifications Page 118 Lighting the camera s LED indicator HD camera LED indicator Page 119 Sounding an alert tone using your mobile device when a sensor feature is triggered Status notifications The camera uses status notifications to give you feedback about how it is functioning Details vary depending on the app...

Страница 119: ... was triggered HD camera temperature sensor was triggered Smart recording scenario error or HD camera is malfunctioning HD camera LED indicator You can use the camera s LED indicator to confirm the camera s status Meaning of symbols used in this section Indicator off Indicator lit Indicator blinking slowly Indicator blinking Indicator blinking quickly HD camera LED indicator Off No power or LED in...

Страница 120: ...igure smart recording settings by creating scenarios Each scenario answers the following two questions 1 What is the trigger that will make the camera start recording A schedule A sensor 2 How long should the camera record images Maximum 15 minutes Sensors that can be used to trigger smart recording scenarios Built in motion sensor in HD camera Built in sound sensor in HD camera Built in temperatu...

Страница 121: ...h item Recording Duration Determines the length of the recording The maximum setting is 15 minutes 7 Under Trigger Period set each item All Day Enables the scenario for all day i e images will be recorded whenever the sensor is triggered Start Time Determines the start time of the scenario If the sensor is triggered before this time images will not be recorded End Time Determines the end time of t...

Страница 122: ...K HD camera sensor features HD camera sensor features overview The camera provides three sensor features Built in motion sensor Detects visual differences in the camera image over time Built in sound sensor Detects ambient sound Built in temperature sensor Detects ambient temperature When these sensors are triggered the camera can send a notification or record images When you receive a notificatio...

Страница 123: ...temperature is displayed and specified in Fahrenheit or Celsius 6 Tap the upper threshold of the acceptable temperature range select the desired temperature and then tap OK 7 Repeat the previous step for the lower threshold of the acceptable temperature range Note R In order to receive temperature alert notifications make sure the Temperature Alert notification setting is enabled See Notification ...

Страница 124: ...lect the desired setting High The image sensor is very sensitive to changes i e even a small change will trigger the sensor Normal The image sensor is moderately sensitive to changes Low The image sensor is somewhat sensitive to changes Very Low The image sensor is only slightly sensitive to changes i e a large change is required to trigger the sensor OFF The image sensor is disabled 5 Tap OK Dete...

Страница 125: ...gs 4 Tap Camera Resolution 5 Select the desired setting and then tap OK Frame rate You can adjust the speed at which images from the camera are refreshed 1 View live images from the desired camera 2 Open the options menu see Displaying the options menu Page 111 3 Tap Settings Video Settings 4 Tap Frame Rate 5 Select the desired setting and then tap OK Note R Higher frame rates mean images are refr...

Страница 126: ...le in certain regions You can select whether audio is recorded when recording camera images 1 View live images from the desired camera 2 Open the options menu see Displaying the options menu Page 111 3 Tap Settings Video Settings 4 Slide the Recording with Sound switch to the desired position R When this switch is turned off audio is not recorded when recording camera images Night vision mode If t...

Страница 127: ...tion of the time stamp that is displayed when viewing camera images or recording You can also turn the time stamp off 1 View live images from the desired camera 2 Open the options menu see Displaying the options menu Page 111 3 Tap Settings Video Settings Other Settings 4 Tap Time Stamp 5 Select the desired setting and then tap OK Position Determines the position of the time stamp To turn the time...

Страница 128: ...er Settings 4 Slide the WDR and HLS switches to the desired position R WDR brightens the darker areas of the image and provides increased contrast and picture detail R HLS reduces the brightness in areas of the image that are too bright HD camera settings General settings You can customize general camera settings to suit your needs 1 View live images from the desired camera 2 Open the options menu...

Страница 129: ...amera s privacy shutter is opened or closed Device Error This setting determines whether a notification is displayed when a device error is detected Wireless Settings See Network features Page 130 Wireless Access Point See Deleting wireless access points Page 131 Reset HD Camera See Resetting the HD camera s settings Page 132 Login password You can change the password that is used to connect to th...

Страница 130: ...bile device and then tap OK Network features Confirming network information 1 View live images from the desired camera 2 Open the options menu see Displaying the options menu Page 111 3 Tap Settings Wireless Settings 4 Tap Current Status Changing IP settings Typically these settings should not be changed 1 View live images from the desired camera 2 Open the options menu see Displaying the options ...

Страница 131: ...red camera 2 Open the options menu see Displaying the options menu Page 111 3 Tap Settings Wireless Settings 4 Tap MTU Settings 5 Select the desired value and then tap OK Deleting wireless access points The app remembers the SSIDs of wireless routers that you use at home to connect to the camera it can remember 10 SSIDs and saves them in the wireless access point list If the list is full and you t...

Страница 132: ... the camera again by following the initial setup procedure see Setting up the HD camera Page 108 If you selected Reset All Settings or Reset Wireless Settings Wait for the camera s LED indicator to light in green then set up the camera again by following the initial setup procedure see Setting up the HD camera Page 108 Using the camera s reset button You can use the camera s reset button to reset ...

Страница 133: ...isplaying the options menu Page 111 3 Tap Remove HD Camera 4 Select the camera that you want to deregister your mobile device from 5 Follow the on screen instructions Note R If the app cannot connect to the selected camera you will be prompted to try again later Try Later or continue with deregistration Forget Camera If you select Forget Camera the camera will be removed from your app s list of av...

Страница 134: ...s procedure to deregister the mobile device you are using to perform the procedure and if there are no other cameras or access points that the app can connect to the initial setup screen is displayed 134 Using an HD camera ...

Страница 135: ...s Network devices Use these steps to make sure that each of your network devices and your Internet connection are working properly 1 Make sure all cables connected between your wireless router and any other network devices are functioning and connected properly 2 Make sure that devices connected to your wireless router can connect to the Internet Refer to the operating instructions included with y...

Страница 136: ...to connect to the access point and confirm that or are not displayed in the live camera image screen Viewing the live camera image screen Page 86 camera image recording list screen Viewing the camera image recording list screen Page 84 or playback screen Playing back recordings Page 89 6 Make sure your mobile device can connect to your HD camera while you are at home Check your mobile device s wir...

Страница 137: ...t shelf camera or floor camera Insert a memory card in the device Recording Error Memory full is displayed R There is no space in the SD card Shelf cameras and floor cameras Insert a new SD memory card into the camera or enable overwrite recording Recording settings Page 71 Access points Insert a new SD memory card into the access point or enable overwrite recording Recording settings Page 96 Reco...

Страница 138: ...ngs or policies may prevent the connection Use a private wireless network or your mobile network service provider s wireless network 3G 4G etc Sometimes I cannot connect while at home R There is too much traffic on your home network Wait for network traffic to decrease Refer to the operating instructions included with your wireless router for other possible solutions R Your mobile device is discov...

Страница 139: ...Set up the HD camera again by deregistering the camera from your mobile device Deregistering devices Page 36 and then registering it again Registering devices Page 29 Set up the HD camera again by following the initial setup procedure see Setting up the HD camera Page 108 Notification features Refer to the following after checking the general troubleshooting information described in General inform...

Страница 140: ...witches to night vision mode depending on the settings Using night vision Page 72 In this case colors may appear different from normal There is a long delay when talking to the camera while away from home R Your mobile device s network connection is slow or congested Wait for network traffic to decrease Lower the Frame Rate setting Changing the frame rate Page 72 Images are poor at night when the ...

Страница 141: ...wireless routers that is used to easily connect wireless devices to wireless routers A WPS button on a wireless router indicates that it has the WPS function Depending on the type of wireless router the WPS function may be disabled on the wireless router even if there is a WPS button Initial setup can t be completed The camera s LED indicator is blinking in red If you have trouble during the initi...

Страница 142: ...owing causes solutions first and wait until the LED indicator is lit in blue Then restart the HomeHawk app R The camera and wireless router are too far away Move the camera and wireless router closer together R A network clash has occurred because you have 2 wireless routers at home that are using the same channel or channels of a close frequency Unplug all the wireless routers and plug them in ag...

Страница 143: ...cking the general troubleshooting information described in General information Page 135 The camera s LED indicator is blinking in red R The camera is out of range of your wireless router Confirm that your wireless router is powered on and wired correctly and then move the camera closer to your wireless router No sound is heard in camera recordings R If is displayed next to the recording in the rec...

Страница 144: ... not have good network conditions your mobile device s battery does not have adequate charge remaining to use the Automatic Mode Switching feature Start the HomeHawk app on your mobile device The camera s sensor is triggered too easily R The camera s motion detection features are too sensitive Reduce the sensitivity of the camera s sensors see Motion sensitivity Page 73 R The camera s detection ar...

Страница 145: ...f all other cameras and only operate 1 camera at a time R The DHCP function of your wireless router may be disabled Enable the wireless router s DHCP settings For details refer to your wireless router s manual The camera s LED indicator is lit in blue R The WPS button was pressed on another router which is different from the router your mobile device is connected with Perform one of the following ...

Страница 146: ...Your mobile device is connected to another network Connect your mobile device to the same wireless network that was used to set up the camera and try to add the mobile device again R A network clash has occurred because you have 2 wireless routers at home that are using the same channel or channels of a close frequency Unplug all the wireless routers and plug them in again If the situation still d...

Страница 147: ...med at a dark location or it is nighttime If there is not adequate light to illuminate the subject such as at night the camera switches to night vision mode depending on the settings Using night vision Page 96 In this case colors may appear different from normal Colors in front door camera images appear washed out R Lighting conditions are poor or inconsistent Adjust the camera s brightness Changi...

Страница 148: ...on false detections may occur in the following locations False detections caused by predictable movement in a specific area of the camera image Areas where fixed objects move in the wind such as tree branches or hanging laundry Areas where animals move in a limited area such as birds in a nest or small animals close to the ground Areas where brightness significantly such as when shadows form in th...

Страница 149: ... 126 Infrared LEDs light at night R Night vision mode is enabled and automatically turns on infrared LEDs at night Turn off night vision mode Night vision mode Page 126 Note R Turning off night vision mode will reduce the visibility of images at night Amazon Alexa features Refer to the following after checking the general troubleshooting information described in General information Page 135 My Ama...

Страница 150: ...n incorrect voice command Say the correct voice commands Using Google Home to control devices Page 34 Images are not displayed or not displayed smoothly on my TV via Chromecast R The bit rate setting is too high Lower the bit rate setting shelf cameras floor cameras Bit rate settings for Amazon Echo Show and Google Home Page 76 front door cameras outdoor cameras Bit rate settings for Amazon Echo S...

Страница 151: ...anty excludes both parts and labor for non rechargeable batteries antennas and cosmetic parts cabinet This warranty only applies to products purchased and serviced in the United States This warranty is extended only to the original purchaser of a new product which was not sold as is Home Network System Products microSD card Included model only 90 days N A When shipping the unit carefully pack incl...

Страница 152: ...vice Center or other Authorized Servicer or damage that is attributable to acts of God THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER LIMITED WARRANTY COVERAGE THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY ALL EXPRESS AND IMPLIED WARRANTIES INCLUDING THE WARRANTY OF MERCHANTABILITY AR...

Страница 153: ...Amazon Echo Show Alexa Echo Spot Fire and all related logos are trademarks of Amazon com Inc or its affiliates R Android Google Play and Google Home are trademarks of Google LLC R microSDHC microSDXC Logos are trademarks of SD 3C LLC R All other trademarks identified herein are the property of their respective owners Other information R The suffix is omitted from most model numbers listed in this ...

Страница 154: ...154 Notes ...

Страница 155: ...155 Notes ...

Страница 156: ...PNQP1406VA eng CC1803YK4039 ...

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