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Chapter 3 Troubleshooting
116-378 MCR Soft Failure
[Detection Conditions]
Fatal error of MCR (Mail Contents Requester)
[Actions]
Turn the power On/Off.
116-379 MCC Soft Failure
[Detection Conditions]
Fatal error of MCC (Mail Contents Creator)
[Actions]
Turn the power On/Off.
116-380 MF UI Control Soft Failure
[Detection Conditions]
Fatal error of MF UI Control
Due to an error during the software processing, the
subsequent processes cannot be performed.
[Actions]
Turn the power On/Off and perform the following if
the problem persists.
(1) Perform re-installation of the ESS software.
(2) Replace the ESS PWB (PL13.1).
116-381 Data Link Layer Error between Control and
UI Panel
[Detection Conditions]
Controller - MF UI panel: Communication error on
the Data Link layer
At the communication between the ESS and Panel, the
ESS detected an initialization error of SCOPE, a
message sending error, or retrieve error of the received
data.
[Actions]
Turn the power On/Off and perform the following if
the problem persists.
(1) Check the connection between the ESS and Panel.
(2) Perform re-installation of the ESS or Panel
software.
(3) Replace the ESS PWB (PL13.1) or Control Panel
(PL16.2).
116-382 Application Layer Command Error on UI
Panel
[Detection Conditions]
Controller - MF UI panel: Command error at the
application level
A necessary parameter was not sent from the Panel, an
length error was detected in a variable parameter, or
the confirmation message was not returned for a
specified time after the request message had been sent
to the Panel.
[Actions]
Turn the power On/Off and perform the following if
the problem persists.
(1) Perform re-installation of the ESS software.
(2) Replace the ESS PWB (PL13.1).
116-385 IDC Software Failure
[Detection Conditions]
Software illogical error.
[Actions]
If same trouble happened occasinally,need to update
software or replace ESS PWB.
116-388 No HD that Should Be
[Detection Conditions]
The necessary HD was not installed.
Though the system has the configuration requiring the
installation of the HD, it detected that the HD was not
installed.
[Actions]
Turn the power On/Off and perform the following if
the problem persists.
(1) Install the HDD.
116-389 No Add-On RAM that Should Be
[Detection Conditions]
The necessary expansion RAM was not installed.
Though the system has the configuration requiring the
installation of the expansion RAM (with the HD), it
detected that the expansion RAM was not installed.
[Actions]
Turn the power On/Off and perform the following if
the problem persists.
(1) Install the expansion RAM.
116-390 Standard ROM and NVM Version Mismatch
[Detection Conditions]
A mismatch of the versions between the standard
ROM and NVM was detected.
[Actions]
Initialize the NVM by following the instructions on
the LCD display.
(When the NVM is not to be initialized, use the
standard ROM whose version is applicable.)
116-395 USB Soft Failure
[Detection Conditions]
Fatal error related to USB
Due to an error during the software processing, the
subsequent processes cannot be performed.
[Actions]
Turn the power On/Off and perform the following if
the problem persists.
(1) Perform re-installation of the ESS software.
(2) Replace the ESS PWB (PL13.1).
Содержание DP-C321
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