Form No. OVS16M_LC-0719
17
Symptom
Probable Cause
Corrective Action
Oven does not operate (blank
touchscreens).
Standby switch turned off or unit unplugged.
Make sure unit is plugged in and Standby switch is moved
up to the “On” position.
Unit connected to incorrect power supply.
Refer to SPECIFICATIONS section for unit electrical
specifications. Contact a qualified electrician to determine
and install proper voltage and size electrical receptacle.
Irregular belt movement.
Loose screw and/or bracket.
Check all screws on conveyor belt assembly. Tighten
screws, if necessary.
Malfunction of gear and/or drive belt.
Contact Authorized Service Agent or Ovention
®
Hotline for
assistance.
Incorrect software installed on oven operating
system.
Improper cooking of food.
Incorrect setpoint temperature or menu item
selection.
Verify desired setpoint temperature and menu item
selection. Change to proper settings, if necessary (refer to
OPERATION section).
Jet plate or air flow malfunction.
Contact Authorized Service Agent or Ovention Hotline for
assistance.
CHECK FANS indicator light is
on (located on front, right side
of oven chamber).
CHECK FANS
Indicator Light
Ambient air temperature is over 100°F (38°C). Light will illuminate in ambient temperatures over 120°F
(49°C). Verify light shuts off after ambient temperature
drops below 120°F (49°C) consistently. If not, see “Probable
Causes” listed below.
Air filters are dirty.
Check air filters and clean, if necessary. Refer to “Monthly
Cleaning” procedure in MAINTENANCE section.
Cooling fan(s) malfunction.
Contact Authorized Service Agent or Ovention Hotline for
assistance.
Oven not heating.
Temperature
High Limit
Reset Button
Temperature High Limit switch has tripped.
Press the Temperature High Limit Reset Button located on
the rear, left side of the oven chamber behind the conveyor
belt assembly. If switch continues to trip, contact Authorized
Service Agent or Ovention Hotline for assistance.
TROUBLESHOOTING GUIDE
WARNING
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
WARNING
ELECTRIC SHOCK HAZARD: Turn off Standby switch,
allow unit to cool, and unplug unit before performing any
cleaning, adjustments, or maintenance.
NOTE: To locate an Authorized Ovention Service Agent, access
the Ovention website at
www.oventionovens.com
and
select the Service & Support tab, or call the Ovention
Hotline at 855-298-OVEN(6836).