Moxi GO™ User Guide
Page 45
Technical Service
For technical service, contact Orflo at (855-TRY-MOXI, option 1) or email us at
[email protected] for technical questions or
for sales questions.
Warranty
What is Covered By Your Warranty
Orflo Technologies, LLC (ORFLO) warrants its products will meet their applicable specifications
when used in accordance with their published instructions.* The ORFLO product warranty is a
“bumper to bumper” warranty on your ORFLO automated cell analysis product for the term of
the warranty. This includes all electrical parts, mechanical parts, batteries, displays, materials
and workmanship. Our warranty also covers the materials and workmanship of our cassettes
and accessory products.
* Please ensure that you have the latest version of the product user guides. The most current version are found on our website at
www.orflo.com
How Long is Your Warranty
Your ORFLO products are covered for a period of one (1) year from the original date of
purchase from ORFLO or an approved sales distributor.* You may purchase, for an additional
fee, an extended warranty for the Moxi GO™ for an additional one (1) or two (2) years from the
anniversary of the date of purchase. The extended warranty extends the duration of your
warranty coverage from the date of original purchase from ORFLO or an approved sales
distributor, but does not alter, change, or otherwise add to the coverage described here.
*
In accordance with EU requirements, our standard product warranties remain in effect for two (2) years in EU countries.
What is Not Covered by Your Warranty
The following exclusions apply to your ORFLO warranty:
•
Damage resulting from misuse, abuse, or accidents
•
Damage resulting from failure to follow the proper operating instructions contained in the
User Guide
•
Damage resulting from failure to use a ORFLO-provided USB cable and power adapter.
•
Damage resulting from unauthorized, non-ORFLO repair or improper tampering with the
product
•
Damage resulting from fire, flood, or “Acts of God” beyond the control of ORFLO
What To Do If You Think You Have a Warranty Issue
Please contact ORFLO promptly at 855-TRY-MOXI, option 1 or send an email to
[email protected] to describe the issue you are experiencing. Please be prepared to
supply your name, contact information, the serial number of your product, and the original
purchase date of the unit.
If your issue remains unresolved after consulting with one of our technicians, ORFLO will
provide a Returned Material Authorization (RMA) number and you will be asked to ship your
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