Oracle X4-2B, Руководство по установке

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Requesting Physical Media
If your processes do not allow downloads from Oracle web sites, you can receive the latest
software release packages by submitting to Oracle a physical media request (PMR). The
preferred method for submitting a PMR is through the My Oracle Support (MOS) web site.
The high-level tasks for submitting a physical media request are described in these sections:
■
“Gathering Information for the Physical Media Request” on page 101
■
“Request Physical Media (Online)” on page 101
■
“Request Physical Media (By Phone)” on page 103
Gathering Information for the Physical Media Request
You must have a warranty or support contract for your server in order to make a physical media
request (PMR).
Before you make the PMR, do the following:
■
Obtain the product name, software release version, and patches required. It will be easier
to make the request if you know the latest software release version and the name of the
patches for the software release that you are requesting.
■
If you have access to My Oracle Support – Follow the instructions in “Download
Firmware and Software Using My Oracle Support” on page 100 to determine the latest
software release version and view available software release packages (patches). After
viewing the list of patches, you can navigate away from the Patch Advanced Search
Results screen, if you do not want to continue with the download steps.
■
If you do not have access to My Oracle Support – Use the information in “Software
Releases” on page 98 to determine which patches for the software release you want, and
then request those patches for the latest software release version.
■
Have the shipping information ready. You will need to provide a contact name, phone
number, email address, company name, and shipping address as part of the request.
▼
Request Physical Media (Online)
Gather the information described in “Gathering Information for the Physical Media Request”
on page 101 before making the request.
Go to the My Oracle Support web site:
http://support.oracle.com
.
Sign in to My Oracle Support.
Click on the Contact Us link in the upper right corner of the page.
The Create Service Request: Problem screen appears.
Before You Begin
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Gathering Information for the Physical Media Request
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