Table 3-14 (Cont.) Platinum Configuration Page.
Platinum Field
Description
Allow Agent sudo privileges
Allows the Agent OS user sudo privileges.
Selecting this option allows Oracle service
engineers to collect logs and other information
for a service request.
Agent OS Group name
Sets the Platinum group name. The default
name is
orarom
. The messages file on Linux
systems is changed to allow the Platinum
agent the ability to read the file.
Agent OS Group ID
Assigns the Agent group ID. The default ID is
1010
.
Agent OS User home
Sets the home directory for the Platinum agent
user.
Agent Software home
Sets the home directory for the software
agent.
Agent Port
Sets the port number for the Platinum agent.
The default port is
1830
.
SNMP Community string
Sets the SNMP trap community string.
Related Topics:
•
Oracle Platinum Services information
•
Oracle Advanced Support Gateway Hardware Minimum Requirements
•
Oracle Advanced Support Gateway Documentation Library
3.2.17 Auto Service Request Configuration Page
Auto Service Request (ASR) is designed to automatically open service requests when
specific Oracle Exadata Rack hardware faults occur. The following table lists the ASR
configuration options.
Table 3-15 Auto Service Request Configuration Page
Auto Service Request Field
Description
Enable Auto Service Request
Enables ASR.
ASR Manager Hostname
Sets the ASR server host name.
Note: Oracle recommends a standalone
server that has connectivity to the rack.
ASR Technical Contact Name
Sets the technical contact name for the rack.
Technical Contact Email
Sets the e-mail address of the technical
contact for the rack.
My Oracle Support Account Name
Sets the My Oracle Support account name.
HTTP Proxy used in upload to ASR
Enables an HTTP proxy to upload to ASR.
HTTP Proxy Host
Sets the proxy server host name.
Chapter 3
OEDA Graphical User Interface
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