Oki C710, Руководство по обслуживанию

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43856301TH Rev.3
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Oki Data CONFIDENTIAL
7. Troubleshooting and repair procedure
Error processing flow when error 250, 257 has occurred (HDD related error - )
Error display Error contents
Error 250 HDD data damage or hardware failure
Error 257 HDD data damage or hardware failure
Step
1
250: Does the printer start up normally when
the Admin menu – Disk erase is executed?
257: Does the printer start up normally when
the Admin menu – Check Disk is executed?
No ( If user’s data protection kit-A1 that
is connected in the very beginning
does not exist )
Yes
Maintenance is complete.
(Data stored in HDD is partly
damaged.)
Step
2
Does the printer work normally when the
maintenance CU board and the data
protection kit-A1 for maintenance use are
installed instead of original boards?
No
Yes
Maintenance is complete.
(HDD failure)
Re-setting of IP address and
others are required:
Note 1, 3 and 4
Step
3
Replace the printer. (Analysis is not possible.)
Note1
: When EEPROM of user’s board is used, error 253 (HDD unmatch) occurs.
Re-set the user environment such as IP address by using the EEPROM of
maintenance board.
Note3
: Data protection kit A1 after replacing should be collected by either of the
following methods
1. Disassemble the kit, and deliver only HDD storing user secret data to a
user.
2. Take any measures to prevent information leak.
Note4 : When the CU board is replaced, the printer cannot be used without the
specified HDD because the user’s CU board has been linked to the specific
HDD.
If the printer does not start up normally while showing communication error and LCD
does not show any display.
Step
1
Perform processing in accordance with the
usual M/M.
If the trouble cannot be solved.
Step
2
Does the error 252 occur when the user’s
protection kit-A1 is removed?
Yes ( Data protection kit-A1 is partly
damaged so that printer does not
start up normally.)
No
Implement the error 001-073.254
sheet processing.
Step
3
Can the user’s data protection kit-A1 be
connected and can the Admin menu be started
up?
Yes ( Data protection kit-A1 is partly
damaged so that printer does not
start up normally.)
No
Implement the error 001-073.254
sheet processing.
Step
4
Does the printer recover by executing the
Admin menu – Check all sector?
No
Yes
Maintenance is complete.
(Data stored in HDD is partly
damaged.)
Step
5
Does the printer recover by executing the
Admin menu – HDD Format? Note 1
No
Implement the error 001-073.254 sheet
processing.
Yes
Maintenance is complete.
(Data stored in HDD is partly
damaged.)
Note1
: The Admin menu "HDD INITIALIZE" is not displayed unless the Admin
menu "INITIAL LOCK" is set to "NO". (Default setting is "YES".)