Troubleshooting if You Cannot Print
4
0
Phenomenon
Cause
Corrective Action
Cannot print over a network
Cannot print over a
network.
The Ethernet cable is
not connected correctly
to the printer's Ethernet
port.
Make sure the printer is connected to the network
with the correct Ethernet cable, and then turn the
printer on. For instructions on connecting the cable,
refer to the
Quick Start Guide
.
Make sure the Link indicator is lit.
2.
1.
The Link indicator is green if the printer is connected
via 100 Base-TX and amber if connected via
10Base-T.
If the Link indicator is not lit, check the following
points.
Make sure the hub is on.
Make sure the end of the Ethernet cable is
connected correctly.
•
•
Make sure there is no problem with the Ethernet
cable.
Check the communication mode with the hub.
•
•
Insert the Ethernet cable until it clicks and locks in
place.
If there is any problem, replace the Ethernet cable.
Although the printer normally detects the hub
communication mode and transmission rate
automatically (in auto negotiation mode), sometimes
the hub settings cannot be detected. In this
case, configure the connection method manually,
specifying the communication mode in use.
(→CD "Configuring the Communication Mode
Manually")
Cannot print over a
TCP/IP network.
The printer's IP
address is not
configured correctly.
Make sure the printer's IP address is configured
correctly.
(→CD "Configuring the IP Address Using GARO
Device Setup Utility")
The printer's TCP/IP
network settings
are not configured
correctly.
Make sure the printer's TCP/IP network settings are
configured correctly.
(→CD "Configuring the Printer's TCP/IP Network
Settings")
The computer you
are trying to print
from is not configured
correctly.
Make sure the computer's TCP/IP network settings are
configured correctly.
(→CD "Configuring the Printer Driver Destination
(Windows)")
(→CD "Configuring the IP Address Using the Printer
Control Panel")
