Nortel CTI ToolKit, Руководство пользователя

Страница: 48 / 108

PeriProducer CTI Toolkit User’s Guide for M1
Page 48 Nortel Networks Confidential # P0606089 Ver: 1.1
The statistical information denoted by the values in the
CTI.Requests.CSRSMStatisticGroup
folder (such as
SkillItd
for skill
information provided on an "interval to date" basis) represent the types of statistics
available for various "devices." The table below explains their use.
The following is important information pertaining to the use of the Device Statistics
Data block:
• This block requires two prerequisites. The CTI Initialize block (see page 32 )
should be used early in the application to set up appropriate error handling.
The application should use the
Set Event Handling block (see page 37 )
before trying to obtain data. This is usually best done right after the call is
answered to synchronize the CTI services and their data stores with the actual
phone device state. The usual state to wait for is
Established .
• The
CTI.status
parameter is set to 0 if the request is successful and set to 1 if
the request fails.
• For examples of applications that use this block, see Appendix Example
Applications — Device Statistics Data on page 69 .
• For example log files showing the internal functions of this block, see
Appendix
Example Log Files — Device Statistics Data CSRSM and
CSRSMLS Log Files on page 86 .
Statistical Groups Device Type for the Statistics
AgentItd
Agent information on an interval-to-date
basis.
Agents under SCCS control.
AgentMwnd
Agent information on a moving-window
basis.
ApplicItd
Application information on an interval-to-
date basis.
Application refers to a script name running
under SCCS usually controlling a CDN.
ApplicMwnd
Application (refers to a script name running
under SCCS usually controlling a CDN)
information on a moving window-basis.
SkillItd
Skill information on an interval-to-date basis.
Skills are defined within SCCS by
associating particular agent groups
(usually in queues) with this skill.
SkillMwnd
Skill information on a moving-window basis.