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PeriProducer CTI Toolkit User’s Guide for M1
Page vi Nortel Networks Confidential # P0606089 Ver: 1.1
Scope
The PeriProducer CTI Toolkit User’s Guide for M1 document provides product
descriptions, installation procedures, and usage information for using the CTI Toolkit
to develop applications for Nortel Networks Media Processing Server (MPS)
platforms.
In this document, Nortel Networks MPS (MPS500 and MPS1000) systems are both
referred to as Processing Server (PS) systems or Interactive Voice Response (IVR)
systems.
Intended Audience
This document is intended to assist CTI application developers with using the CTI
Toolkit. Knowledge of configuration settings of elements within a Call Center, such as
a PBX, and application development is recommended.
How To Use This Manual
This manual uses many standard terms relating to computer system and software
application functions. However, it contains some terminology that can only be
explained in the context of the MPS system. Refer to the Glossary of MPS
Terminology for definitions of MPS specific terms.
Initially, you should read this manual at least once, from start to finish. Later, you can
use the Table of Contents to locate topics of interest for reference and review.
If you are reading this document online, use the cross-reference links (shown in blue )
to quickly locate related topics.
<L
EFT
>
click once with your mouse while positioned
with your cursor over the cross-reference link. Click on any point in a Table of
Contents entry to move to that topic. Click on the page number of any Index entry to
access that topic page.
To familiarize yourself with various specialized textual references within the manual, ,
see
Conventions Used in This Manual on page viii .
Periphonics is part of Nortel Networks. The name Periphonics, and variations thereof,
appear in this manual only where it is referred to in a product. (For examples, a
PeriProducer application, the
PERImps
package, the
perirev
command, etc.)