Nortel CTI ToolKit, Руководство пользователя

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PeriProducer CTI Toolkit User’s Guide for M1
Page 16 Nortel Networks Confidential #P0606089 – Ver: 1.1
documented in the PeriProducer User’s Guide.
Product Feature / Function / Toolkit Blocks
Example
Apps
Peri-IPML/M1 link
or SCCS Login/Logout the IVR agent ports under IVR application control.
Logon IVR Port
1.
&7,,QLWLDOL]H
page 32
2.
(QYLURQPHQW
3.
+DQGOH
4.
$JHQW)XQFWLRQ
page 30
AF-8
(
page 57
)
Logoff IVR Port
(Same as above, followed by another
$JHQW)XQFWLRQ
.)
AF-8
(
page 57
)
Retrieve call information such as Current Location, Calling Line ID, DNIS, IVR Treatment DN,
and Call Arrival Time.
Get ANI
1.
&7,,QLWLDOL]H
page 32
2.
(QYLURQPHQW
3.
+DQGOH
4.
$QVZHU
5.
6HW(YHQW+DQGOLQJ
page 37
6.
7HOHSKRQ\(YHQW'DWD
page 40
TE-2
(
page 63
)
Get DNIS
1.
&7,,QLWLDOL]H
page 32
2.
(QYLURQPHQW
3.
+DQGOH
4.
$QVZHU
5.
6HW(YHQW+DQGOLQJ
page 37
6.
7HOHSKRQ\(YHQW'DWD
page 40
TE-2
(
page 63
)
Get IVR Treatment
1.
&7,,QLWLDOL]H
page 32
2.
(QYLURQPHQW
3.
+DQGOH
4.
$QVZHU
5.
6HW(YHQW+DQGOLQJ
page 37
6.
8VHU'DWD
page 45
UD-4 ( page 68 )
Get Arrival Time
1.
&7,,QLWLDOL]H
page 32
2.
(QYLURQPHQW
3.
+DQGOH
4.
$QVZHU
5.
6HW(YHQW+DQGOLQJ
page 37
6.
8VHU'DWD
page 45
UD-4
(
page 68
)