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CTI Toolkit Blocks Reference
# P0606089 Ver: 1.1 Nortel Networks Confidential Page 41
The following is important information pertaining to the use of the Telephony Event
Data block:
• This block requires several prerequisites. The CTI Initialize block (see page
32 ) or the Resource block must be used to first obtain the CTI resource. The
IVR application has to be Logged In to the Queue or CDN. Also the Set
Event Handling block (see page 37 ) should be used to wait for
Established to guarantee that the data is available to be retrieved. Set
Event Handling is best used right after the call is answered to synchronize
the CTI services and their data stores with the actual phone device state. The
usual state to wait for is
Established
.
• The CTI.status parameter is set to 0 if the request is successful. It is set to 1
or 9 if the request fails. Also, various parts of the
CTI.EventData
folder can
be written to based on the data retrieved from the specified Telephone data
type
.
• For examples of applications that use this block, see Appendix Example
Applications — Telephony Event Data on page 63 .
• For example log files showing the internal functions of this block, see
Appendix
Example Log Files — Telephony Event Data CSVAPI Log File on
page 76 .