Nortel CTI ToolKit, Руководство пользователя

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PeriProducer CTI Toolkit User’s Guide for M1
Page 18 Nortel Networks Confidential #P0606089 – Ver: 1.1
IVR-SCCS
(CS-HDX links to
SCCS for
M1/DMS100) The HDX (Host Data Exchange) interface sends information to CSDA and waits for CSDA to
return information related to the sent information. For example, the SCCS can send an
account number to CSDA, and CSDA returns a skillset relevant to that account type.
Receive Call Data from SCCS
(Total Call Count/Average Wait Time)
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Send Call Data (Skills) to SCCS
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(
page 68
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IVR-SCCS
(IVR-DLL Interface) Provides application data to SCCS from IVR system.
Send Call Data to SCCS/IVR.DLL
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ST-1
(
page 70
)
IVR-SCCS (CS-RSM
links to SCCS for
M1) Provides Skillset, Application, Agent Statistics from SCCS to the IVR application. Information
flow is one way, from the SCCS to the IVR application.
Receive Skill Stats from SCCS/RSM
1.
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2.
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DS-1
(
page 69
)
Product Feature / Function / Toolkit Blocks
Example
Apps