Nortel Agent Greeting NTVQ09BA, Руководство по установке

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Page 18 of 84 Installing the Agent Greeting Card
NTPH13AA_Install 3.02 September 2006
9 Fully insert the Agent Greeting card in its assigned slot and lock the latches.
During power-up, the hex LED display provides a visual progress indication
of self-tests and provides information on the first failure detected. Hex
display codes are provided in the “NTVQ09AB Agent Greeting Test and
Debug Capabilities” section of the Maintenance and Troubleshooting Guide.
10 The red LED on the faceplate of the Agent Greeting card remains lit until a
unit has been configured and matched with a DSP port.
11 Configure an Internet Protocol (IP) address for the Agent Greeting card. See
“Assigning the Internet Protocol address” on page 32.
12 Configure Agent Greeting virtual sets on the Meridian 1 system. See “Switch
configuration for Agent Greeting ports” on page 36.
13 Individual agent sets must be configured to use the Agent Greeting service
once the card is operational. See “Adding Agent Greeting service to agent
sets” on page 39.
14 If grouping multiple Agent Greeting cards, Browser configuration is only
performed on the Server card. See “Configuring Agent Greeting multicard”
on page 49 to add an additional card.
15 Log on to the Browser User Interface as the Administrator. See “Accessing
the Administrator Browser user interface” on page 40.
16 Configure a keycode for the Agent Greeting card. See “Installing the
keycode” on page 40.
17 Create Supervisors in the Browser. See “Creation of supervisors” on page 42.
18 Create Skillsets in the Browser. See “Creation of skillsets” on page 44.
19 Assign Supervisors to Skillsets. See “Assigning supervisors to skillsets” on
page 45.
20 Supervisors log on to the Telephony User Interface (TUI) and record Skillset
titles. See “Recording skillset titles” on page 47.
21 Log On to the Browser User Interface as a Supervisor. See “Accessing the
Supervisor Browser User Interface” on page 47.
22 Supervisors create agents, assign them to skillsets and enable the agents TUI
access. See “Creation of agents” on page 47.