NH-800SP 8 PORTS Managed HPNA IP DSLAM USER’S MANUAL Ver_B2
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Appendix B:
Troubleshooting
Diagnosing HPNA Indicators
The HPNA can be easily monitored through its comprehensive panel indicators. These indicators assist the network
manager in identifying problems the 8 ports HPNA IP DSLAM may encounter. This section describes common
problems you may encounter and possible solutions.
1. Symptom:
POWER indicator does not light up (green) after power on.
Cause:
Defective power outlet, power cord, internal power supply
Solution:
Cheek the power outlet by trying another outlet that is functioning properly. Check the power cord with
another device. If these measures fail to resolve the problem, have the unit power supply replaced by a
qualified distributor.
2. Symptom:
Link indicator does not light up (green) after making a connection.
Cause:
Network interface (e.q., a network adapter card on the attached device), network cable, or switch port is
defective.
Solution:
Verifies the switch and attached device are powered on.
Be sure the cable is plug into both the switch and corresponding device.
Verify that the proper cable type is used and its length does not exceed specified limits.
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