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Yap Jack Pro User’s Guide – Chapter 11

101

11 Appendix:

Error

Messages

In some cases, an error will prevent the Yap Jack Pro from
successfully connecting to the ISP or to the destination
phone number.

The following table lists the error messages generated by
the Yap Jack Pro, and what they mean, and what you
should do when they occur.

Error Message

Description

Carrier Lost
Please Wait

You are already connected to your
ISP and the modem loses the
connection.

Wait 15 minutes, then redial.

Failed
Press Any Key

The device has tried dialing the
primary and backup ISP numbers
three times each and has not been
able to connect.

Check the cables to make sure

the device is properly connected.

Check to make sure your phone

line is functioning.

Check the ISP numbers you

entered into the primary and
backup ISP fields.

Failed Connect

There is an error from the ISP.

Wait 15 minutes, then redial.

The device uses an invalid ISP
user name, ISP password, account
number, or PIN.

Check your ISP information and

make sure the correct information
is entered into the primary and
backup ISP fields.

Содержание Yap Jack Pro

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Страница 2: ...d Net2Phone assumes no responsibility or liability for any errors or inaccuracies that may appear herein Any Net2Phone services provided through this Equipment are not intended to replace or be a substitute for primary line voice services or Plain Old Telephone Service POTS and are not meant to provide guaranteed Automatic Number Identification or Automatic Location Information capabilities associ...

Страница 3: ... Information 15 Changing Your Telephone Dialing Mode 15 Disabling Call Waiting 16 Entering Your Contact Email Address 17 Placing a Test Call 18 3 Yap Jack Pro Calling 21 Overview 21 Calling Experience 22 Call Information 22 Telephone Number Called 23 Call Status 23 CallTime Confirm 24 Cost of Call 25 Volume 25 Connection Indicator Lights 25 Calling Regular Telephones 25 Disconnect Mode 25 Stay Con...

Страница 4: ... the Basic Setup Menu 48 Account Configuration Sub Menu 49 Navigating the Account Configuration Sub Menu 49 ISP Configuration Sub Menu 50 Navigating the ISP Configuration Sub Menu 51 Primary ISP Sub Menu 52 Backup ISP Sub Menu 54 Navigating the Backup ISP Sub Menu 55 Advanced Setup 56 Navigating the Advanced Setup Menu 57 Administration Sub Menu 58 Navigating the Administration Sub Menu 59 Dialing...

Страница 5: ...ing the Frames per Packet Setting 80 Getting Product Information 81 Upgrading the Yap Jack Pro Firmware 82 Resetting All Settings to Factory Default 82 7 Entering Information 85 Overview 85 Using the Telephone Keypad 85 Telephone Keypad Map 86 Navigating the LCD Entry Fields 87 Backspace Delete 87 Reset or Menu Exit 87 Scrolling 87 8 FAQs 89 9 Product Specifications 95 Model 95 Standards and Proto...

Страница 6: ......

Страница 7: ...o make inexpensive calls over the Internet using a standard analog telephone The printed receipt provides a record of the call information such as the date the number called the start and end times and the total charge for the call To use the Yap Jack Pro all you need is a dial up PPP account with a local Internet service provider ISP a Yap Jack Pro account an analog telephone local telephone serv...

Страница 8: ...ck Pro to display a custom name up to 16 characters on the LCD The default display is Yap Jack Pro Ready For example if you enter Good Morning as the Custom Name the LCD will display Good Morning Ready Language Support You can view the LCD menu and device functionality in three languages English Spanish and French The default language is English Receipt Printing The Yap Jack Pro can print a receip...

Страница 9: ...ll Waiting Block Enable If you have Call Waiting set up on your telephone line you can easily block and enable it each time you use the device so your calls won t be interrupted Device to Device Calling Save even more by calling friends family members and co workers who have a Yap Jack Pro or one of the following devices powered by Net2Phone IP Phone Linksys Voice Router PRO 2 Port Gateway and MAX...

Страница 10: ...issue causing the problem This will help you determine what steps to take to address the problem Remote Technical Support If you d like to receive frequent updates tips and upgrade notifications on your Yap Jack Pro you can provide us with your contact email address and telephone number as well as allow technical support to send message notifications on the device itself Highly recommended Package...

Страница 11: ... compatible At least one valid ISP account A Yap Jack Pro account number and PIN Any conventional analog telephone A telephone line wall jack Local telephone company service Configurable serial receipt printer if using a non configurable printer see Section 2 Getting Started for the required settings ...

Страница 12: ...et2Phone devices Chapter 3 Placing and Receiving Calls Printing a receipt containing call information Chapter 4 Setting Receipt Options Setting the markup percentage for calls Chapter 4 Setting Receipt Options Setting the local time Chapter 4 Setting Receipt Options LCD menu system navigation Chapter 5 Configuring your Device ISP connection testing Chapter 6 Using Other Features Locking the menus ...

Страница 13: ...ap Jack Pro User s Guide Chapter 1 7 Symbols Throughout the manual you ll see information highlighted for you with the following fun symbol icons Symbol Represents Chapter Description Note Tip Important ...

Страница 14: ...Press to accept setting changes when in the menu or to initiate a call when viewing the recently dialed numbers Menu Exit button Press to enter the LCD menu system exit menu items and settings disconnect from the ISP or end a call Down left button Press to scroll down or to the left in configuration settings or to view the recently dialed numbers list LCD display Up right button Press to scroll up...

Страница 15: ...formation 3 Check advanced setup information 4 Test your ISP connection Once you finish the four steps above you ll be all set to make and receive telephone calls using your Yap Jack Pro This chapter describes how to Set up your Yap Jack Pro Enter ISP and Yap Jack Pro account information Check advanced setup information Test your ISP connection Setting up your Yap Jack Pro 2 ...

Страница 16: ...to a receipt printer and power up the printer Make sure the printer has the following settings o 9600 baud o 8 bit o 1 stop bit o No parity If you are using a printer that is non configurable please be sure that it uses the above settings If you are using a configurable printer use the above guidelines when defining the settings 4 Power up the Yap Jack Pro Plug the power supply into an AC outlet a...

Страница 17: ...ry ISP and the other account s information as the Backup ISP If you only have one ISP account you can enter your account information as the Primary ISP and then use the Backup ISP to specify a secondary access number Please have all account information ready and be prepared to enter your Yap Jack Pro account number Net2Phone personal identification number PIN ISP access telephone numbers for both ...

Страница 18: ...try press the OK button 7 Using the down button select PIN and press the OK button The PIN entry field displays 8 Pick up your telephone handset and using your telephone keypad enter the PIN associated with your account number 9 To save your entry press the OK button ISP Information To enter your ISP information 1 Press the Menu Exit button to return to the Basic Setup menu 2 Using the down button...

Страница 19: ...re a user name and password skip to step 14 OR If your primary ISP requires a user name then select ISP Name by pressing the down button and then pressing OK The ISP User Name entry field displays 8 Pick up your telephone handset and using your telephone keypad enter the user name for your ISP account To find out how to enter letters and symbols in your Yap Jack Pro use the telephone keypad map lo...

Страница 20: ... 18 To save your entry press the OK button 19 If your backup ISP does not require a user name and password skip to step 25 OR If your backup ISP requires a user name then select ISP User Name by pressing the down button and then pressing OK The ISP User Name entry field displays 20 Pick up your telephone handset and using your telephone keypad enter the user name for your ISP account 21 To save yo...

Страница 21: ...Advanced Setup see Chapter 5 Configuring Your Device Changing Your Telephone Dialing Mode If your telephone dialing mode is Tone touch tone then skip to Disabling Call Waiting below If your telephone dialing mode is Pulse rotary then you must change the default setting from Tone To change your telephone dialing mode 1 When Yap Jack Pro Ready is displayed on the LCD press the Menu Exit button 2 Usi...

Страница 22: ... the down button move to the Device Setup menu option and press the OK button 4 Using the down button move to the Call Waiting menu option and then press the OK button The Call Waiting entry field displays 5 Select In Use by pressing the up button 6 To save your entry press the OK button 7 Now you must enter the block code to disable call waiting Using the down button move to the C W Block Code me...

Страница 23: ...the Contact Info menu option and then select it by pressing the OK button 4 Select Your Email by pressing the OK button The Your Email entry field displays 5 Using your telephone keypad enter your email address To find out how to enter letters and symbols in your Yap Jack Pro use the telephone keypad map located in Chapter 7 Entering Information To enter the sign press the 1 key twice Check the LC...

Страница 24: ...o make a test call in Disconnect mode 1 Pick up your telephone handset and listen for a dial tone 2 Press the button on your Yap Jack Pro You will hear a dial tone 3 Using your telephone keypad dial a local number For all domestic calls within the US dial 1 area code 7 digit telephone number If you are calling from outside the US dial 011 country code city code telephone number If you need to dele...

Страница 25: ...nected to the ISP You can also check the device s connection indicator lights See Connection Indicator Lights in Chapter 3 Yap Jack Pro Calling 4 When you have finished with your call simply hang up your telephone handset Yap Jack Pro Ready displays on the LCD Once the call is completed a receipt is printed It displays the date the number called the start and end times and the total charge of the ...

Страница 26: ...Yap Jack Pro User s Guide Chapter 2 20 ...

Страница 27: ...oice Router IP Phone 2 Port Gateway and MAX gateways In addition you can receive calls from other Net2Phone devices This chapter describes Calling experience factors Yap Jack Pro call information helpful information displayed during and or after your call What the connection indicator lights mean How to call regular telephones in Disconnect and Stay Connected modes How to call other Net2Phone devi...

Страница 28: ...ed in the ISP Redial setting Disconnect Stay Connected If your ISP access number is local and you want to make many quick calls without dialing into the ISP each time you can choose to keep the Yap Jack Pro connected to the ISP for as long as you want To stay connected you need to change the setting for Connect Options from Disconnect to Stay Connected See Chapter 4 Configuring Your Device for det...

Страница 29: ...ption DIALING ISP 1 3 Displays when the Yap Jack Pro is placing a call to the ISP the call is the first of three attempts If the display reads DIALING 2 3 it is the second of three attempts LOGGING ONTO ISP Displays when the Yap Jack Pro is connecting to the ISP and the modems have successfully connected CONTACTING PARTY Displays after the Yap Jack Pro has successfully connected to the ISP and is ...

Страница 30: ...uring that time you can place additional calls without having to reconnect to the ISP You can also access the menu and change settings Once that time has elapsed the device will disconnect and will have to reconnect to place another call CALL OVER Displays when the other party has hung up and you are still on the line CallTime Confirm The Yap Jack Pro displays the call duration while the call is i...

Страница 31: ...ion phone number the lights to the right of the LCD indicate the status of the connection attempt The following table lists the light behaviors for each of the two lights on the device and what they mean Top Bottom Blinking Attempting to connect to the ISP Slow Connected to ISP or waiting for a call Fast Error connecting to OPAL Yap Jack Pro retries automatically Steady Connected to the ISP N A Ca...

Страница 32: ...n You will hear Please hold while your call is being connected The LCD will display Dialing ISP 1 3 Then after a few seconds your Yap Jack Pro will place the call through your ISP This process will take some time depending on how long it takes to reach and connect to your ISP Once the Yap Jack Pro is connected to the ISP it will place the call to the phone number you dialed The LCD will display Co...

Страница 33: ...on After the Call in Chapter 6 Using Other Features 5 To place another call pick up your telephone handset and repeat the steps above Stay Connected Mode When you make a call in Stay Connected mode the Yap Jack Pro stays connected to your ISP after each call This is helpful if you are planning on making and or receiving multiple calls The first call is a similar experience to calling in Disconnect...

Страница 34: ...ton You will hear Please hold while your call is being connected The LCD will display Dialing ISP 1 3 Then after a few seconds your Yap Jack Pro will place the call through your ISP This process will take some time depending on how long it takes to reach and connect to your ISP Once the Yap Jack Pro is connected to the ISP it will place the call to the phone number you dialed The LCD will display ...

Страница 35: ...telephone number The Yap Jack Pro will beep twice to confirm that it is connected to the ISP and then proceeds to connect your call automatically At the end of each call another receipt prints 6 If you want to disconnect from the ISP press the Menu Exit button Calling Other Net2Phone Devices Disconnect Mode When you make a call in Disconnect mode the Yap Jack Pro disconnects from your ISP after ea...

Страница 36: ...ging onto the ISP and two more beeps when the device is connected to the ISP You can also check the device s connection indicator lights See Connection Indicator Lights in Chapter 3 Yap Jack Pro Calling To mute the call so that you won t be heard by the person on the other end of the call simply press the button Press the button again to disable the mute function 4 When you have finished with your...

Страница 37: ...d mode 1 Pick up your telephone handset and listen for a dial tone 2 Press the button on your Yap Jack Pro You will hear a dial tone 3 Using your telephone keypad dial 72 and the account number of the person you want to call If you need to delete a previously entered number you can back up and delete it by pressing the left button You will hear Please hold while your call is being connected The LC...

Страница 38: ...ay on the LCD along with the message Press Any Key The time will remain on the LCD until you press a key on the device See Displaying the Call Duration After the Call in Chapter 6 Using Other Features 5 To place another call pick up your telephone handset and dial the telephone number The Yap Jack Pro will beep twice to confirm that it is connected to the ISP and then proceeds to connect your call...

Страница 39: ...ected to your ISP in Stay Connected mode You can only receive one inbound call per Accept Call set up If the device is in Stay Connected mode it will automatically be in Accept Call mode To receive an incoming call from another Net2Phone device 1 When Yap Jack Pro Ready is displayed on the LCD press the Menu Exit button 2 Press the down button until you see Accept Call on the LCD and then select i...

Страница 40: ...Yap Jack Pro User s Guide Chapter 3 34 ...

Страница 41: ...age to charge callers Disabling Receipt Printing By default the Yap Jack Pro is set to print a receipt for each call The receipt can be printed with or without your company name at the top and displays the date of the call the number called the start and end times and the total charge for the call If you decide you don t want a receipt printed for each call you can disable the receipt printing fun...

Страница 42: ...ayed on the LCD press the Menu Exit button 2 Using the down button move to the Advanced Setup menu option and press the OK button 3 Press the OK button to select the Administration menu option 4 Using the down button move to the Receipt Setup menu option and press the OK button 5 Using the down button move to the Time Settings menu option and press the OK button 6 Using the down button move to the...

Страница 43: ...e When setting the value for this field the only characters you should enter are a dash if the hours should be deducted from the GMT a period if you need to enter a fraction such as 4 5 and a number Do not enter any letters TIP To enter a dash press the 1 key 6 times To enter a period press the 1 key 3 times 8 To save your entry press the OK button 9 Press the Menu Exit button until the LCD displa...

Страница 44: ...ion field displays 7 Press the right button to display Yes and then select it by pressing the OK button 8 Press the Menu Exit button until the LCD displays Yap Jack Pro Ready and hang up your telephone handset Adding your Company Name By default the receipt prints without a company name but you can enter a name that you would like to appear at the top of each receipt To customize the company name ...

Страница 45: ...ntil the LCD displays Yap Jack Pro Ready and hang up your telephone handset Entering your Markup Percentage The Yap Jack Pro allows you to enter the markup percentage for calls made through the device Using this percentage the device calculates the actual cost of the call plus the markup you are charging the caller for the use of the device resulting in the total cost of the call to the caller Whe...

Страница 46: ... button The Markup entry field displays 6 Pick up your telephone handset and using your telephone keypad enter the number of the markup percentage you would like to charge callers who use the device Keep in mind that the number entered in this field is a percentage not a dollar amount For example if you enter 10 as the markup percentage for ten percent and the call costs you 2 00 the total charge ...

Страница 47: ...th advanced features LCD Menu System The Yap Jack Pro LCD menu system provides an entry point to all configuration settings the ISP self test and firmware upgrades The Yap Jack Pro display supports English Spanish and French To change the language on your display see Chapter 6 Using Other Features The following sections describe each main menu item and the options available in that menu Basic Setu...

Страница 48: ...r Name o ISP Password o ISP Access Type o Custom Script Use Dial Prefix Dialing Prefix ISP Redial DNS 1 DNS 2 Connect Options Connection Time Advanced Setup This menu enables you to select feature options or initiate particular features Administration Dialing Setup o Use Masked Dial o Mask Dial Prefix Display Setup o Call Duration o Cost of Call o Currency o Custom Name Receipt Setup o Print ...

Страница 49: ...1 Doorman 2 Doorman Port Debug DNS Overwrite Accept Call This menu item will cause the Yap Jack Pro to connect to the ISP and wait for incoming calls Once connected to the ISP the Yap Jack Pro will stay connected for the amount of time specified in the Connection Time setting see Connection Time in the Basic Setup Field Name Description table in Chapter 5 Configuring Your Device You can make outgo...

Страница 50: ... the same time Upgrade This menu item enables you to obtain the latest version of the Yap Jack Pro firmware Self Test This menu item enables you to check if your ISP information has been entered correctly and that the Yap Jack Pro is able to connect to your ISP successfully The Self Test will not test the receipt printing functionality To do that you must place a test call See Placing a Test Call ...

Страница 51: ...system Yap Jack Pro Ready Enter Password field entry when Lock Menus is on Password Incorrect info OK incorrect password time out Menu 2 Advanced Setup Menu 1 Basic Setup Exit Menu 3 Accept Call Menu 4 Upgrade down up down up when Lock Menus is off OK correct password down up Menu 5 Self Test down up Menu 7 Lock Menus Menu 6 Information down up down up ...

Страница 52: ...If a sub menu appears use the down and up buttons and the OK button until you reach the desired field name If you see a before the menu text it s a sub menu When you access an entry field there is no 2 When the field name and current value is displayed enter or change the value as needed To save the new value entered Press the OK button To reset the field value Press the key on your telephone keyp...

Страница 53: ...s selected default the Yap Jack Pro will disconnect from your ISP after each call If you select Stay Connected you will be able to make and or receive multiple calls and the Yap Jack Pro will stay connected to your ISP for the time period specified in the Connection Time setting or until you disconnect manually by pressing the Menu Exit button Connection Time If you select Stay Connected as your C...

Страница 54: ... 1 Basic Setup Language field name Sub Menu ISP Config OK Sub Menu Account Config down up down up Language field selection OK Exit Exit Connect Options field name Connect Options field selection OK Exit down up OK Connection Time field name Connection Time field entry OK Exit ...

Страница 55: ...ter your Yap Jack Pro account number PIN Enter the personal identification number associated with your account number Navigating the Account Configuration Sub Menu The following flow diagram shows how you can navigate through the Account Configuration sub menu Sub Menu AccountConfig Account Number field name PIN field name O K down up Exit Account Number field entry PIN field entry O K O K Exit Ex...

Страница 56: ...fix Specify if the Yap Jack Pro should use a prefix before dialing the ISP phone number Dialing Prefix Specify the prefix e g 9 that should be dialed before the Yap Jack Pro dials the ISP phone number ISP Redial Specify the number of times the Yap Jack Pro should try redialing in the event that the first attempt to connect to the ISP is unsuccessful The default setting is 3 and you can choose from...

Страница 57: ...Config Sub sub menu Primary ISP Sub Sub Menu Backup ISP O K down up Exit Dialing Prefix field name ISP Redial field name Dialing Prefix field entry O K O K Exit down up down up ISP Redial field selection DNS 1 field name DNS 2 field name down up down up Use Dial Prefix field name Use Dial Prefix field selection down up O K Exit Exit DNS 1 field entry DNS 2 field entry O K O K Exit Exit ...

Страница 58: ...SP Password Enter the password for your primary ISP account if necessary ISP Access Type This field identifies the standard type of ISP you are using The default setting is 1 which is the setting for most ISPs If you re not sure please check with your ISP and select the appropriate number if 1 is not correct If your ISP s type is 99 then you must call technical support to help you enter a Custom S...

Страница 59: ...me ISP User Name field name O K down up ISP Phone Num field entry ISP User Name field entry O K O K Exit Exit Exit ISP Password field name ISP Password field entry O K Exit ISP Access Type field name ISP Access Type field selection Exit O K Custom Script field name Custom Script field entry O K Exit down up down up down up ...

Страница 60: ...essary ISP Password Enter the password for your backup ISP account if necessary ISP Access Type This field identifies the standard type of ISP you are using The default setting is 1 which is the setting for most ISPs If you re not sure please check with your ISP and select the appropriate number if 1 is not correct If your ISP s type is 99 then you must call technical support to help you enter a C...

Страница 61: ... name ISP User Name field name O K down up down up ISP Phone Num field entry ISP User Name field entry O K O K Exit Exit down up Exit ISP Password field name ISP Password field entry O K Exit ISP Access Type field name ISP Access Type field selection Exit O K Custom Script field name Custom Script field entry O K Exit ...

Страница 62: ...nces set receipt printing options and change your password Device Setup sub menu Enter connection options call waiting options modem country dialing mode voice headers and frames per packet Contact Information sub menu Enter your email address phone number and if you would like to allow messages System sub menu Enter device information such as the DSMAP Beta Map doorman information debug setting a...

Страница 63: ...ack Pro User s Guide Chapter 5 57 Navigating the Advanced Setup Menu Menu 2 Advanced Setup Sub Menu Contact Info Sub Menu Device Setup Sub Menu Administration Sub Menu System O K down up Exit down up down up ...

Страница 64: ...gure the following Yap Jack Pro options Field Name Description Dialing Setup sub menu Enter or select dialing parameters Display Setup sub menu Enter or select display options Receipt Setup sub menu Set receipt options Change Password Modify the login password associated with the Lock Menus feature ...

Страница 65: ...ter 5 59 Navigating the Administration Sub Menu Change Password field name OK Dialing Setup sub sub menu Display Setup sub sub menu Exit down up Enter Password field entry Sub Menu Admin OK down up Receipt Setup sub sub menu down up ...

Страница 66: ...u will not need to dial the US prefix of 011 Mask Dial Prefix Enter the international dialing prefix for the country you are in so that when you make an outgoing international call you will not need to dial the US prefix of 011 NAVIGATING THE DIALING SETUP SUB SUB MENU Use Masked Dial field name Mask Dial Prefix field name Exit down up O K Use Masked Dial field entry O K Mask Dial Prefix field ent...

Страница 67: ...n displayed until you press a key on the device When the value is set to No the default the call duration will display only while the call is in progress Cost of Call Specify whether or not you would like the cost of the call to be displayed while the call is in progress Options are Display default and Do Not Display Custom Name Enter text that you would like displayed on the LCD in place of Yap J...

Страница 68: ...PLAY SETUP SUB SUB MENU CallTime Confirm field name Sub Sub Menu Display Setup Cost of Call field name OK Exit down up OK CallTime Confirm field selection OK Cost of Call field selection Exit Exit Custom Name field name OK Custom Name field entry Exit down up ...

Страница 69: ...Pro to print a receipt at the conclusion of each call Default Yes Company Enter the company name that you would like to appear on the printed receipt Default null Markup Enter the percentage of the markup being charged to callers using the Yap Jack Pro Default null Time Settings Access settings for time servers time zone and Daylight Savings Time ...

Страница 70: ...THE RECEIPT SETUP SUB SUB MENU Print field name Sub Sub Menu Receipt Setup Company field name OK Exit down up OK Print field selection OK Company field entry Exit Exit Markup field name OK Markup field entry Exit down up Time Settings sub sub sub menu ...

Страница 71: ...ect Time Zone Enter the number hours from which your time zone deviates from the GMT For example if you re in New York you would enter 5 indicating that Eastern Standard Time is 5 hours less than GMT The Yap Jack Pro obtains the time from the time server and calculates the difference using the value in the Time Zone field resulting in the correct local time The local time is then printed on the re...

Страница 72: ...NG THE TIME SETTINGS SUB SUB SUB MENU Time Settings sub sub sub menu Time Servers field name Time Zone field name DST field name Time Servers field entry DST field selection Time Zone field entry down up down up down up OK OK OK Exit Exit Exit Exit ...

Страница 73: ...ed from your ISP If you re not sure whether you need this code or not check with your local telephone company C W Block Code If you have selected the In Use setting for Call Waiting then you must enter the Call Waiting Block code in this field This code will turn off the feature while you re placing calls using the device You must provide this code or your Yap Jack Pro call will be dropped when an...

Страница 74: ... switch between N2P and RTP default voice headers depending on Net2Phone network routing This value should only be modified if directed to by a Net2Phone reseller or Net2Phone support Frames per Packet If users encounter poor call quality because of bandwidth issues the FPP setting can be changed to 1 2 or 3 The default setting is 2 1 can be used when the connection is good 3 when the connection i...

Страница 75: ...all Waiting field selection O K Exit down up C W Block Code field name C W Block Code field entry O K Exit down up O K Modem Country field name Modem Country field entry O K Exit Dialing Mode field name Dialing Mode field selection Exit Voice Headers field name Frames Per Pkt field name O K Voice Headers field selection Exit O K Frames Per Pkt field selection Exit down up down up down up down up ...

Страница 76: ... use to send upgrade notifications or pertinent information regarding the device or service highly recommended Your Phone If you want technical support to keep your telephone number on record for future technical support communications you can enter a contact telephone number in this field Allow Messages Select if you want to allow text messages to be sent to you by technical support Enable or if ...

Страница 77: ... field selection Exit O K down up System Sub Menu The System sub menu contains important communication settings for the Yap Jack Pro You should not enter or change any information in these fields unless instructed to do so by technical support Modem Country Codes To set up your device with the appropriate modem settings enter the country code for your country from the list below The default is Uni...

Страница 78: ...nds 31 Canada 1 New Zealand 64 China 86 Norway 47 Czech Republic 420 Philippines 63 Denmark 45 Poland 48 Finland 358 Portugal 351 France 33 Russia 7 Germany 49 Singapore 65 Greece 30 Slovak Republic 421 Hong Kong 852 Spain 34 Hungary 36 Sweden 46 India 91 Switzerland 41 Ireland 353 Taiwan 886 Israel 972 United Kingdom 44 Italy 39 United States 1 Japan 81 ...

Страница 79: ...custom name for the device Display the call duration Display the cost of the call Set a dialing prefix Use masked dialing Change the voice headers setting Change the frames per packet setting Get product information Upgrade the firmware Reset your settings to factory default Lock the Menus This feature enables you to lock and unlock LCD menu access and set up a login password To lock the menus 1 W...

Страница 80: ...play reads Enter Password Password Saved Once the password is set and you press the Menu Exit button you will be prompted for the password Just pick up the telephone handset and enter the password using the telephone keypad Then press the OK button The menu will then display on the LCD To change the password simply go to the Advanced Setup menu select Administration and then Change Password The de...

Страница 81: ...eeded by your primary and or backup ISP ISP password only if needed by your primary and or backup ISP Yap Jack Pro account number Yap Jack Pro PIN Changing the Display Language The Yap Jack Pro display supports the following languages English Spanish and French More languages will be supported in the future The default language is English To change the language of the display 1 When Yap Jack Pro R...

Страница 82: ... pressing the OK button 5 Using the down button move to the Custom Name menu option The Custom Name entry field displays 6 Pick up your telephone handset and using your telephone keypad enter the password you would like to set To find out how to enter letters and symbols in your Yap Jack Pro use the telephone keypad map located in Chapter 7 Entering Information 8 To save your entry press the OK bu...

Страница 83: ...e Menu Exit button until the LCD displays Yap Jack Pro Ready Displaying the Cost of the Call The Yap Jack Pro lets you choose whether or not you would like the LCD to display the cost of the call while the call is in progress To display the cost of the call 1 When Yap Jack Pro Ready is displayed on the LCD press the Menu Exit button 2 Using the down button move to the Advanced Setup menu option an...

Страница 84: ...of a dialing prefix 1 When Yap Jack Pro Ready is displayed on the LCD press the Menu Exit button 2 Select the Basic Setup menu option by pressing the OK button 3 Using the down button move to the ISP Config menu option and press the OK button 4 Using the down button move to the Use Dial Prefix menu option and press the OK button The Use Dial Prefix entry field displays 5 Use the up button to selec...

Страница 85: ...al by pressing the OK button The Use Masked Dial entry field displays 4 Press the up button to display In Use and then select it by pressing the OK button 5 Press the down button to select Mask Dial Prefix and then press OK The Mask Dial Prefix entry field displays 6 Pick up your telephone handset and using the telephone keypad enter the Dial Prefix for your country and press the OK button For exa...

Страница 86: ...reseller or Net2Phone support To change the voice headers setting 1 When Yap Jack Pro Ready is displayed on the LCD press the Menu Exit button 2 Using the down button move to the Advanced Setup menu option and press the OK button 3 Using the down button move to the Device Setup menu option and press the OK button 4 Using the down button move to the Voice Headers menu option and press the OK button...

Страница 87: ...e options 1 2 or 3 6 To save your entry press the OK button Getting Product Information The Information feature provides the following information Firmware version number Hardware serial number This information is especially helpful when troubleshooting product problems To view the firmware version 1 When Yap Jack Pro Ready is displayed on the LCD press the Menu Exit button 2 Using the down button...

Страница 88: ...n button move to the Upgrade menu option and then select it by pressing the OK button The LCD displays the message Perform Upgrade 3 Press the down button to select Yes and then press the OK button The device restarts and connects to the Yap Jack Pro Upgrade Server Do not press any buttons or unplug the device while it is connected to the upgrade server or your device may fail A series of messages...

Страница 89: ...tings e g account number and PIN To reset all settings to factory default 1 Unplug the power cord from the device 2 Press the Menu Exit and OK buttons simultaneously for 5 seconds 3 Plug the power cord back in 4 Follow the instructions on the LCD All settings are reset to factory default and Yap Jack Pro Ready displays ...

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Страница 91: ...one address book To use the telephone keypad 1 Pick up your telephone handset or turn on your telephone 2 Press the appropriate keys the appropriate number of times to enter the numbers letters or characters depending on the entry field For example To enter the sign press the 1 key twice To enter G press the 4 key five times The characters that you enter display on the Yap Jack Pro LCD screen Reme...

Страница 92: ...wice To enter a capital G press the 4 key five times Press the key from the left column the appropriate number of times on the top row to enter the character number or letter on the map below 1 2 3 4 5 6 7 8 9 10 1 _ 11 12 13 14 15 16 17 18 19 20 space 21 22 23 24 25 26 27 28 29 30 31 32 1 2 2 a b c A B C 3 3 d e f D E F 4 4 g h i G H I 5 5 j k l J K L 6 6 m n o M N O 7 7 p q r s P Q R S 8 8 t u v...

Страница 93: ... to delete the contents of a field i e all of the characters in a field press the right arrow button on your Yap Jack Pro to scroll all the way to the end of the entry and then press the key on your keypad to delete each character Reset or Menu Exit To reset a field to its original state press the key on your telephone keypad or press the Menu Exit button on your Yap Jack Pro Scrolling To scroll w...

Страница 94: ...Yap Jack Pro User s Guide Chapter 7 88 ...

Страница 95: ...ry Then go to Dialing Prefix and press the OK button Using your telephone keypad enter 9 the comma inserts a pause before dialing the ISP s phone number Press the OK button to save your entry Q How can I disable call waiting A To disable call waiting enter the Advanced Setup menu and go to Device Setup then Call Waiting Select In Use and press the OK button to save your entry Now scroll down to C ...

Страница 96: ...one jack that you would a regular phone Q I m having problems entering my user name and password with the alphanumeric key codes What can I do A Please use your handy alphanumeric keyboard map found in Chapter 7 Entering Information or in the Quick Start Guide Q My ISP requires me to enter the symbol and the domain name when I log on Does the Yap Jack Pro accommodate this symbol A Yes it does When...

Страница 97: ...ion in Chapter 6 Using Other Features Q When I try to place a call by picking up the handset and pressing the button nothing happens Why A Check the LCD to make sure that you are not currently in the menu system If you made a change to one of the settings via the menu but did not exit the menus to return to the Yap Jack Pro Ready message the device will not place a call Press the Menu Exit button ...

Страница 98: ... to use a Yap Jack Pro A No the Yap Jack Pro works through a standard telephone line by dialing into an ISP No need for a computer Q If the Yap Jack Pro does not work through a computer then how do I set it up A The Yap Jack Pro is configured using a telephone keypad attached to the device and the LCD screen See Chapter 5 Configuring Your Device for more information Q What equipment do I need to u...

Страница 99: ...ls without disconnecting the Yap Jack Pro A Yes the Yap Jack Pro only functions when you press the button on the top of the box Otherwise you can use the attached phone as you normally do Q Will there ever be any updates to the Yap Jack Pro A Sometimes the internal software firmware that runs the Yap Jack Pro is upgraded You can upgrade easily via the Upgrade function in the main menu Q Does the Y...

Страница 100: ... a password is being set the display will read Password Not Set Press Any Key Press a key and the Yap Jack Plus will prompt you to enter a password using your telephone keypad Press the OK button to save the password Once the password is set and you press the Menu Exit button you will be prompted for the password Enter the password using the telephone keypad and press the OK button to display the ...

Страница 101: ...Linux operating system G 723 1 VAD CNG bandwidth saving algorithm DTMF Tone Detection and Generation standard for touch tone compatibility Electrical Power adaptor 120 or 220 VAC 24 VDC 250 mA Power consumption 9W max Environmental Operating Temp 0 to 40 C Humidity 10 to 90 non condensing Network Interface RJ 11 telephone jack Standards Compliance FCC Class B part 15 and part 68 Dimensions 5 625 x...

Страница 102: ...Yap Jack Pro User s Guide Chapter 9 96 ...

Страница 103: ...cted to a compatible modular jack that is also compliant See installation instructions for details The REN is used to determine the number of devices that may be connected to a telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of RENs should not exceed five 5 0 To be certain of the number of dev...

Страница 104: ...anty information please contact Net2phone Inc located at 520 Broad Street Newark NJ phone number 973 438 3111 If the equipment is causing harm to the telephone network the telephone company may request that you disconnect the equipment until the problem is resolved There are no user serviceable parts in this equipment Connection to party line service is subject to state tariffs Contact the state p...

Страница 105: ...e is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the...

Страница 106: ...Yap Jack Pro User s Guide Chapter 11 100 ...

Страница 107: ...e connection Wait 15 minutes then redial Failed Press Any Key The device has tried dialing the primary and backup ISP numbers three times each and has not been able to connect Check the cables to make sure the device is properly connected Check to make sure your phone line is functioning Check the ISP numbers you entered into the primary and backup ISP fields Failed Connect There is an error from ...

Страница 108: ...ion e g ISP phone number user name password account number and PIN The Yap Jack Pro will prompt you for each piece of missing information and then display the relevant menu item so you can enter the information PPP Error There is a general Point to Point Protocol error Wait 15 minutes then redial If the error persists please contact your reseller and report the error ...

Страница 109: ...ing 71 93 Block Code 16 71 Disabling 16 Enable Code 71 Calling Other Net2Phone Devices 31 Receiving a Call from another N2P Device 34 Regular Telephones 26 CallTime Confirm 25 Connect Options 23 48 Connection Time 48 Contact Information Menu 74 Navigating 75 Cordless Phone 94 Country Codes 75 Custom Name 2 65 80 Custom Script 55 58 D Daylight Savings Time 38 69 Default Reset Factory Defaults 86 De...

Страница 110: ... 71 Mute 3 N Name Custom 80 P Package Contents 4 Password Change 78 Lock Menus 4 62 77 Primary Backup ISP 13 14 55 58 PBX 94 Prefix Dialing 3 51 52 82 93 Printing Receipt 2 R Receipt Company 67 Markup 67 Print 67 Printing 2 Receipt Setup Menu 67 Navigating 68 70 Recently Dialed Number 34 Requirements System and Service 4 S Self Test 45 Serial Number 45 85 Setup Yap Jack Pro 9 Standards and Protoco...

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