If You Need Help 7-3
To enroll in UltraCare, complete the warranty registration
program hotloaded on your hard drive and return the regis-
tration either by mail or fax. UltraCare coverage is free for
the first year. For coverage after the first year, you can pur-
chase UltraCare for the second and third years of your
Versa S warranty.
Without UltraCare, your Versa S is covered by NEC’s
standard limited 3-year warranty. Warranty repair service is
provided by your local authorized reseller or NEC’s factory
repair depot.
When you enroll in UltraCare, NEC sends you a package of
registration materials within 30 days. The materials include
a registration decal to attach to your system, a special toll-
free number for UltraCare customers only, and details
about using the program.
SUPPORT FROM THE NEC RESELLER
Your NEC reseller is prepared to provide technical and
service support. The reseller should have a thorough under-
standing of how your NEC product is set up and operates.
NEC resellers receive special training and are equipped to
resolve most hardware and software questions that you may
have. Nearly all resellers have trained technicians on their
staff to make most repairs in a timely manner.
Depending on your needs, the reseller can provide support
via telephone, fax, electronic bulletin board, or in person.
If you feel that the reseller made every effort to solve
the problem but was unable to do so, contact NEC directly
for support.
