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6-6 Solving Problems

Remote Technical Support

Remote Support Session allows the technician to diagnose
your system from a TSC computer. To use this utility, you
must have an optional external modem or PCMCIA modem
card connected to your system and a telephone line.

If the Remote Support Session software is required, the
technician asks you for your phone number and instructs
you to prepare your system for remote support.

Follow these steps to prepare your system for remote
support. A modem must be installed in the system and
connected to a telephone line.

1.

With the system power off, insert the NEC Hardware
Utilities diskette into the diskette drive.

2.

Turn on the system power. A menu appears.

3.

Type

2

to select “Remote Support Session.” Your screen

displays “Wait Dial-In Set” and a message indicating
that the system is waiting for the remote dial-in.

NOTE: Do not touch your keyboard while waiting for
the remote dial-in.

To cancel the remote dial-in, remove the diskette and press

Ctrl-Alt-Del

.

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Содержание VERSA S

Страница 1: ...are warranted in accordance with the terms of the Warranty Statement accompanying each product However actual performance of each such product is dependent upon factors such as system configuration customer data and operator control Since implementation by customers of each product may vary the suitability of specific product configurations and applications must be determined by the customer and i...

Страница 2: ...and other features Chapter 2 offers ideas for using your Versa S in the office at meetings and on the road Chapter 3 focuses on using options like PCMCIA cards external printers monitors and keyboards Chapter 4 introduces the Versa S System Configuration Utility SCU This software lets you change the system date and time set a password and define many other system options Chapter 5 describes how to...

Страница 3: ...ollowing ways Cautions notes and tips have the following format CAUTION Cautions indicate situations that can damage the system hardware or software NOTE Notes give particularly important information about whatever is being described TIPS Tips give helpful hints about getting the most out of your system Names of keys are printed as they appear on the key board for example Ctrl Alt or Enter Text th...

Страница 4: ...s Quick Reference Card contains brief descriptions of function keys LEDs NEC help tele phone numbers and troubleshooting tips Tuck this card inside the Versa S when you take it with you The card is designed as quick portable reference to frequently used functions The Versa Series PCMCIA Card User s Guide con tains information about optional PCMCIA cards their installation and use A Microsoft Windo...

Страница 5: ... Connecting the AC Adapter 1 10 Attaching the Diskette Drive 1 11 Disconnecting the Diskette Drive 1 12 Replacing a Battery Pack 1 12 Turning On the Versa S 1 14 Features 1 15 LCD Panel 1 16 Keyboard 1 16 Functions Keys 1 17 Typewriter Keys 1 17 SurePoint and Selection Buttons 1 18 Cursor Control Keys 1 19 Embedded Keypad 1 19 Control Keys 1 20 LED Status Bar 1 22 Controls 1 24 Online Help 1 25 Sy...

Страница 6: ...dem 2 4 Pager 2 4 Data Transfer 2 4 E Mail 2 5 Unwinding with the Versa S 2 5 In Meetings 2 5 Creating Agendas and Outlines 2 5 Organizing Teams and Goals 2 6 Communicating the Essentials 2 6 VGA Connector 2 6 Wireless LAN 2 6 Giving Demos 2 6 On the Road 2 7 Creating Your Own Itinerary 2 7 Organizing on Your Trip 2 7 Communicating with Home 2 7 Modem 2 8 Pagers 2 8 Global Positioning 2 8 Unwindin...

Страница 7: ...U 4 1 SCU Access 4 2 SCU Use 4 3 SCU Menu Options 4 4 Standard 4 4 Date 4 4 Time 4 4 COM Port A 4 4 Stick Pointer SurePoint 4 5 LPT Port Address 4 5 Diskette Drive 4 5 Hard Disk 4 5 Video Display 4 6 Preferences 4 6 Quick Boot 4 6 Num Lock 4 6 Boot Speed 4 6 Typematic Rate 4 7 Typematic Delay 4 7 Boot Password 4 7 SCU Password 4 8 First Boot 4 8 VGA 4 9 Display Mode 4 9 Memory 4 9 Cache Enable 4 9...

Страница 8: ...trl 5 5 Battery Low 5 5 Alarm Resume 5 5 Cover Close Switch 5 6 Beeper On Off 5 6 System 5 6 CPU Idle 5 6 Global Standby 5 7 Auto Suspend 5 7 Video Monitoring 5 8 Device 5 8 Video 5 8 Hard Disk 5 9 Defaults 5 9 Exit 5 9 APM Program 5 10 Extending Battery Life 5 11 6 Solving Problems Problem Checklist 6 1 Start Up Problems 6 3 If You Need Assistance 6 5 Direct Technical Support 6 5 Remote Technical...

Страница 9: ... NEC Technical Support 7 7 NEC Customer Service Response Center 7 7 Mail In Service 7 7 Maintenance Contracts 7 8 A Specifications B Other Utilities APM B 1 Features B 1 Hardware B 2 System B 3 Device Status B 3 NEC Communications Assistant B 6 Glossary Index List of Tables Troubleshooting 6 2 POST Error Messages 6 4 Status of Devices in Auto Suspend Mode B 4 Status of Devices in Power Saving Mode...

Страница 10: ... pointer replaces the traditional mouse and is part of the keyboard Two easy to reach buttons replace the mouse selection buttons The keyboard itself is positioned towards the back of the system base This ergonomic design gives you a palm rest for comfort It also makes the Versa S easy to use when you re in a tight spot like a narrow airplane seat This chapter describes the basic features connecto...

Страница 11: ...anything is missing contact your dealer Carton contents When you first unpack your Versa S follow the instruc tions on the quick setup sheet They ll help you get your notebook computer up and running quickly After setting up your system the first time use the instructions found in this chapter Software Diskettes Documentation AC Adapter Power Cable Versa S Drive Diskette ...

Страница 12: ...own and described next You can see these ports buttons and features without opening the LCD panel Some of the ports on the back of the system are behind a protective cover Use your fingernail to press down the port cover latch and swing the cover open Opening the port cover Port Cover Latch ...

Страница 13: ... external keyboard or mouse to the system Parallel port Provides a place to connect an external device like a printer Diskette Drive port Gives you a quick and easy connec tion for using the external diskette drive Monitor port Allows you to attach a super VGA exter nal monitor for use with your system Serial port Lets you attach a serial device like a serial printer to your Versa S Power Port Por...

Страница 14: ...s up and fails to respond to keystrokes Power button Lets you power on and power off your Versa S Simply push in the button PCMCIA slots Allows you to add optional PCMCIA cards to enhance your system The protective cover keeps dust and foreign objects from getting into the unit LCD latch Locks the LCD panel when the system is not in use Also releases the LCD panel to let you use the system Reset B...

Страница 15: ... turn the system upside down Bottom view Retractable legs let you adjust the angle at which the system sits on a flat surface Battery Release latch secures and releases the battery pack Battery pack provides battery power for running the Versa S Retractable Legs Release Latch Battery Battery Pack ...

Страница 16: ...lights when you connect the AC power cable to the adapter and a wall outlet The LED lights even if the adapter is not attached to the Versa S The Power Connector plugs into the power port on the Versa S The AC power cable port not shown lets you attach the AC power cable to the adapter AC Power Cable Port not shown AC Power LED Connector Power ...

Страница 17: ...ette drive cable connector plugs into a special port on the back of the system It has two locking tabs that secure the connection The diskette drive Disk Release button allows you to remove a diskette from the drive The drive busy lamps lights when the diskette drive is accessed Locking Tabs Diskette Release Button Drive Busy Lamp Cable Connector ...

Страница 18: ...n the Versa S notebook as follows 1 Locate the LCD latch on the front of the Versa S 2 Slide the latch up and raise the LCD panel 3 Adjust the panel to a comfortable viewing angle of up to 180 degrees Opening the LCD panel Closing the LCD Panel To close the LCD panel simply lower the panel over the keyboard Press down until the latch catches to secure the LCD panel Latch LCD ...

Страница 19: ... the other end to a properly grounded wall outlet The LED on the AC adapter lights once the AC power cable is connected to the adapter and a wall outlet Attaching the AC adapter NOTE When the AC adapter is attached to the Versa S and a wall outlet the Charge LED on the system lights The LED remains lit until you press the power button and power on the system To find out what the Charge LED means s...

Страница 20: ...ize the diskette drive unless the drive is attached when you start up the system 2 Open the port cover on the back of the system and locate the diskette drive port 3 Fit the drive cable connector over the port and press them together They only fit one way Once the connector clicks into place the attachment is secure Connecting the diskette drive 4 Put the diskette drive in a convenient location ne...

Страница 21: ... the two locking tabs on the drive cable connector 2 Pull the connector away from the system Locking tabs Replacing a Battery Pack Follow these instructions to replace a battery pack installed in your notebook computer 1 Close the LCD panel securely Disconnect any external options you have connected 2 Turn the Versa S upside down Locking Tabs ...

Страница 22: ...he system and slide it back Locating the release latch 4 Lift up and remove the battery pack 5 Locate the tabs on the end of the new battery pack Fit the tabs into the grooves inside the compartment Locating the tabs and grooves Battery Release Latch Battery Pack Tabs Battery Pack Grooves ...

Страница 23: ...s follows 1 Check that your power source is connected For battery power make sure a charged battery pack is installed in the Versa S See the Versa S Series Battery Guide for information about battery packs If you just unpacked your Versa S follow the instructions on the quick setup sheet It describes how to remove the insulation sheet from the battery pack compartment For AC power make sure the AC...

Страница 24: ...to Know Your Versa S 1 15 2 Locate and press the power button Power button FEATURES Versa S features include LCD Panel Keyboard LED Status Bar Controls Online Help These features are described next Power Button ...

Страница 25: ...ides a 9 5 inch display exceptional clarity and color for the most demanding graphics The monochrome LCD has a 640 x 480 resolution and supports 64 shades of gray The 9 4 inch screen uses the Dualscan Super Twisted Nematic DSTN backlit tech nology for crisp clear images NOTE NEC LCD panels meet exacting manufac turing standards Of the 921 600 elements involved in creating the display on your scree...

Страница 26: ...r mation about what the keys will do Typewriter Keys The Versa S typewriter keys also called alphanumeric keys are used almost exactly as on a typewriter Keys that behave differently do so when combined with control keys or functions keys These keys are noted in the descriptions that follow Esc F1 F2 F3 F4 F5 F6 F7 F8 F9 F10 F11 F12 Home Pg Up Pg Dn End Ctrl Fn Alt 2 3 4 5 6 7 7 8 9 8 9 0 _ 1 Tab ...

Страница 27: ...e SurePoint in that direction The cursor moves where you direct it It may take a little practice but you ll soon find SurePoint easy to use The two selection buttons below the keyboard act like a left and right mouse button on a two button mouse Once you select an option with SurePoint like an application to run press the left mouse button You can single double or tri ple click depending on the ap...

Страница 28: ...ype numbers and mathematical operands as you would on a calculator The keypad is ideal for entering long lists of numbers When you press Fn Num Lock again the keys revert to their normal function as typewriter keys Embedded keypad Esc F1 F2 F3 F4 F5 F6 F7 F8 F9 F10 F11 F12 Home Pg Up Pg Dn End Ctrl Fn Alt 2 3 4 5 6 7 7 8 9 8 9 0 _ 1 Tab Caps Lock W Q E R T Y U 4 I 5 O 6 P _ S A D F G H J 1 K 2 L 3...

Страница 29: ...e press Ctrl D means to hold down the Ctrl key and type the letter D How the key combination works depends on the applica tions you are running The Ctrl Alt S key combination is preprogrammed on your Versa S system Ctrl Alt S starts the System Configuration Utility setup program Pressing this preprogrammed combination key lets you go directly to setup menus See Chapter 4 for details about setup CA...

Страница 30: ...ops com mand execution Fn End the Num Lock key puts the system in Num Lock mode and activates the embedded key pad See Embedded Keypad for details Function and Fn key combinations provide the following system controls Fn F2 toggles between three settings LCD CRT and Both Fn F3 Versa S 33M only Toggles between normal and reverse text on the LCD screen For example if your screen shows white text on ...

Страница 31: ...trol key scrolls the entire screen instead of moving the cursor For ex ample pressing the up arrow once moves the entire screen up a line The cursor stays where it was Fn F12 acts as an interrupt key Ins lets you toggle between inserting text at the current cursor location or typing over the text This function de pends on the application currently running Usually the screen provides some indicatio...

Страница 32: ...en blinking yellow the computer is running on battery power and battery power is low Charge LED lights orange when lit continuously the battery is in the process of charging when blinking the battery has malfunctioned when off the installed battery is fully charged or no battery is installed and the AC adapter is not attached A Power Mgmt Charge Hard Disk Drive Diskette Drive Lock Caps Lock Scroll...

Страница 33: ...AUTION Avoid removing a diskette from the drive when the Diskette Drive LED is lit Doing so can damage the diskette and the drive Caps Lock LED lights green when the Caps Lock is in effect Scroll Lock LED lights green when the Scroll Lock key is active Num Lock LED lights green when Num Lock mode is in effect Controls Versa S controls let you turn power on your computer power off your computer or ...

Страница 34: ... The Versa S offers online help in case you have questions about the system Access online help as follows 1 From Windows Program Manager click on the Versa Help icon 2 Double click on the topic about which you have questions The Versa S user s guide battery guide and PCMCIA guide are available online When you take your Versa S with you there is no need to carry the manuals as well SYSTEM CARE Beca...

Страница 35: ... 100 240 volts AC Never use the AC adapter if the voltage falls outside of this range Watch for this when traveling to foreign countries Turn computer power off before attaching or removing connectors Avoid using the computer the diskette drive or the AC adapter for extended periods in direct sunlight Keep from using the system in humid or dusty environments Avoid exposing the Versa S diskette dri...

Страница 36: ... conditions Maintain a storage temperature between 4 F and 140 F 20 C and 60 C Keep the storage area free from vibration and magnetic fields Keep the system and its components away from organic solvents or corrosive gases Avoid leaving the system and its components in direct sunlight or near heat sources Routine Cleaning Clean or dust your system as follows LCD Screen Carefully wipe the LCD screen...

Страница 37: ... 28 Getting to Know Your Versa S System Case If the Versa S case gets dirty carefully wipe it with a slightly damp almost dry cloth Be extremely careful not to drip any moisture onto or into the Versa S ...

Страница 38: ...ou ordinarily do throughout your day Create Organize Communicate Unwind and demonstrate IN THE OFFICE Use your portable Versa S to save office space Attach an external monitor printer and keyboard to the Versa S and free up the area used by a large desktop system The following scenarios suggest ways to use the Versa S in your office Organizing and Managing Your Work Because your Versa S takes up l...

Страница 39: ...on Instead of writing meeting notes to transfer to the system later on take notes directly on the Versa S during meet ings Then they are done and done only once Contact Management Use the Versa S to manage your business contacts With a PIM application you can maintain an online address book If you have a modem you can use Windows or your own communications software to autodial your contacts send t...

Страница 40: ...dress your client s specific needs Some of your slides are stored in files on your system others are stored on a compact disc CD Creating Slides and Charts Use your favorite software like Excel or Harvard Graphics to create and update slides and charts in striking colors Run the spell checker to avoid embarrassing typos Put your visuals in order for presentation and save them to the hard disk Usin...

Страница 41: ...ch is lightweight and convenient slides easily into either PCMCIA slot on the side of your Versa S See Chapter 3 A number of different modems can work with your Versa S See the Versa Series PCMCIA Guide for a list of PCMCIA modems You can also connect an external modem to the COM port on the back of the Versa S Pager Using VersaPage you can page the people with whom you need immediate contact All ...

Страница 42: ...one hand during a game of online Solitaire Communicate with your friends using a modem and a cellular phone Relax with online games like Solitaire Minesweeper or Golf Browse through your favorite online service for the latest news business report or information about your special interest IN MEETINGS Today s business practices often mean long hours in meet ings Take your Versa S with you and try u...

Страница 43: ... to make effective presentations with the following accessories VGA Connector Use the VGA port to attach a large screen monitor or an overhead projector on which to make your presentations Use the Versa S to present your color slides graphs and multimedia presentations from files on the hard disk or CD Wireless LAN Use the Versa S to access files from the network Your optional PCMCIA wireless comm...

Страница 44: ...cts Speed data gathering even more through the use of bar code readers digitized cameras or scanners With the appropriate software you can even make on site sketches of layouts floor plans and traffic patterns On your way home use the Versa S to write up your expense report Organizing on Your Trip Organize your itinerary and incorporate last minute changes as needed Check flight plans using online...

Страница 45: ...ers or the home office If you have a page receiver you can also receive paging messages Global Positioning With a global positioning system GPS PCMCIA device you can identify exact locations This comes in handy when managing a fleet of cars or trucks and needing to track the locations of drivers Unwinding on the Road Wile away long travel hours or simply unwind with your Versa S Play your favorite...

Страница 46: ...p through airport security by keeping a fully charged battery pack in your system Inspectors want to see the screen display a mes sage The boot message is usually sufficient If your system contains a fully charged battery the inspection takes only a minute or so Otherwise be prepared to attach the AC adapter and power cable If you don t have these the inspection might include disassembling your sy...

Страница 47: ...ics supply stores For more information about using the modem see the guide that came with the modem Taking What You Need The following lists can help you prepare for your trip with the Versa S Look over the lists and use the suggestions that fit your situation When traveling with your Versa S system take the follow ing when appropriate Your external diskette drive and any diskettes that you might ...

Страница 48: ...onal travel Customer support phone numbers for your software Office supplies scissors tape stamps paper clips The Versa Series Quick Reference card What to Do Doing the following before you leave home can ease your travel experience Back up your Versa s hard disk Make sure you have a fully charged battery pack in stalled so you can quickly boot up for the airport secu rity check Fully charge all y...

Страница 49: ...e by an authorized NEC dealer Devices that you can connect are described in this chapter including the following PCMCIA cards External devices Parallel devices like parallel printers Serial devices like modems or serial printers Keyboard Mouse Monitor NOTE Some options described here may not be available outside of the U S Contact an authorized NEC dealer for specific information 3 ...

Страница 50: ... cards and card combinations Up to two Type I cards Up to two Type II cards One each Type I and Type II card One Type III card See the Versa Series PCMCIA User s Guide for informa tion about installing cards card types and their uses The PCMCIA slots are located on the left side of your Versa S The slots are stacked one above the other and are accessed through the same opening Slot 0 is the top sl...

Страница 51: ...cesso ries wherever telephones are sold NOTE PCMCIA modem connector adapters vary See the guide that came with your modem card for specific setup information Follow these steps to connect your system to a phone line 1 Install the PCMCIA modem card in one of the slots in your Versa S system See the PCMCIA user s guide for details about installation Installing the modem card PCMCIA Card Slot PCMCIA ...

Страница 52: ...he modular telephone cable connectors into the jack on the modem adapter 4 Proceed as follows To connect your modem directly to a wall outlet plug the other end of the phone cable into a telephone jack in the wall You may have to unplug a tele phone to do so Attaching the modem is complete Modem Adapter ...

Страница 53: ...oth your modem and a telephone you need a dual RJ11 connector Telephone line connection 5 Plug the other end of the phone cable into the single jack on a dual RJ11 connector 6 Unplug the telephone cable from the wall Plug the cable into one of the remaining jacks on the dual RJ11 connector Telephone Jack ...

Страница 54: ... might need an international tele phone adapter You can buy one at an electronics supply store For more information about the modem see the guide that came with the modem EXTERNAL DEVICES You can connect external devices like parallel and serial printers a keyboard monitor or mouse to your Versa S Before connecting an external device set it up using the instructions that come with the device Dual ...

Страница 55: ...on the back of the Versa S and locate the parallel port 2 Fit the 25 pin cable connector and the parallel port together and attach them They fit only one way 3 Secure the connection with the screws provided 4 Align and connect the 36 pin connector to the correct port on the device Lock the connector clips 5 Connect the power cable to the printer and a properly grounded wall outlet Connecting a par...

Страница 56: ... device is off 2 Open the port cover on the back of the system and locate the serial port 3 Fit the device cable connector over the serial port and attach them Secure the connection with the screws provided 4 Align and connect the 9 pin connector to the correct port on the serial device Secure the connection with the screws provided 5 Connect the power cable to the serial device and a prop erly gr...

Страница 57: ...your Versa S While an external is connected you can still use the system keyboard Follow these steps to connect an external keyboard to your system 1 Turn off the Versa S Do not leave it in Suspend or Standby mode CAUTION Make sure the Versa power is off when ever you attach or remove the keyboard Failure to do so can damage the keyboard 2 Open the cover on the back of the Versa S and locate the e...

Страница 58: ...OTE You cannot use the Fn Esc or Fn F9 key combination from the external keyboard Mouse You can connect an external mouse to your Versa S The software needed to recognize the external mouse in Windows and DOS programs is already installed in your system Connect an external mouse to your Versa S as follows 1 Turn off the Versa S Do not leave it in Suspend or Standby mode Keyboard Connector Keyboard...

Страница 59: ...ernal keyboard connector 3 Align the mouse cable connector with the port and plug in the connector Connecting the mouse 4 Turn on your system and start the SCU 5 Under the Standard menu locate the Stick Pointer option and disable it This disables SurePoint and lets you use the external mouse NOTE You cannot use SurePoint or its selection buttons when you attach an external mouse Mouse Connector Ke...

Страница 60: ... recognize or activate the external monitor See Chapter 4 for details about using this SCU setup program NOTE You can switch display modes using Fn F2 to toggle between LCD CRT and Both To attach an external monitor you need a signal cable usually provided with the monitor One end of the cable must have a 15 pin male connector for the system Follow these steps to connect an external monitor to you...

Страница 61: ...he monitor port on the Versa S Attach and secure the connection with the screws provided 5 Plug the monitor power cable into a properly grounded wall outlet 6 Turn on power to the monitor NOTE Whenever you use an external monitor with your Versa S turn on the monitor first Otherwise the notebook does not recognize the external monitor type 7 Turn on power to the Versa S VGA Port Screws Monitor Cab...

Страница 62: ...elf For example if you install optional memory or upgrade your hard disk drive a special program called the System Configuration Utility SCU tells the system about the change In turn the system lets you use the new option The System Configuration Utility also lets you check and modify how the information is set up in the computer memory You can reset the date and time change the CPU clock speed se...

Страница 63: ... information about the SCU soft ware the current date and time Standard Preferences VGA Memory PowerMgmt Defaults Exit SystemSoft SCU Copyright 1983 1994 SystemSoft Corp 06 07 1994 09 32 02 Memory Peripherals Base Memory 640KB COM Port A COM1 3F8h Extended Memory 3072KB Stick Pointer Enable Shadow Memory 128KB LPT Port Address LPT1 378h Reserved Memory 256KB Video Display VGA Display Total Memory ...

Страница 64: ... as follows 1 Use the right and left cursor arrows to highlight your menu selection 2 Press Enter 3 In the submenu use the up and down cursor arrows to highlight a suboption 4 Press Enter Suboptions give three ways to make selec tions depending on the option Some options require that you enter information as when setting the date or time Some options toggle between being enabled and disabled as wh...

Страница 65: ...e SCU SCU MENU OPTIONS Descriptions of menu bar selections and options follow Standard Use the options under Standard to view and modify the following settings Date Set the date using the format MM DD YYYY The initial setup date is 01 01 1993 Time Set the time using the format HH MM SS The initial setup time is 00 00 00 COM Port A Set the Serial Port I O Address for COM Port A The fol lowing port ...

Страница 66: ...Ch Disable Diskette Drive Set the diskette drive type for Drive A The following selec tions are available We recommend that you leave this set ting as it is 1 44 MB default setting 720 KB None Hard Disk Set the hard disk drive type for Drive C Unless you replace the disk drive installed in the Versa S we recommend that you leave this drive setting alone Otherwise see the docu mentation that comes ...

Страница 67: ...o bypass the memory test when the self test is performed at start up The default setting is disabled Num Lock Enable disable Num Lock mode at system start up The embedded keypad produces the assigned numbers rather than letters when enabled Regardless of this setting you can enable and disable Num Lock mode using the Num Lock key The default setting is disabled Boot Speed Set the initial CPU speed...

Страница 68: ...the repeat action Select from the following millisecond ms values 250 ms 500 ms default setting 750 ms 1000 ms Boot Password Set a password to prevent unauthorized system use When a boot password is set the system requires that the password be entered correctly before completing the boot cycle Enter a password as follows 1 Highlight Boot Password and press Enter 2 When prompted type a password tha...

Страница 69: ...you access to the Versa S Set an SCU password as follows 1 Highlight SCU Password and press Enter 2 When prompted type a password that is from 4 to 8 characters long and press Enter The system asks you to re enter the password 3 Re enter the password and press Enter When the password entry is verified SCU Password is enabled No one will be able to use the SCU without first entering the SCU passwor...

Страница 70: ...tures let you enable and disable cache memory as described next Cache Enable Cache memory is an area in RAM that holds some program data normally kept on the hard disk Enabling this feature can speed up some application processing However other programs may not work with this enabled Cache is enabled at the factory To disable cache memory highlight the option and press Enter Power Mgmt This menu l...

Страница 71: ...Date 01 01 1993 default setting does not change back to this once you set the date Time 00 00 00 default setting does not change after back to this once you set the time COM Port A COM1 3F8h Stick Pointer Enable enables SurePoint LPT Port Address LPT1 378h Diskette Drive 1 44 MB diskette drive Hard Disk Auto Video Display VGA display Defaults set for the Preferences menu are as follows Quick Boot ...

Страница 72: ...m message appears ESC to exit now Any other key to continue Press Esc to exit the utility Press any other key to con tinue making SCU selections If you changed any of the SCU settings the following screen message appears Do you wish to save your changes ESC to exit Enter to save and exit Any other key to continue If you press Esc the system saves no changes exits the SCU and reboots the system If ...

Страница 73: ...ough the Suspend key Fn Esc Suspend mode slows system devices like the hard disk and CPU clock or stops them and shuts off the LCD panel backlight To get the system running again press any key on the keyboard or the Suspend button Fn Esc The effect of power saving modes on system operation is minimal Once you exit a power saving mode your system is up and running in a fraction of a second You can ...

Страница 74: ...lt S to access the SCU Main menu From the menu bar highlight Power Mgmt and press Enter A screen similar to the following appears Power Management menu Controls System Device Defaults Exit SystemSoft MAXIMIZER TM for 80486 86C268 Version 0 3 2305 02 Copyright 1990 1994 SystemSoft Corp All Rights Reserved Controls System Options Power Savings Always CPU Idle Disable LCD Brightness Control Full Glob...

Страница 75: ... specifications made under the System Options menu The Devices block specifies the state of Video and Hard Disk drive settings The bottom line of the screen displays the key functions available at that screen level and what they do Power Management Setup The Power Management utility lets you set various power saving features Through it you can enable or disable Power Management set the system to g...

Страница 76: ... enabled and dis abled Press Enter to enable a highlighted option A check appears next to the enabled option Press Enter to disable enabled options The check disappears and the option is disabled Some options display a list from which to choose Use the up and down arrows to highlight your choice and press Enter To return to the previous menu press Esc Press F10 to save your changes to backup batte...

Страница 77: ...ess setting for the LCD panel Select from the following choices Full default setting when running on AC power Standard default setting when running on battery power Battery Low Enabling Battery Low lets you direct the system to enter Suspend mode when it detects low battery power Highlight the option and press Enter A check mark appears next to the option The default is Warn Only No check mark app...

Страница 78: ...either turns off just the LCD panel or puts the entire system in Suspend mode LCD On Off turns off just the LCD panel Suspend default setting puts the Versa S into Suspend mode Beeper On Off This option enables and disables the system s internal speaker The default setting is Enabled System System options lets you specify how long the system is inactive before initiating power saving features and ...

Страница 79: ...lobal Standby powers down the specified devices and slows the CPU clock speed 1 Minute Min 2 Min 4 Min 6 Min 8 Min 12 Min 16 Min Disable default setting Auto Suspend Define how long the system is inactive before automatically going into Suspend mode 1 Min 5 Min 10 Min 20 Min 30 Min 40 Min 60 Min Disable default setting ...

Страница 80: ...t in use Enable and disable video monitoring by highlighting the option and pressing Enter A check mark appears when the option is enabled The default setting is disabled Device The options under Device Setup specify how long a device is inactive before power saving is activated Video Specify how long the monitor waits for system inactivity before putting the LCD or CRT into Video Standby mode The...

Страница 81: ...agement options to their default settings At the prompt type y to select the default parameters Otherwise type n Exit Highlight Exit to exit the Power Management Utility screen Press Enter If you made changes the system displays the following message Do you wish to save your changes ESC to exit ENTER to save and exit Any other key to continue If you made no changes the system displays the follow i...

Страница 82: ...puts specified devices in Standby mode Auto Standby automatically puts the system in Suspend mode after a specified time out System components are either slowed or deactivated These include memory the VGA controller video memory and more APM works together with the settings that you specify through the Power Management utility You can disable the power management modes and change the timeout setti...

Страница 83: ...ter for details Turn off the system when you are done using it Adjust the LCD brightness and contrast to the lowest settings that are comfortable for viewing Use the Power Management setup to shorten the time outs set for powering down the system If you must leave your computer for a short time but plan to return soon put the system in Suspend mode Do so as follows Press the Suspend button Fn Esc ...

Страница 84: ...the screen is blank the instructions don t help or no error message appears use the information in this chapter to determine and fix the problem You can often solve problems that occur by yourself PROBLEM CHECKLIST First check the items in the following list If these do not help see the table that follows the list Power is on to the computer The electrical outlet to which your AC adapter is con ne...

Страница 85: ...acklight Press the Suspend button Fn Esc or any key to exit Suspend mode If running on battery power check the battery Make sure it has enough power to run the system If not attach the AC adapter and turn off the system to recharge the battery Check the brightness and contrast controls for proper adjustment Battery power does not last long Use power saving modes to conserve battery power Fully rec...

Страница 86: ...t match the configuration information stored in memory This happens when an internal option is added The system loses configuration information stored in memory If either condition exists the system displays an invalid configuration information message You must go into the SCU Check your last settings to see if they are still active or select Defaults to resolve settings problems quickly If an err...

Страница 87: ...e Auto Correct the setting Invalid configuration information run SCU Start the SCU check the system parameters set and correct them Exit and save the parameters set Connect the AC adapter to charge the internal backup battery Restart the SCU and set the correct parameters Real time clock failure Set the time and date using the SCU Exit and save to update the parameters Connect the AC adapter to ch...

Страница 88: ... problem with your computer first review the checklist and troubleshooting table in the previous section If you still have a problem call the NEC Technical Support Center TSC toll free at 1 800 632 4525 Direct technical assistance is available Monday through Friday between 8 30 a m and 8 00 p m Eastern Standard Time Your system comes with remote diagnostic software If you purchased a modem to use ...

Страница 89: ... system for remote support Follow these steps to prepare your system for remote support A modem must be installed in the system and connected to a telephone line 1 With the system power off insert the NEC Hardware Utilities diskette into the diskette drive 2 Turn on the system power A menu appears 3 Type 2 to select Remote Support Session Your screen displays Wait Dial In Set and a message indicat...

Страница 90: ...port Session has the following features The remote screen technician s screen looks like your computer s screen The technician can access data run and control applica tions on your system and print reports using the remote keyboard and mouse ...

Страница 91: ...ghout the U S and Canada NEC s own factory repair depots Automated self help technical support services NEC products carry some of the industry s leading warranties Your Versa S is backed by a 3 year limited warranty NEC warrants its products to be free from defects in material and workmanship and agrees to repair or replace any part of the products that proves defective under the warranty terms a...

Страница 92: ... of the following sources UltraCare Your reseller Directly from NEC UltraCare SUPPORT UltraCare is NEC s warranty service program for the Versa Series UltraCare eliminates the hassles involved in getting your Versa repaired if needed UltraCare offers the following benefits at no charge for the first year Coverage in the U S Canada and 26 other countries Toll free number 24 hours a day 7 days a wee...

Страница 93: ...aterials include a registration decal to attach to your system a special toll free number for UltraCare customers only and details about using the program SUPPORT FROM THE NEC RESELLER Your NEC reseller is prepared to provide technical and service support The reseller should have a thorough under standing of how your NEC product is set up and operates NEC resellers receive special training and are...

Страница 94: ...cal Support Toll free support for help in diagnosing and resolving technical hardware problems 4 NEC Customer Service Response Center An organiza tion that provides help with hardware service and repair warranty issues and customer service problems NEC FastFacts FastFacts is the NEC Technologies automated response system It provides free technical information whenever you need it 24 hours a day 7 ...

Страница 95: ...y members The CompuServe password is GO NECTECH The BBS provides the most up to date service tips drivers BIOS updates and is available 24 hours a day 7 days a week You have access to information developed by our technical support team to ensure superior operation of your NEC system What is the BBS The BBS is a remote database containing files devoted to enhancing the maintenance and functionality...

Страница 96: ... download or upload through the modem to and from a remote system If the phone you are using with your modem has call waiting disable it while using the modem The beep that signals another call can be interpreted by the system as a break signal and result in a disconnect To contact the BBS dial 508 635 4706 The first time you access the BBS you must supply your name address and telephone number to...

Страница 97: ...ur NEC product The CSRC also provides general information handles call routing and resolves any warranty issues and customer complaints Call the CSRC at 1 800 632 4525 Monday through Friday between 8 30 a m and 8 00 p m EST The NEC service and repair network includes the following 250 premier level TotalService Preferred servicers 1350 NEC Authorized Service Centers NASC Mail in to an NEC repair d...

Страница 98: ...nhanced 486DX2 50 Random Access Memory RAM Standard size 4 MB Expandable up to 12 MB total using 4 MB or 8 MB upgrade module dealer upgrade only Read Only Memory ROM 128 KB flashable includes System Power Manager and Video BIOS Cache Memory 8 KB internal Video Dynamic RAM DRAM Standard Memory 512 KB Calendar Clock Year month day hour minute second maintained by internal lithium back up battery A ...

Страница 99: ...e Drive 1 port 26 pin PCMCIA Card Slots Two slots for two Type 1 Type 2 PCMCIA cards or one Type 3 PCMCIA card Display Interface Controller VGA integrated on the system board 15 pin D Shell connector auto monitor detect for external monitors Video Modes 640 by 480 pixels 16 colors at 60 Hz LCD and CRT 640 by 480 pixels 256 colors at 60 Hz LCD and CRT 800 by 600 pixels 16 colors at 60 Hz CRT 800 by...

Страница 100: ...ted Nematic DSTN cold cathode fluorescent tube CCFT backlit color LCD 256 colors Resolution 640 x 480 Colors up to 256 supported Dot Pitch 0 3 mm Viewing Area 9 5 inch screen Keyboard Built in 80 key with standard QWERTY key layout Function keys 12 keys Control keys Ctrl Alt Shift Fn Num Lock Ins Scroll Lock Del Home End Pg Up Pg Dn Cursor Control keys 4 keys arrow keys arranged in inverted T layo...

Страница 101: ... system status Power Charge Power Mgmt Hard Disk Drive Diskette Drive Caps Lock Scroll Lock Num Lock Power AC Adapter Input Voltage 100 to 240 volts V AC 50 60 Hz 1 5 A auto sensing DC DC adapter on board Battery Pack 12 V 1400 mAH Battery life under typical operating conditions Versa S 33M approximately 2 5 hours Versa S 33D approximately 2 hours Versa S 33C Versa S 50C approximately 1 5 hours Re...

Страница 102: ... 39 mm Versa S 33C Versa S 50C 1 65 in 42 mm Diskette Drive Width 4 61 in 117 mm Depth 5 18 in 132 mm Height 75 in 19 mm AC Adapter Width 2 68 in 68 02 mm Depth 5 in 127 mm Height 1 in 25 4 mm Weight Versa S 33M approximately 3 9 lb 1 76 kg Versa S 33D approximately 4 5 lb 2 04 kg Versa S 33C and Versa S 50C approximately 4 8 lb 2 17 kg ...

Страница 103: ...perature 41 F to 95 F 5 C to 35 C Humidity 20 to 80 non condensing Vibration 5 to 150 Hz 0 25 G XYZ 3 directions Storage Temperature 4 F to xx F 20 C to 60 C Humidity 10 to 80 non condensing Vibration 5 to 150 Hz 1 G XYZ 3 directions Warranty 3 year limited ...

Страница 104: ...e same high quality service available during the warranty period See the section on UltraCare earlier in this chapter for information about NEC s industry leading warranty service program You can buy maintenance contracts through NEC s Service Telemarketing Department Call 1 800 632 4525 Pricing depends on the product and your location ...

Страница 105: ...es the settings specified in APM and initiates them after the defined timeouts If you change these settings either through DOS or Windows the new settings are initiated See your Microsoft Windows and MS DOS user documentation for details APM has the following features and settings Features APM conserves power consumed by the entire system It accomplishes this through the following features Hardwar...

Страница 106: ...dware Specific hardware power management includes the following Clock stretching APM reduces the CPU speed without adding a wait states when a 0 5 cycle wait state is needed in case of DRAM access Quiet bus APM inhibits all signals in the AT Bus except the AT bus cycle This function saves energy by reducing the number of unnecessary charges and discharges Modular clocking APM slows the CPU clock s...

Страница 107: ...tem activity is detected the CPU clock speed returns to normal NOTE System activity includes floppy disk and hard disk access keyboard activity COM port and LPT port input output Global Standby When enabled global standby puts all specified devices into Standby mode and slows the CPU clock speed to 3 125 MHz after the specified timeouts Once system activity is detected the system returns to normal...

Страница 108: ...Chip Set Suspend Main Expansion Memory Slow refresh Peripheral Controller Active 32 KHz Oscillator Active Keyboard Controller Standby VGA Controller Standby Video Memory Slow Refresh Power SW Circuit Active NOTE Suspend Resume does not work with operating systems that employ protected modes such as OS 2 and UNIX To use a protected mode operating system disable power saving ...

Страница 109: ...Suspend Mode Peripheral Controller On On Suspend Mode FDC37C665 On On Off Main Memory Normal Normal Slow Refresh ROM On On Off 80C51SL Idle Idle Suspend Mode Internal Keyboard Active Active Any Key Resume External Keyboard Active Active Off Cirrus VGA On Standby Slow Refresh LCD Display and Backlight On Off Off SurePoint On On Off PS 2 Style Mouse On On Off Diskette Drive On Standby Off Hard Disk ...

Страница 110: ...n and an indexed list of trouble areas Communica tions Assistant covers a range of telecommunications areas including telephone types file transfers faxing connections paging You can find the NEC Communications Assistant icon in the Versa Help group in Windows Use the always on top feature while you are using a communications package for faxing or file transfers This keeps the file close at hand i...

Страница 111: ...leaning 1 27 Color LCD 1 16 A 3 Communications Assistant B 6 Contacting your office 2 4 Control Keys 1 20 Controls 1 24 power button 1 24 reset button 1 25 CPU standby 5 10 Creating charts 2 3 presentations 2 3 slides 2 3 Cursor Control Keys 1 19 Customer Service Response Center CSRC 7 7 D Dimensions A 5 Direct technical support 6 5 Diskette Drive 1 8 A 4 A 5 attaching 1 11 busy lamp 1 8 disconnec...

Страница 112: ...s 1 17 L LCD panel 1 9 1 16 DSTN 1 16 initial brightness setting 5 5 TFT 1 16 LCD panel closing 1 9 LED Status Bar 1 23 1 24 A 4 Caps Lock 1 23 1 24 Charge 1 23 Diskette drive 1 23 1 24 A 4 Hard disk drive 1 23 1 24 Num Lock 1 23 1 24 Power 1 23 Power Mgmt 1 23 1 24 Scroll Lock 1 23 1 24 M Mail in service 7 7 Maintenance contracts 7 8 Modem card connection 3 3 Modem use 2 4 Monitors 3 12 Monochrom...

Страница 113: ... what is it 5 1 Power Management LED 1 23 1 24 Power On Self Test POST 6 1 error messages 6 4 Power sources 1 14 Power specifications A 4 Precautions 1 26 Problems checklist 6 1 start up 6 3 R Random Access Memory RAM A 1 Read Only Memory ROM A 1 Remote technical support 6 6 Repair NEC Customer Service Response Center 7 4 NEC technical support 7 7 Reset Button 1 25 S Screen is blank 6 1 Scroll Loc...

Страница 114: ...System care 1 25 System Configuration Utility SCU 4 1 System processor A 1 System Setup 1 9 T Taking care of the Versa S 1 25 Technical support 7 7 TFT Panel 1 16 Time management 2 2 Time setting 4 4 Troubleshooting 6 2 Turning on the Versa S 1 14 Typematic delay 4 7 Typematic rate 4 7 Typewriter keys 1 17 U UltraCare how to enroll 7 3 support 7 2 where 7 1 7 2 Using the BBS 7 6 Using the Versa S ...

Страница 115: ...Index 5 W Warranty information 7 1 A 6 FastFacts 7 4 reseller support 7 3 technical support 7 4 what is covered 7 1 7 2 where 7 1 Warranty service UltraCare 7 2 ...

Страница 116: ... 0 and 640 kilobytes available to the user for operating system and application programs BIOS Basic Input Output System A collection of primitive com puter routines usually burnt into ROM that controls the real time clock keyboard disk drives video display and other peripheral devices bit Binary digit The smallest unit of computer data bits per second bps A unit of transmission Also called baud ra...

Страница 117: ...the Versa CMOS is backed up by an internal lithium battery that preserves clock calendar data and system configuration parameters stored in CMOS cold boot Process of starting up the computer by turning on the power If power is already on the process means to turn off the computer and turn it on again A cold boot reinitializes all devices crt Cathode Ray Tube A type of display screen used in desk t...

Страница 118: ...nterface that offers more colors or higher resolu tion than VGA extended RAM The area of RAM above the first megabyte of memory in the system available for enhancing system performance F function key The set of keys on the keyboard usually F1 through F12 that let you get help and error message information or quickly select frequently used commands H hard disk A rigid magnetic storage device that p...

Страница 119: ...e that has controller electronics built into the drive and delivers high throughput interface A connection that enables two devices to communicate interrupt A special control signal from an I O device that diverts the attention of the microprocessor from the program to a special address K kilobyte KB 1024 bytes L LAN Local Area Network LCD Liquid Crystal Display An LCD consists of a thin sand wich...

Страница 120: ... Usually contained on a single chip that includes an arithmetic logic unit control logic and control memory unit mode A method of operation for example the Versa operates in either normal or power saving modes modem MOdulator DEModulator A device that links computers over a telephone line N nonvolatile memory Storage media that retains its data when system power is turned off Nonvolatile memory in...

Страница 121: ...parallel interface Interface that communicates eight bits at a time parallel printer A printer with a parallel interface parameter A characteristic of a device or system password A string of characters that the user must enter before the system allows access or system privileges PCMCIA A credit card sized peripheral interface standard for port able devices Types of PCMCIA cards currently offered b...

Страница 122: ...ial symbol indicating the beginning of an input line Also a message that appears on the screen indicating that the user must take a certain action R RAM Random Access Memory A storage device into which data is entered and from which data is retrieved in a nonsequen tial manner read To extract data from a storage device such as a diskette ROM Read Only Memory Memory in which stored data cannot be m...

Страница 123: ... to a computer screen image serial interface An interface that communicates information one bit at a time serial printer A printer with a serial interface software Programs that run on a computer such as operating sys tems word processors and spreadsheets system board The main printed circuit board inside the system unit into which other boards and major chip components such as the system micropro...

Страница 124: ...ower is turned off Standard memory and memory that you add to the Versa are volatile memory See nonvolatile memory W warm boot Process of resetting the computer without turning off the power through keyboard input pressing Ctrl Alt and Del keys simultaneously or the reset button The system returns to an initial or arbitrarily selected condition write To record or store information to a storage dev...

Страница 125: ...ons However there is no guarantee that interference will not occur in a particular in stallation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separ...

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