Solving Problems 7-9
NECCSD Customer Service Center:
(800)
632-4525
For assistance in resolving problems that arise while using your NEC Versa
notebook computer.
Fax:
(508) 635-4100
Spare parts ordering, warranty claims, repair services, and service authori-
zations.
NEC FaxFlash Service (U.S. and Canada):
(888) 329-0088
International:
(508) 635-6090
Automated fax service that offers product brochures, installation proce-
dures, quick reference guides, promotional forms, troubleshooting informa-
tion, and more.
NECCSD Bulletin Board:
(508) 635-4706
Remote database system containing files that are dedicated to enhancing the
functions of NEC products. It also gives general public access to drivers for
NEC products to be used with various software applications.
Internet Address:
Worldwide Web Address:
www.neccsd.com
CompuServe Keyword:
"GO NECTECH"
America Online Keyword:
NEC
NEC is a member of TSANet (Technical Support Alliance Network).
NEC WARRANTY/NON-WARRANTY REPAIR SERVICE
Before you call for repair service, see the previous sections in this chapter to
determine if you can solve the problem yourself, within your company, or
through your NEC authorized dealer.
Direct assistance is available 24 hours a day, 7 days a week. Call the Tech-
nical Support Center (TSC) at (800) 632-4525 for the following support:
Preinstalled software — toll-free phone support for 90 days from your
first phone call.