3-1
Section 3
Troubleshooting the Service Processor
This section provides information on how to troubleshoot problems with your Service
Processor.
3.1. Possible Problem Symptoms for the Service
Processor
If your Service Processor displays one of the following problems, you can try to
troubleshoot the problem. Or, you can contact your service representative for resolving
problems.
Symptom
Refer to
Unable to remotely access the partition remote
console interface.
3-1 Loss of Communication With
Partition Remote console interface
The partition summary page of the remote
console interface reports an unknown state for
one or more cells.
3.3 Cell Is Not Responding
The EXPRESSSCOPE® Monitor interface on the
cell displays a truncated and sparse menu.
3.3 Cell Is Not Responding
The EXPRESSSCOPE® Monitor interface on the
cell displays an error message (enclosed in
quotation marks).
3.4 Error Messages Displayed on
EXPRESSSCOPE® Monitor LCD
3.2. Loss of Communication With Partition Remote
console interface
Perform the following troubleshooting steps if you are no longer able to remotely access
the remote console interface for your partition.
3.2.1.
Pinging the Service Processor
From a command prompt on your workstation, enter the following command
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