Nautel V10, Руководство пользователя по установке и эксплуатации

Страница: 4 / 141

V10/V7.5/V5/V3.5 Installation and Operation Manual
Jul.05.07
Factory Support
TECHNICAL ASSISTANCE
Nautel's field service department provides telephone technical assistance on a 24 hour, seven days a week basis. Requests by other
media (facsimile or e-mail) will be responded to the next working day if received after Nautel's normal working hours. Contact the
appropriate field service centre from the following:
U.S.A. customers use:
Nautel Incorporated T. +1.207.947.8200 (24 hours) or 877 6 nautel (628835)
201 Target Industrial Circle F. +1.207.947.3693
Bangor, Maine 04401
All other customers use:
Nautel Limited T. +1.902.823.3900 (24 hours) or 877 6 nautel (628835)
10089 Peggy’s Cove Road, F. +1.902.823.3183
Hackett’s Cove, NS, Canada E-Mail support@nautel.com
B3Z 3J4 Web www.nautel.com
MODULE REPAIR SERVICE
During the transmitter’s warranty period, repair of modules is performed at no charge to the customer. Once the
warranty period has expired, module repairs will be invoiced based on material and labour costs.
MODULE EXCHANGE SERVICE (North American Customers Only)
North American customers can take advantage of Nautel’s module exchange service. This service gives customers
a fast and efficient solution in the event of a hardware problem. When a customer’s transmitter experiences a failure,
Nautel can send out a factory rebuilt module to replace the faulty module. Nautel’s two locations, Canada and the
United States, provide quick turn around times, keeping our customers on the air.
During the transmitter’s warranty period, exchange of modules is performed at no charge to the customer. Once the
warranty has expired, the cost of a module exchange is only 40% of the list price for the module, provided the faulty
module is returned to Nautel within 30 days and can be rebuilt; should the module not be returned an additional
invoice for 40% of the list price will be issued.
MODULE RETURN INSTRUCTIONS
All equipment being returned to Nautel for repair or replacement should be marked with a Nautel provided RMA
number and addressed to the appropriate Nautel facility.
Complete and accurate information regarding the equipment will expedite shipment of replacement(s). Refer to the
name plate on the transmitter and the appropriate module assembly and include with the shipment:
•
Transmitter model number
•
Transmitter serial number
•
Module name
•
Module serial number
•
Return shipping address
RETURN FACILITIES
U.S.A. customers: RMA #
Nautel Inc. Telephone: (207) 947-8200 x 109
201 Target Industrial Circle Fax: (207) 947-3693
Bangor, Maine 04401 USA
Canadian. customers:
RMA #
Nautel Limited. Telephone: (902) 823-3900 x 100
Attention: Field Return Fax: (902) 823-3183
10089 Peggy’s Cove Road
Hackett's Cove, NS B3Z 3J4 Canada