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Chapter 9 - Service, Warranty, and Tech Support
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MTPSR1-202ST
About the Multi-Tech BBS
Multi-Tech Systems maintains a Bulletin Board Service (BBS) for its customers. The information
available via the BBS includes: new product information, product upgrade data, problem solving tips,
and a message service for you to leave questions for which you would like additional information. The
phone number for the Multi-Tech BBS is (612) 785-3702 or (800) 392-2432 (U.S.A. and Canada).
The BBS can be accessed by any asynchronous modem operating at speeds of 33,600 -1200 bps
with a setting of word length of 8 bits, 1 stop bit, and no parity.
Logging on to the Multi-Tech BBS
To log on to the Multi-Tech BBS, perform the following steps.
1. Set your communications program to 8-N-1.
2. Dial our BBS at (800) 392-2432 (USA and Canada) or (612) 785-3702 (international and local).
3. At the prompts, type your first name, last name, and password; then press RETURN. If you are a
first time caller, the BBS will ask if your name is spelled correctly. If you answer yes, a
questionnaire will appear. You must complete the questionnaire to use the BBS on your first call.
4. Press RETURN until the Main Menu appears. From the Main Menu you have access to three
main areas: the Files Menu, the Message Menu, and Bulletins. For help on menu commands,
type ?.
Downloading a File
If you know the file name
1. From the Main Menu, type F to access the Files Menu, then type D.
2. Enter the name of the file you wish to download from the BBS.
3. If a password is required, enter the password.
4. Answer Y or N to the automatic logoff question.
5. Select a file transfer protocol by typing the indicated letter, such as Z for Zmodem (the
recommended protocol).
6. If you select Zmodem, the transfer will begin automatically. If you select another protocol, you
may have to initiate the transfer yourself. (In most datacomm programs, the PAGE DOWN key
initiates the download.)
If you don’t know the file name
1. From the Main Menu, type F to access the Files Menu. For a list of file areas, type L twice. (If you
do not type the second L, you will list all of the files on the BBS.)
2. Mark the file areas you would like to examine by typing each file area’s list number and a
RETURN.
3. Enter L to list all the files in the selected file areas. Enter C to go forward in the file list and P to
go back.
4. Mark one or more files for download by entering M, the list numbers of the files, and a RETURN.
5. Enter D. You will see a list of the files you have marked. Enter E if you would like to edit the list;
otherwise enter D again to start the download process.