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Chapter 9 - Service, Warranty, and Tech Support

89

MTPSR1-202ST

Tech Support

Multi-Tech has an excellent staff of technical support personnel available to help you get the most out
of your Multi-Tech product. If you have any questions about the operation of this unit, call 1-800-972-
2439. Please fill out the ProxyServer information (below), and have it available when you call. If your
ProxyServer requires service, the tech support specialist will guide you on how to send in your
ProxyServer (refer to the next section).

Recording ProxyServer Information

Please fill in the following information on your Multi-Tech ProxyServer. This will help tech support in
answering your questions. (The same information is requested on the Warranty Registration Card.)

Model No.: _________________________
Serial No.: _________________________
Software Version: ____________________

The model and serial numbers are on the bottom of your ProxyServer.

Please note the type of external link device that is connected to your ProxyServer before calling tech
support. Also, note the status of your ProxyServer including LED indicators, screen messages,
diagnostic test results, problems with a specific application, etc. Use the space below to note the
ProxyServer status:

________________________________________________________________________________________________________

________________________________________________________________________________________________________

________________________________________________________________________________________________________

________________________________________________________________________________________________________

______________________________________________________________________________________________________________

______________________________________________________________________________________________________

______________________________________________________________________________________________________________

______________________________________________________________________________________________________

Содержание ProxyServer MTPSR1-202ST

Страница 1: ...ISDN ProxyServer Model MTPSR1 202ST User Guide ...

Страница 2: ... to notify any person or organization of such revisions or changes Record of Revisions Revision Description A Manual released All pages at revision A 10 22 99 Patents This Product is covered by one or more of the following U S Patent Numbers 5 301 274 5 309 562 5 355 365 5 355 653 5 452 289 5 453 986 Other Patents Pending TRADEMARK The Multi Tech logo and ProxyServer are registered trademarks or t...

Страница 3: ... Chapter 3 Software Loading and Configuration Introduction 16 Before You Start Loading your Software 16 Network Configuration 16 Call Control Parameters 17 Data Control 17 Loading your Software 18 IP Wizard Setup 21 Setting Up Your Remote User Database 24 Chapter 4 ProxyServer Software Introduction 28 Before You Begin 28 Proxy Setup 29 Changing IP Parameters 30 Changing WAN Port Parameters 33 Inte...

Страница 4: ...er Management Telnet ProxyServer Configuration 82 WEB Management 85 Chapter 9 Service Warranty and Tech Support Introduction 88 Limited Warranty 88 On line Warranty Registration 88 Tech Support 89 Recording ProxyServer Information 89 Service 90 About the Multi Tech BBS 91 Logging on to the Multi Tech BBS 91 Downloading a File 91 Reading a Message 92 Leaving a Message 92 Bulletins 92 About the Inte...

Страница 5: ...Chapter 1 Introduction and Description ...

Страница 6: ...FTP and mail servers access from the Internet dials on demand for link establishment as Internet services are requested and handles HTTP FTP POP3 DNS NNTP TFTP IRC SMTP Gopher Finger rlogin and Citrix requests System management is provided through the command port using bundled Windows software which provides easy to use configuration menus Figure 1 ISDN ProxyServer Preview of this Guide This guid...

Страница 7: ...lti Tech s Remote Access Server for Microsoft network users enables users to dial out and fax out through the MTPSR1 202ST It provides information on installing and configuring the WINMCSI modem sharing software Chapter 7 Remote Configuration This chapter provides procedures for changing the configuration of a remote ProxyServer Remote configuration allows you to change the configuration of a unit...

Страница 8: ...o the local area network CL Collision indicator lights when a collision is in progress that is when two nodes are transmitting packets at the same time LK Link indicator lights indicating that the ProxyServer is connected to the local area network ISDN RCV Receive indicator blinks when the ISDN line is receiving data XMT Transmit indicator blinks when the ISDN line is transmitting data B1 Bearer C...

Страница 9: ...cable Command Port Connector The Command connector CMD is used to configure the ProxyServer using a PC with a serial port and running Windows software The Command connector is an RJ 45 jack and is used with the RJ 45 to DB 9 command port cable provided with your ProxyServer The command port is only used to connect the ProxyServer directly to the PC for local configuration and management Note If yo...

Страница 10: ...MM speed and size cannot be mixed 1 Mb of Flash memory on two PROMs Ethernet Port One Ethernet Interface 10Base T twisted pair RJ 45 jack Command Port Single 19 2 Kbps asynchronous Command Port using a short RJ 45 to DB9 cable to connect dircetly to PC ISDN Port Two wire ISDN Basic Rate 2B D S T interface at 128 Kbps Phone Port Single analog interface Electrical Physical Voltage 115 VAC Standard 2...

Страница 11: ...Chapter 2 Installation ...

Страница 12: ...l power supply an RJ 45 to phone jack cable an RJ 45 to DB 9 Command port cable your Quick Start Guide and the ProxyServer CD with the ProxyServer Software and ProxyServer User Guide in Adobe AcrobatTM format Inspect the contents for signs of any shipping damage If damage is observed do not power up the unit contact Multi Tech s Technical Support for advice refer to Chapter 9 If no damage is obser...

Страница 13: ...ular DIN POWER connector on the back panel of the ProxyServer as shown in Figure 2 2 2 Connect the ProxyServer to a PC using the short RJ 45 to DB 9 cable provided with your unit Connect the RJ 45 plug to the COMMAND PORT on the ProxyServer and the other end to a serial port COM1 to COM4 on your PC 3 To make the network connection connect one end of an RJ 45 UTP cable to the 10BASE T connector on ...

Страница 14: ...t 4 Position the base so the front panel LEDs are facing toward you Refer to Figure 2 4 5 Slant the new SIMM at a 45 0 angle to the back of the base and align the centering notch of the SIMM with the center tab on the SIMM connector 6 Gently press down on the ends of the SIMM until the two short vertical white pins enter the holes at the ends of the SIMM and the two metal side clips snap in place ...

Страница 15: ...Chapter 3 Software Loading and Configuration ...

Страница 16: ...ched to a network terminator bus ü Voice TEI___________________________________________________ The Voice TEI is the TEI assigned to the voice channel You have the same choices as for the Voice TEI Auto TEI a fixed TEI number from 0 to 63 or Disabled ü Data SPID__________________________________________________ The ProxyServer must be configured with the Service Profile Identifier SPID The data SP...

Страница 17: ...umber is included in the incoming SETUP message the RING message will contain no additional information ü Auto Protocol Detection Always Unchecked Disabled Identifies that automatic protocol detection is enabled or disabled for an ISDN data call The default setting is 0 which disables the Auto Protocol Detection function ü Auto Answer Data Calls ____ __________ Rings to Answer__________ Select Aut...

Страница 18: ...er a network your PC must first be configured for network communications i e TCP IP stack must be installed and both the PC and the ProxyServer must be on the same physical LAN segment If you need to load the TCP IP stack refer to Chapter 5 in this User Guide 2 Insert the ProxyServer CD ROM into a CD ROM drive on your local PC The CD ROM should start automatically However it may take 10 to 20 seco...

Страница 19: ...r C ProxyServer 2 10 6 The Select Program Folder dialog box enables you to name the Program Folder for the ProxyServer files You can select the default name ProxyServer 2 10 or name it anything you like Click Next to continue 7 The ProxyServer Setup dialog box asks if you are configuring your ProxyServer through the COM port of your PC or over the LAN IP If you are configuring the ProxyServer over...

Страница 20: ...kes you to the program group icons where you can choose any of eight ProxyServer utility programs 10 If you are configuring your ProxyServer over the network the IP Address Reconfiguration dialog box is displayed showing the default IP and MAC addresses of all detected ProxyServers in the top window and a suggested IP address in the lower window In the top window select the ProxyServer you want to...

Страница 21: ...Note If you plan to use the ProxyServer s DHCP server disable any other DHCP server operating on the local private LAN to prevent clients from receiving IP addresses from two independent sources If necessary obtain Primary and Secondary DNS IP addresses from the DNS tab under Network Protocol or TCP IP Properties or from your ISP Highlight the WAN option in the Select Port window to display WAN se...

Страница 22: ...ferent click the drop down list arrow and click the selection that corresponds to the Data TEI supplied by Internet service i e Disabled Auto TEI or zero to 63 17 Click the Voice TEI field in the Network Parameters group Refer to your Voice TEI entry in the Network Configuration section in Before You Start Loading Your Software If the Voice TEI is different click the drop down list arrow then clic...

Страница 23: ...ion CD screen where you now have the option to install on your PC s hard drive Acrobat Reader by clicking the Acrobat icon and or the User Guide by clicking the Install Manuals icon selecting MTPSR1 202ST and clicking OK The files will install at C Program Files Multi Tech Systems Inc PSR1 202 Documentation unless you browse and select an alternate directory for installation At this time your Prox...

Страница 24: ...e icon Win98 95 and WinNT users From your desktop click the Start button point to Programs then ProxyServer 2 10 and then click Remote User Data Base 2 The Users List dialog box is displayed Click the Add button 3 The Add Users dialog box is displayed 4 Build your user database by filling in the following fields for each user User Name The User Name can have as many as 39 characters All printable ...

Страница 25: ...back security is enabled This is the number where the user will be called back The user cannot choose the location where he wants to be called back Call Back Delay Call back delay is editable only if callback security is enabled This specifies the duration after which the user will be called back at the administrator assigned number Dial In Ports This allows you to select the port over which the u...

Страница 26: ...ProxyServer User Guide 26 MTPSR1 202ST ...

Страница 27: ...Chapter 4 ProxyServer Software ...

Страница 28: ...Configuration utility is designed to remove the software from your PC The WAN Device Configuration utility will open the Print Console a terminal emulation program that will enable you to configure any external devices connected to the WAN ports The Remote User Data Base option allows you to enter information regarding your remote users and the Upgrade Proxy feature allows you to download software...

Страница 29: ...ich allow you to display and change the IP settings define the WAN ports change features such as the Internet DHCP Server ProxyServer and virtual Servers display WAN port Statistics control activation of Telnet TFTP and WEB servers and dumb terminal management test the communications link print messages received from the target ProxyServer and download setup information to the ProxyServer The two ...

Страница 30: ...u would select the WAN port and disable the ISP Assigns Dynamic Address option This activates the IP Address and Net Mask fields for that WAN port You then need to enter a WAN port IP address in the IP Address field and assign an appropriate net mask in the Net Mask field You would then need to check the WAN Setup dialog box and change the Port Type for the selected WAN port to enable the Dial Out...

Страница 31: ...n the example below a data packet sent from the remote client PC to access the remote Internet through the MTPSR1 202ST must have IP Address 200 1 1 0 and Gateway Address 192 168 2 1 entered as the Static Route configuration This determines the return path the data packet will take back to the client PC MTPSR1 202ST T1 Frame Relay V 90 K56Flex ISDN Hub Router IP Address 192 168 2 1 Subnet mask 255...

Страница 32: ...ork in the static route In our example Static Route IP Address 200 1 1 0 indicates that PC clients on Routers with IP addresses beginning with 200 1 1 will be included on the static route The Address Mask is the IP subnetwork mask 255 255 255 0 of the target host The Gateway Address must be the IP address of the local router Gateway Address 192 168 2 1 on the next hop toward the target host and th...

Страница 33: ...s default setting works if you are setting up the WAN port to communicate with the Internet If this is the case the WAN port must be enabled and the Port Type group configured for Dial Out Only or Dial Out In and the Proxy Enable option selected As mentioned earlier the Internet Setup dialog box is used to configure the Internet Link Control Protocol i e call connection and handshaking The Asynchr...

Страница 34: ...he Net Switch Type is also unavailable as it is the switch type that was defined for this particular configuration General Parameters Data TEI Terminal Endpoint Identifier You may have received a fixed TEI a number from 0 to 63 from your provider if so then select that number from the list in the Data TEI box However if the central office switch assigns a dynamic TEI each time your ProxyServer con...

Страница 35: ...e ISDN service provider assigns if required to the ProxyServer at subscription time this can be a string of up to 24 characters Valid characters are 0 9 the character and the character European Parameters The Europe Parameters group includes the Data ISDN Voice ISDN the Data Sub Address and the voice Sub Address The Data and Voice ISDNs and Sub Addresses may not be required by your service provide...

Страница 36: ... the Calling Party Number as follows FM 5552000 If neither number is included the RING message will contain no additional information The default for this parameter is enabled or checked Note you can use the key combination Alt D to check or uncheck this function Auto Protocol Detection You should leave this function disabled unchecked because we set the Data Protocol in the Data Control group to ...

Страница 37: ... WAN link The majority of the time the ISP is going to support PPP PPP supports two user authentication protocols Password Authentication Protocol PAP and Challenge Handshake Authentication Protocol CHAP When you established your Internet account your ISP should have indicated which protocol it supports Your user name and password are displayed in the PPP group for the WAN port which will be conne...

Страница 38: ... the interval that the LCP will insert between two consecutive LCP Echo Requests valid range is 0 to 65535 with a default 0 seconds The Termination Request group allows you to configure the Link Control Protocol LCP Termination Request parameters Options include Maximum Number of LCP Termination Requests issued after the completion of a back off interval valid range is 1 to 20 with a default of 10...

Страница 39: ...s individual IP addresses or a range of addresses are computers with static IP addresses e g a DNS server a WINS server and the DHCP server itself You can also add delete edit and bind addresses using the corresponding buttons in this group The Option Types and Values group at the bottom of the dialog box allows you to customize the configuration of the client platform You can add delete and edit ...

Страница 40: ...s new software programs are continually being developed to perform useful tasks For example you may want to add new database managers spreadsheets communications packages graphics programs etc anything that would make your job easier Editing considerations might mean enabling disabling protocols both TCP and UDP are enabled by default changing the ProxyServer description to be more easily identifi...

Страница 41: ...r could restrict all users at a particular site from accessing game sites X rated sites etcetera or users at a particular MAC address or IP address could be restricted from using the services of the ProxyServer or you could restrict all users from accessing specific applications e g FTP chat etcetera Note The Filter option does not perform content filtering rather the system administrator needs to...

Страница 42: ...ynamic WAN port address The virtual server feature enables the ProxyServer to take requests from different servers functions and interact with the Internet based on the functionality of the request In the normal Internet connection this was a physical linkage to a specific IP address The virtual server feature is a functional connection Functionality is defined by how the server is used i e the We...

Страница 43: ...is added to the Global IP Addresses group in the Virtual Server setup dialog box This could also be a Global Dynamic WAN address With static IP addressing the Global Ip Address is the IP address that is seen by the Internet This global address will be used by the virtual server feature to filter the activity of the traffic to and from the Internet by functionality The addresses that we assigned to...

Страница 44: ...ntains the FTP server local mapping information When the FTP server mapping information is entered the Web server can be mapped to the global address by entering the IP address 192 168 11 30 in the Local IP Address field of the Mapping Details Local group with its protocol and port information Then the mail server and if a MultiVOIP is used in the local network its mapping information can be added...

Страница 45: ...lients to connect and request to use Telnet service usually terminal emulation Telnet is most often implemented over TCP TFTP is a file transfer protocol that uses UDP and provides a simple method for transferring files between two nodes the server and the client To display the Applications Setup dialog box click Others on the Proxy Setup main menu WEB Server The WEB Server interface allows you to...

Страница 46: ...menu provides several categories Protocol Stacks Device Drivers Other Setup and Statistics for the WAN port Each category provides links which allow configuration of various features Click the item you need to configure and the program displays a configuration dialog box for that feature Note The first user to access the ProxyServer will have read write rights over the unit All subsequent users wi...

Страница 47: ...tails button on the Statistics dialog box displays a read only Port statistics screen that displays all the detailed information for the WAN or ISDN port Clicking on a Help button on this screen displays a help screen that explains each of the fields on the Port statistics screen Clicking on the Log button on the Port Statistics screen displays a Log View screen that lists all the calls made on th...

Страница 48: ... start testing the port you selected Note Test will FAIL unless loopback plugs are used on the port you are testing WAN Device Configuration You can configure the ProxyServer for ISDN by selecting the WAN Device Configuration command from Start Programs ProxyServer 2 10 WAN Device Configuration Windows 98 95 or Windows NT or from the ProxyServer 2 10 program group Windows 3 1x The ProxyServer Prin...

Страница 49: ...Chapter 5 Client Setup ...

Страница 50: ...ort and assigned user names and passwords to the WAN links All these factors play a role in client configuration Make certain that you are aware of the decisions made prior to setting up client PCs PC To access the ProxyServer your PC must have communications capability including hardware such as a network card and any necessary software If the ProxyServer does not automatically assign an IP addre...

Страница 51: ...xamples only Please select options appropriate to your system 1 Click Start Settings Control Panel and then double click the Network icon The Network dialog box Configuration tab is displayed which shows all the components i e clients adapters protocols and any services installed on your PC 2 If TCP IP is listed proceed to step 3 otherwise refer to Installing TCP IP Win98 95 at the end of this sec...

Страница 52: ...ties window 4 Click the Bindings tab then if necessary click the box to the left of TCP IP so this entry is enabled checked When you are finished click OK to return to the Network dialog box Note There may be other protocols listed and enabled under your Ethernet adapter This does not affect the TCP IP protocol Rather it simply means your computer will accept messages using those protocols as well...

Страница 53: ...lly If your network administrator did NOT activate DHCP Services on the ProxyServer you will have to assign your IP address manually Verify the ProxyServer DHCP status with your network administrator then proceed to step 7 for DHCP assigned addressing or to step 8 for manual addressing 7 If DHCP Services are active on the ProxyServer default verify that the Obtain an IP address automatically optio...

Страница 54: ... the IP Address field type the IP address assigned to your PC Remove the default IP address if any and begin typing the new address This address is entered in dotted decimal notation and is comprised of four groups octets separated by periods or dots If a group has fewer than 3 digits type the necessary digits and press the space bar to move to the next group When you are finished verify that the ...

Страница 55: ...t Setup 55 MTPSR1 202ST 10 Click the Gateway tab 11 In the New gateway field enter the IP address of the ProxyServer s Ethernet port and click Add The new gateway address is displayed in the list of Installed gateways ...

Страница 56: ...ess of your LAN s DNS server provided by your network administrator Click Add and the new address is displayed in the list below the address field Your network may have more than one DNS server allowing you to use a secondary DNS server if the primary DNS server is not available If this is the case add the IP address of the secondary DNS server using the same procedure as with the first Note The a...

Страница 57: ...ect At this point your client setup is complete Test your setup by following steps 18 and 19 If you encounter problems contact your administrator 18 Initiate an Internet session by double clicking on your browser icon or try to FTP a file Note The ProxyServer operates transparently so there should not be a need for any special proxy settings on your IP applications i e browser Telnet or FTP Set up...

Страница 58: ...ist click the manufacturer option Microsoft in the example to highlight it A list of available protocols will appear in the Network Protocols list 4 In the Network Protocols list select TCP IP and click OK 5 Exit the add option Click the OK button Note If Windows does not find the necessary files on the hard drive click Have Disk and follow the on screen instructions for loading TCP IP from the in...

Страница 59: ...appropriate to your network 1 Click Start Settings Control Panel Double click the Network icon 2 The Network dialog box is displayed Click the Protocols tab A list of protocols currently present on your PC is displayed Check the installed protocols If you find TCP IP Protocol listed proceed to step 4 If TCP IP is not listed you must install it prior to proceeding Refer to Installing TCP IP WinNT a...

Страница 60: ...the entry for your Ethernet card adapter to expand the list of bindings Verify that TCP IP Protocol is included in the bindings below your adapter Note There may be other protocols in the list under your Ethernet adapter This does not affect the TCP IP protocol Rather it simply means your computer will accept messages using those protocols as well as TCP IP 6 Click the Protocols tab ...

Страница 61: ...sued automatically If your network administrator did NOT activate DHCP Services on the ProxyServer you will have to assign your IP address manually Verify the ProxyServer DHCP status with your network administrator then proceed to step 9 for DHCP assigned addressing or to step 10 for manual addressing 9 If DHCP Services are active on the ProxyServer the default verify that the Obtain an IP address...

Страница 62: ...ss This address is entered in dotted decimal notation and is comprised of four groups octets separated by periods or dots If a group has fewer than 3 digits type the necessary digits and press the space bar to move to the next group When you are finished verify that the IP address is identical to the IP address you were given for your PC 12 In the Subnet Mask field type the subnetwork mask assigne...

Страница 63: ...r your company s domain name usually the company name followed by one of the following extensions com edu gov org mil or net For example multitech com 17 In the DNS Server Search Order group click Add The TCP IP DNS Server dialog box is displayed 18 In the DNS Server field place the cursor in the first group and type the IP address of your LAN s DNS server provided by your network administrator ...

Страница 64: ... You are returned to the Network dialog box Use the following checklist to record all the configuration settings for future use IP Address PC IP Address ProxyServer Host User Name Domain DNS Server Address Network Adapter Manufacturer Model Number Configuration Checklist 20 Reboot the PC for changes to take effect At this point your client setup is complete Test your setup by following steps 21 an...

Страница 65: ...ayed with a list of available protocol options Highlight TCP IP Protocol and click OK If necessary i e the operating system does not find the necessary files on the hard drive click the Have Disk button then follow the instructions provided on screen 3 You are returned to the Network dialog 4 Reboot your PC for changes to take effect 5 Open the Control Panel and double click the Network icon to re...

Страница 66: ...ProxyServer User Guide 66 MTPSR1 202ST ...

Страница 67: ...Chapter 6 RAS Dial Out Redirector ...

Страница 68: ...r network and displays the resources they provide to eligible LAN users To install WINMCSI in Windows 3 1 Windows for Workgroups 3 11 Windows 98 95 or Windows NT follow the steps below 1 Power on your client PC and log in to your LAN 2 Start Windows 3 Insert the Multi Tech ProxyServer CD into your CD ROM drive The AutoRun Install Shield is displayed Close the AutoRun dialog box Double click your M...

Страница 69: ...e to proceed with the installation 6 The WinMCSI Install Configuration window is displayed In the Destination Directory field type in the name of the directory to which you want to install WINMCSI or you can accept the default C COMMCSI 7 In the Network Type dialog box click the appropriate network type IP Because the default is IPX you will need to select IP Click Continue to proceed with the WIN...

Страница 70: ...o have WINMCSI automatically make changes to your SYSTEM INI and WIN INI files Click the Save changes to file button to have WINMCSI make a copy of the changes to be made and store them in a file Note Because you must make the changes before you can run WINMCSI it is recommended that you choose Modify INI files now A screen is displayed telling you that your installation is complete and where your...

Страница 71: ... line to which you want to map that particular COM Port The status message Mapped to MCSI should appear above the Local Port list box Click the Unmap button if you want to unmap a line Click the Search button to search for lines on a server Click the Close button when finished 13 The following message is displayed WINMCSI Successfully Installed Click OK 14 A message is displayed telling you where ...

Страница 72: ... Click Next to proceed with the installation 16 The Choose Destination Location screen is displayed Click Next to accept the Destination Folder or click Browse to select a different destination 17 The Select Program Folder screen is displayed Click Next to accept the new folder designation or choose an existing folder from the list provided ...

Страница 73: ... Port The status message Mapped to MCSI should appear above the Local Port list box Click Remove Port to permanently remove a port from the Local Port list box Click the Unmap button if you want to unmap a line Click the Search button to search for lines on a server Click the Close button when finished At this time Your WINMCSI software installation is complete Proceed to the next section Running ...

Страница 74: ... restart Windows if you change this setting Note Do not change the network type unless you have changed the network Also make sure that your SYSTEM INI file contains the device drivers specific to the selected network type Click the Connect Timer command The MCSI Connect Timer dialog box is displayed The default value of the connect timer is shown in the Enter Connect Timer Value field To change t...

Страница 75: ...to attach type a User Name and Password in their respective fields and then click Login A window is displayed stating that your login was successful Click OK If there are no servers listed in the Available Servers box then click the Search button to search for a server 5 At the ComMap for Windows main window view your log status by clicking File Log Status The MCSI Login Status window is displayed...

Страница 76: ... search for lines on a server Click Close when finished 7 To view a list of mapped COM ports click Map Map List or click the Map button Click Close when finished Below is an example of the Window s Terminal application s shipped with all versions of Windows Communications dialog box After mapping your COM Ports with ComMap for Windows you can check your connectivity and configure your ports with W...

Страница 77: ...Chapter 7 Remote Configuration ...

Страница 78: ...Refer to the protocol software documentation for instructions on how to set the IP addresses Once you have completed this step you should be able to use the protocol Ping command for the PC host name You should also test the network interface configuration by Pinging another TCP IP device that is connected to the network 2 Install the ProxyServer software on the local PC Once installed click Start...

Страница 79: ... line Help provided in the ProxyServer software 7 After you have changed the configuration of the remote ProxyServer click the Download Setup button to update the configuration The remote ProxyServer will be brought down the new configuration written to the unit and the unit will reboot 8 Click the Exit button when the downloading is complete 9 Click the ProxyServer Configuration icon in the Progr...

Страница 80: ...ProxyServer User Guide 80 MTPSR1 202ST ...

Страница 81: ...Chapter 8 ProxyServer Management ...

Страница 82: ...d before the Telnet client a Windows application will run The Telnet Server option also has to be selected from the Applications Setup dialog box by clicking the Other button in the Proxy Setup main menu Then double click the Telnet icon or shortcut and a blank Telnet screen is displayed Click Connect to display the menu options Select the Remote System option and the Connect dialog box is display...

Страница 83: ...iguration menu with options that correspond to seven buttons on the Proxy Setup screen or Main Menu They include IP Internet WAN Others ProxyServer DHCP Server and Virtual Servers WAN Device Configuration Selecting option 4 on the ProxyServer Management Menu enables you to gain direct access to the ISDN Line on the WAN port in WANTalk mode Remote User DataBase Selecting Option 5 on the ProxyServer...

Страница 84: ...elnet server enables an authorized Telnet client to remotely access the Telnet server to dial out view ProxyServer configuration and statistics or modify the ProxyServer configuration Web Server The Web Server option permits a remote user to enable the ProxyServer s Web Server and then configure the ProxyServer using a web browser Dumb TTY The Dumb TTY option enables a remote user to connect to th...

Страница 85: ...rver is enabled users can access the ProxyServer by entering its IP address in the Destination or Location field of their web browser at which time the following screen will be displayed Click the word Login to log in to the ProxyServer configuration utility The Enter Network Password screen is displayed Type supervisor in the User Name field and click OK to continue no password is required The ne...

Страница 86: ...ur other buttons on the main menu Statistics enables you to view the operating statistics for the ProxyServer and the User Database button is not used in this application Clicking on Others opens the ProxyServer Application Setup screen which allows you to enable or disable the four types of servers that are built into the ProxyServer When you are finished viewing or changing the configuration of ...

Страница 87: ...Chapter 9 Service Warranty and Tech Support ...

Страница 88: ...ES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED This warranty does not apply to any products which have been damaged by lightning storms water or power surges or which have been neglected altered abused used for a purpose other than the one for which they were manufactured repaired by the customer or any party without MTS s written authorization or used in any mann...

Страница 89: ...e of external link device that is connected to your ProxyServer before calling tech support Also note the status of your ProxyServer including LED indicators screen messages diagnostic test results problems with a specific application etc Use the space below to note the ProxyServer status ________________________________________________________________________________________________________ _____...

Страница 90: ...r payment if the ProxyServer is out of warranty Check with your technical support specialist for the standard repair charge for your ProxyServer if possible note the name of the technical support specialist with whom you spoke If you need to inquire about the status of the returned product be prepared to provide the serial number of the product sent Send your ProxyServer to this address MULTI TECH...

Страница 91: ...in Menu you have access to three main areas the Files Menu the Message Menu and Bulletins For help on menu commands type Downloading a File If you know the file name 1 From the Main Menu type F to access the Files Menu then type D 2 Enter the name of the file you wish to download from the BBS 3 If a password is required enter the password 4 Answer Y or N to the automatic logoff question 5 Select a...

Страница 92: ...s To leave a personal message select the Message Menu by typing M at the Main Menu Type E then press RETURN to select the Sysop conference Enter the name of the recipient or Sysop the subject and the message text Press ESCAPE to finish then type S to save the message and exit To abort the message at any point leave any of the fields blank and press RETURN Bulletins When you log on the BBS will ask...

Страница 93: ...e NY 10989 Phone 800 826 0279 Fax 914 267 2420 Email info thesupplynet com Internet http www thesupplynet com SupplyNet Online Ordering Instructions 1 Browse to http www thesupplynet com In the Browse by Manufacturer drop down list select Multi Tech and click 2 To order type in quantity and click 3 Click to change your order 4 After you have selected all of your items click to finalize the order T...

Страница 94: ...ProxyServer User Guide 94 MTPSR1 202ST ...

Страница 95: ...Appendixes ...

Страница 96: ...onnector DB9F RJ 45 WAN Cable LAN Cable 1 2 3 4 5 6 7 8 ISDN 1 2 3 4 5 6 7 8 10BASE T Pin Signal Pin Circuit Signal Name 3 Line 2 1 TD Data Transmit Positive 4 Line 1 2 TD Data Transmit Negative 5 Line 1 3 RD Data Receive Positive 6 Line 2 6 RD Data Receive Negative Remote Configuration Cable Receive Data RX Transmit Data TX Signal Ground Clear to Send CTS 2 3 5 8 2 3 7 4 9 Pin Male To Command por...

Страница 97: ... find in the Help file in your ProxyServer software Following the list of commands is an example script Commands by Function Dial Connection and Remote ACTIVATEDOD BAUDRATE BREAK GETCTS GETDCD HANGUP PARITYR GETC RGETS RXFLUSH SETDTR SETRTS STOPBITS THISLAYERUP TRANSMIT TXFLUSH WAITFOR Mathematical functions DEC INC Miscellaneous EXIT WAIT Program constructs FOR IF PROC SWITCH WHILE String operati...

Страница 98: ...l_menu choice shell_menu_response 1 transmit A wait 1 transmit T M waitfor OK 10 transmit A wait 1 transmit T wait 1 transmit DT963 M if waitfor login_prompt 60 then transmit user_name transmit M if waitfor password_prompt timeout then transmit password transmit M if waitfor shell_menu timeout then transmit shell_menu_response transmit M else transmit Shell Menu Not Received M endif else transmit ...

Страница 99: ...aged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help This device complies with Part 15 of the FCC r...

Страница 100: ...ontinuance of service may be required But if advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary 5 The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this hap...

Страница 101: ...irs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utili...

Страница 102: ...command string The ProxyServer has three modes of operation offline command mode the default state online command mode and data mode The ProxyServer responds to AT commands only when it is in one of the command modes After the ProxyServer establishes a connection and goes online in data mode it interprets any further characters you enter as data rather than as commands and transmits them to the re...

Страница 103: ...ter values L8 List low level ISDN status Qn Status displays Sr n Set S register Sr Read S register Vn Terse verbose result codes Xn Connect messages Zn Restore parameters to current power up profile Cn DCD Data Carrier Detect control Dn DTR Data Terminal Ready control En Flow control Xn Send Single Multiple Xoff Characters Fn Load quick setup factory profile M Asynchronous mode Rn CTS Clear To Sen...

Страница 104: ...d places the ProxyServer in command mode while remaining online Enter a break signal the letters AT up to 80 command characters and a RETURN press ENTER Switch Configuration Commands Use the following commands to select your network switch type e g EuroISDN Net3 and to specify other information required to make an ISDN connection Command A97 n Function Dialing Method Values n 0 or 1 Default A97 0 ...

Страница 105: ...racter except the underline _ character is valid For NI 1 and AT T switches only the digits 0 9 are valid Command D3 n Function SAPI 0 Data TEI Values n 0 63 240 auto 241 disable Default D3 240 Auto TEI Description Use the D3 command to set the terminal endpoint identifier TEI for the data channel A TEI is a number used by the central office switch to uniquely identify each device that is connecte...

Страница 106: ...lyzer buffered data unchanged D99 Enable Embedded Protocol Analyzer clearing buffered data Command N1 n Function Data Directory Number DN Values n 24 character string Default null string Description The N1 command sets the directory number DN for the data channel The directory number is a telephone number that is assigned to the ProxyServer at subscription time by the ISDN service provider The DN ...

Страница 107: ...er and the computer that is connected to it Command En Function Command Mode Echo Values n 0 or 1 Default E1 Echo on Description Normally when you enter commands on the keyboard the ProxyServer echoes the characters back to the computer or terminal where they are displayed on the monitor Use the E command to turn this feature on and off E0 Echo off E1 Echo on Command L5 L6 and L8 Function List Act...

Страница 108: ...command to select which result code messages the ProxyServer sends to the computer X0 Enable the messages OK CONNECT RING NO CARRIER and ERROR terse result codes 0 4 X1 Enable all messages except BUSY terse result codes 0 5 10 14 17 19 28 and 32 If a call is placed to a busy line the message NO CARRIER is displayed X2 Enable all messages terse result codes 0 5 7 10 14 17 19 28 and 32 Command Zn Fu...

Страница 109: ...autoanswer Note If the user wishes to accept calls while DTR is low the ProxyServer must be configured to ignore DTR This is accomplished by entering AT D0 cr With this configuration the ProxyServer is able to accept calls while DTR is low If this configuration setting is not made the TA rejects incoming calls until DTR is high while the calls comes in Command En Function Flow Control Values n 3 7...

Страница 110: ...the profile you wish to load You may also customize the profile and store it using the W command so that it loads automatically on power up or reset These profiles are stored in permanent memory and are not user configurable F0 Profile 0 Modem like operation default F1 Profile 1 V 110 async operation not presently supported F2 Profile 2 V 120 async operation not presently supported F3 Profile 3 X ...

Страница 111: ...rned on or when it is reset with the Z command The F reset command continues to read the factory default settings in ROM W1 Erases your custom settings in NVRAM the next time the ProxyServer is turned off or reset causing the ProxyServer to read the factory default settings in ROM whenever it is turned on or reset Command Zn x Function Store Telephone Number Values n 0 9 x dial string Default n a ...

Страница 112: ...ial port speed to 300 bps SB12 Set serial port speed to 1200 bps SB24 Set serial port speed to 2400 bps SB48 Set serial port speed to 4800 bps SB96 Set serial port speed to 9600 bps SB192 Set serial port speed to 19200 bps SB384 Set serial port speed to 38400 bps SB576 Set serial port speed to 57600 bps SB1152 Set serial port speed to 115200 bps SB2304 Set serial port speed to 230400 bps SB4608 Se...

Страница 113: ... to set the modem to respond only to the BREAK method to respond to either the or the BREAK method or to ignore both methods and not escape E0 Modem won t escape E1 escape method E2 BREAK escape method E3 Both and BREAK escape methods E4 Disable OK response to E5 Enable OK response to E1 E5 Enable method and OK response to E3 E5 Enable or BREAK method and OK response to Command P3 n Function Parit...

Страница 114: ...ce the ProxyServer goes off hook automatically when it dials the H command is normally used only to hang up To hang up you must first escape to command mode AT CR then type ATH or ATH0 CR You can also include the hang up command in the escape sequence ATH CR H0 Go on hook hang up H1 Go off hook Command In Function Display Product Information Values n 0 1 and 2 Default none Description The I comman...

Страница 115: ... S10 DCD Drop Time S25 DTR Drop Time S26 Delay DTR Monitoring S32 Escape Sequence Timeout S50 Caller Line ID CLI S52 Auto Protocol Detection S53 Maximum Frame Size X 75 S54 Force 56 Kbps B Channel Data Rate S55 Set Information Transfer Capability for POTS port calls S Register S0 Function Number of Rings Until Answer Unit 1 ring Range 0 255 Default 1 Description S0 sets the number of rings the Pro...

Страница 116: ... ProxyServer to delete the previous character in the command line S Register S7 Function Wait for Connection Abort Timer Unit 1 second Range 0 255 Default 45 Description S7 sets the Abort Timer delay time which is the length of time the ProxyServer waits for a connection after dialing If no connection is established during the specified time the ProxyServer ends the call S Register S10 Function DC...

Страница 117: ...es only appear for ISDN data calls the CLI feature does not define a means of conveying Calling Party information to the terminal for ISDN voice calls The CLI information is only included with the first RING message for a given incoming call and appears as follows RING FM 5552000 TO 5551000 If the Calling Party Number information is not included in the incoming SETUP message the RING message appea...

Страница 118: ... Information Transfer Capability for POTS Port Calls Unit Decimal ASCII code Range 0 Speech or 1 3 1 kHz Audio Default 0 Speech Description S55 provides the capability of setting the type of Information Transfer Capability for calls placed from the POTS port by a telephone modem or fax machine Some CO switches keep track of the type of line each customer has and if that line is labeled as a data l...

Страница 119: ...carrier within the time allotted by register S7 4 ERROR There was an error in the AT command 5 CONNECT 1200 ProxyServer has connected at 1200 bps 6 NO DIALTONE ProxyServer has a poor connection to the ISDN network 7 BUSY ProxyServer has detected a busy signal 8 CONNECT 300 ProxyServer has connected at 300 bps 10 CONNECT 2400 ProxyServer has connected at 2400 bps 11 CONNECT 4800 ProxyServer has con...

Страница 120: ...type of the ISDN device you want to call Dialing To dial a number using AT commands you must first start a data communications program In the program s terminal mode type ATDxxxxxxx CR where xxxxxxx is the telephone number you want to dial and CR is the carriage return character that is sent when you press the ENTER key e g ATD7853500 CR The dial string can contain up to 80 characters To place an ...

Страница 121: ...ly or automatically When the ProxyServer detects an incoming call it turns on the RI signal on the V 24 interface and sends a RING result code to the computer or terminal after each ring If autoanswer is enabled the ProxyServer will automatically answer the call You can also manually answer the call by using the A command Both methods are described below Answering Manually If your communication pr...

Страница 122: ... network the sending application must know both the IP and MAC addresses of the intended receiver Unfortunately the IP process may not know the MAC address of the receiver The Address Resolution Protocol ARP described in RFC 826 located at ftp ds internic net rfc rfc826 txt provides a mechanism for a host to determine a receiver s MAC address from the IP address In the process the host sends an AR...

Страница 123: ...ing the most current HTML WWW pages are written in the Hypertext Markup Language HTML an ASCII based platform independent formatting language per IETF RFC 1866 ftp ds internic net rfc rfc1866 txt Finger used to determine the status of other hosts and or users per IETF RFC 1288 ftp ds internic net rfc rfc1288 txt POP the Post Office Protocol defines a simple interface between a user s mail reader s...

Страница 124: ...network and host Network addresses come in five classes A B C D and E Each class of network address is allocated a certain number of host addresses For example a class B network can have a maximum of 65 534 hosts while a class C network can have only 254 The class A and B addresses have been exhausted and the class D and E addresses are reserved for special use Consequently companies now seeking a...

Страница 125: ...Glossary of Terms ...

Страница 126: ...128 possible characters The extended ASCII file provides 255 characters Asynchronous Transfer Mode ATM A very high speed method of transmission that uses fixed size cells of 53 bytes to transfer information over fiber also known as cell relay AT Commands A standard set of commands used to configure various modem parameters establish connections and disconnect The AT is used to get the attention of...

Страница 127: ...t use the same logical link control protocol but that can use different medium access control protocols A bridge forwards a frame to another bridge based on the medium access control MAC address 3 In the connection of local loops channels or rings the equipment and techniques used to match circuits and to facilitate accurate data transmission Buffer A temporary storage register or Random Access Me...

Страница 128: ... bps The CIR is part of the frame relay service monthly billing along with actual usage that users pay to their frame relay service provider Compression 1 The process of eliminating gaps empty fields redundancies and unnecessary data to shorten the length of records or blocks 2 In SNA the replacement of a string of up to 64 repeated characters by an encoded control byte to reduce the length of the...

Страница 129: ...nversation using PCM pulse coded modulation Digital Service level 1 DS1 The 1 544M bps voice standard derived from an older Bell System standard for digitized voice transmission in North America The 1 544M bps consists of 24 digitally encoded 64 Kbps voice channels north America and 2 048M bps 30 channels elsewhere Digital Signal A discrete or discontinuous signal e g a sequence of voltage pulses ...

Страница 130: ... is called explicit congestion management Some end to end protocols use FECN or BECN but usually not both options together With this method a congestion condition is identified and fixed before it becomes critical Contrast with implicit congestion Extended Super Frame ESF One of two popular formats for framing bits on a T1 line ESF framing has a 24 frame super frame where robbed bit signaling is i...

Страница 131: ...Access Device FRAD A piece of equipment that acts as a concentrator or frame assembler dissassember that can support multiple protocols and provide basic routing functions G Gateway 1 Afunctional unit that interconnects two computer networks with different network architectures A gateway connects networks or systems of different architectures A bridge interconnects networks or systems with the sam...

Страница 132: ...t with a KTS you don t have to dial a 9 for a call outside the building Key Service Unit KSU A small device containing the switching electronics for a business key telephone system KTS Key Set A telephone set with several buttons for call holding line pickup intercom autodialing etc Also called a touchtone phone Ericsson and a KTS Key Telephone Set L LAPB Link Access Procedure Balanced based on th...

Страница 133: ...o convey information 2 An assembly of characters and sometimes control codes that is transferred as an entry from an originator to one or more recipients Modem A communications device that enables a computer to transmit information over a telephone line It converts the computer s digital signals into analog signals to send over a telephone line and converts them back to digital signals at the rece...

Страница 134: ...erface between the Internet layer and the link layer A packet includes an IP header and data A packet can be a complete IP datagram or a fragment of an IP diagram 4 In X 25 a data transmission information unit A group of data and control characters transferred as a unit determined by the process of transmission Commonly used data field lengths in packets are 128 or 256 bytes 5 The field structure ...

Страница 135: ...o methods of dialing a telephone associated with rotary dial phones Compare with tone dialing Q Quantizing The process of analog to digital conversion by assigning a range from the contiguous analog values to a discrete number R Random Access Memory RAM A computer s primary workspace All data must be stored in RAM even for a short while before software can use the processor to manipulate the data ...

Страница 136: ...ude off hook dialing speech to far end party and on hook signals In band signaling techniques include pulse and tone dialing With common channel signaling information is carried out of band Simple Network Management Protocol SNMP TCP IP protocol that allows network management Simultaneous Voice Data SVD A technology for letting a user send data via a modem and use a handset to talk to another user...

Страница 137: ... line The T1 mux assigns each data source to distinct DS0 time slots within the T1 signal Wide bandwidth signals take more than one time slot Normal voice traffic or 56 64 Kbps data channels take one time slot The T1 mux may use an internal or external T1 DSU a channel bank device typically uses an external T1 CSU Transmission Control Protocol Internet Program TCP IP A multilayer set of protocols ...

Страница 138: ...or duplicated datagram mode of communication for delivery of packets to a remote or local user V V 25bis An ITU T standard for synchronous communications between a mainframe or host and a modem using HDLC or other character oriented protocol V 54 The ITU T standard for local and remote loopback tests in modems DCEs and DTEs The four basic tests are local digital loopback tests DTE send and receive...

Страница 139: ...O 117 126 Q 109 Sr 109 Sr 110 summary 105 V 110 121 X 110 Z 110 Auto Protocol detection 17 120 Autoanswer 17 116 119 126 B B channel protocol 17 BBS Bulletin Board Service 91 Break signal 106 C Cable connections 9 Cabling diagrams 96 Call control parameters 17 Caller Line ID CLI 120 Calling line identification 17 Calling procedure 126 Canceling a call 126 Carriage return character 119 CD ROM softw...

Страница 140: ... 117 126 AT CR 116 BREAK AT CR 116 in band 106 options 115 out of band 106 timeout 120 Establishing IP addressing 30 Ethernet 10Base T connector 9 Ethernet LEDs 8 Euro ISDN switch type 107 F Fail LED 8 FCC Part 15 99 Flow Control commands 111 Front panel LEDs 8 FTP 123 FTP changing values 41 G General LEDs 8 Gopher 123 H Hang Up command 117 127 Hardware flow control 111 Hook Control command 117 HT...

Страница 141: ...30 Overview 28 Program group 28 WAN port setup 33 Q Quick Setup 112 R RAS Dial Out Redirector Installing WINMCSI modem sharing software 68 Overview 68 RAS enable option 30 Rate adaption protocol 17 AT command 109 Read S Register command 110 Receive Gain command 109 Regulatory compliance information 99 Remote Configuration 78 Remote configuration cable 96 Remote User Database Setting up 24 Reset co...

Страница 142: ...Telephone numbers stored 114 Telnet 123 Enabling remote servers 45 Telnet ProxyServer configuration 82 TFTP 45 Transmit Gain command 109 U Uninstall Proxy Server Configuration 28 Unpacking 12 V V 110 protocol 109 V 120 protocol 109 Virtual server setup 43 VN4 switch type 107 Voice Directory number 16 MSN DN command 109 SPID command 107 TEI command 108 TEI selections 16 Volume control 109 W WAN cab...

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