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18
Level Plus
®
SoClean
®
Operation Manual
10.4 Troubleshooting
Symptom
Possible cause
Action
No
communication
with tramitter
No power
Check voltage at transmitter
Wiring incorrect
Reference installation
drawing section 12
Wrong address
DDA factory default is ‘192 ’
Modbus factory default is
‘247 ’
Wrong software
Confirm correct software
Wrong protocol
Confirm software and
transmitter are same
protocol
Missing
magnet error
or
Alarm output
Float not recognized Confirm that the float is
attached
Float is in the dead
zone
Raise float to see if the
error stops
Wrong number of
floats selected
Confirm that the number
of floats on the transmitter
and the number of
floats the transmitter is
attempting to verify are
the same.
Trigger level
error
Gain needs to be
adjusted
Consult Factory
SE is damaged
Consult Factory
Min. trigger level
too high
Consult Factory
Volume
calculation
error
No strap table
entered
Enter strap table
Level outside
range of strap
table
Enter additional points in
strap table
Strap table
incorrect
Check value entries
VCF error
No VCF table
entered
Enter VCF table
VCF table
incorrect
Check VCF value entries
Table 5: Troubleshooting reference
10.4 Troubleshooting
11.1 Modbus
MTS offers Modbus RTU over a RS485 half-duplex network. For
additional information consult Interface Manual Modbus, MTS Part#
551700.
11.2 DDA
MTS offers DDA (Direct Digital Access) over a RS485 half-duplex
network. For additional information consult Interface Manual DDA, MTS
Part# 551701.
11.3 HART
®
MTS offers HART
®
over a 4 to 20 mA signal. For additional information
consult HART
®
Interface Manual, MTS Part# 551702.
12. Agency information
12.1 Approvals overview
The Notified Body is designated in the 13th digit of the model number
and the Protection Method is designated in the 14th digit of the model
number. These two digits of the model number specify the hazardous
area approval that provided with the selected level transmitter.
Table 6: Agency approvals
10.5 Setup software
MTS offers Setup Software that is shipped with the level transmitter and
is also available for download from www.mtssensors.com. The Setup
Software is to be used for installation, commissioning, and troubleshoo-
ting. For further details on how to use the setup software consult the
Modbus Interface Manual (MTS Part# 551700), the DDA Interface Manual
(MTS Part# 551701), and HART
®
Interface Manual MTS Part# 551702).
11. Interface
SoClean
®
is available with multiple outputs including Modbus, DDA, and
HART
®
. This Operation and Installation Manual includes all of these out-
puts. Each output has its own specialized Interface Manual that should
be consulted for additional information on the specific output.
Notified
body
Protection
method
Classifications
Standard
C = CEC I = Instrinsic
Safety
Class I, Division 1,
Groups A, B, C, D
Class I, Zone 0/1,
Ex ia IIC T4
Ta = -50 °C to 71 °C
CSA C22.2 No.
1010.1 2004,
CSA C22.2 No. 157-
92 (2012),
CSA C22.2 No.
60079-0:2011,
CSA C22.2 No.
60079-11:2014
CSA C22.2 No.
60529: 2005
E =
ATEX
I = Instrinsic
Safety
Ex II 1/2 G Ex ia
IIC T4
Ta = -50 °C to 71 °C
EN 60079-0:2012
EN 60079-11:2012
F = NEC I = Instrinsic
Safety
Class I, Division 1,
Groups A, B, C, D
Class I, Zone 0/1,
AEx ia IIC T4
Ta = -50 °C to 71 °C
FM 3600:2011
FM 3610:2010
FM 3810: 2005
ANSI/ISA 60079-
0:2013, ANSI/ISA
60079-11:2014,
ANSI/ISA 60529-
:2004
I = IEC
I = Instrinsic
Safety
Ex ia IIC T4 Ga/Gb
Ta = -50 °C to 71 °C
IEC 60079-0:2011
IEC 60079-11:2011