MPC Computers, LLC
NetFRAME 1420
90
Service and Support
MPC provides many support tools to make using your system easier. Visit the MPC Support Web
site at http://support.mpccorp.com to find the tools that are readily available to you. The following
are some of these tools:
a searchable Knowledge Base to find answers to your questions
downloadable drivers and utilities
updated versions of this manual
MPC Technical Support
MPC staffs knowledgeable personnel who will assist you with your technical and non-technical
questions.
Before You Call
When you call MPC’s Technical Support, have your system information ready. Having this
information ready before you call will help solve your problem faster.
You might be asked to check the system's current BIOS configuration. Refer to BIOS Setup to
familiarize yourself with the different settings.
Make sure your system is plugged into a grounded power outlet. Place the system as close to a
telephone as possible, preferably close enough so that you can simultaneously talk with the
technical support representative while you work together to solve the problem. Write down all
error information you can remember, including error messages, software used (with version
numbers), and other relevant information.
Contacting Technical Support
Technical support is available 24 hours a day, 7 days a week.
Service and Support Tools
Main Support Site
http://support.mpccorp.com
Knowledge Base
http://primus.mpccorp.com/mknowledge/
Contacting Support
Support Phone Number: 1.800.249.1178
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