IBM NetVista N2800e Reference Manual Download

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NetVista

™

N2800e Thin Client Express

Reference

September 2000

To view or print the latest update, go to http://www.ibm.com/nc/pubs

SA23-2808-00

Summary of Contents for NetVista N2800e

Page 1: ...NetVista N2800e Thin Client Express Reference September 2000 To view or print the latest update go to http www ibm com nc pubs SA23 2808 00...

Page 2: ......

Page 3: ...NetVista N2800e Thin Client Express Reference September 2000 To view or print the latest update go to http www ibm com nc pubs SA23 2808 00...

Page 4: ...ad Safety notices on page v and Notices on page 61 First Edition September 2000 Copyright International Business Machines Corporation 2000 All rights reserved US Government Users Restricted Rights Use...

Page 5: ...e NC dialer window 23 Maintaining and reconfiguring PPP dialer parameters 23 Using the PPP dialer to access flash images 24 Troubleshooting PPP dialer problems 24 Altering the flash image of a worksta...

Page 6: ...Trademarks 63 Electronic Emission Notices 63 Federal Communications Commission FCC Statement 63 Glossary of abbreviations 65 Index 67 iv...

Page 7: ...when possible to connect or disconnect signal cables RSFTD004 DANGER An electrical outlet that is not correctly wired could place hazardous voltage on metal parts of the system or the products that at...

Page 8: ...ery as instructed by local regulations RSFTC227 Handling static sensitive devices When you handle components take these precautions to avoid static electricity damage v Do not open static protective p...

Page 9: ...ations ship with your hardware Refer to these publications for information that relates to your workstation v See the IBM NetVista Quick Setup for N2800e Thin Client Express Type 8364 Model Cxx SA23 2...

Page 10: ...s by FAX use either of the following telephone numbers United States and Canada 1 800 937 3430 Other countries 1 507 253 5192 v If you prefer to send comments electronically use the following network...

Page 11: ...a CompactFlash card v A Netscape browser v 3270 5250 and VTxx emulator sessions v An Independent Computing Architecture ICA client and ICA Remote Application Manager v Separate utility programs for fl...

Page 12: ...2...

Page 13: ...ompactFlash card with preloaded software v 2 USB ports for a keyboard and other USB devices v 2 PCI adapter slots for PCI devices v Two serial ports for serial devices Note The Netscape browser requir...

Page 14: ...om 24 to 28 Watts During periods of inactivity the system switches into the suspend state and power consumption reduces to approximately 18 Watts Once the system enters the soft off state power consum...

Page 15: ...ce procedures on page 45 provides information on how to exchange memory Refer to Appendix A Replacing hardware parts on page 41 for detailed memory specifications and orderable N2800e Thin Client Expr...

Page 16: ...6...

Page 17: ...ide the switch A to the correct setting for your location see Voltage selection in Table 11 on page 42 Installing options v If you have additional memory or optional feature cards see Appendix B Hardw...

Page 18: ...le to the power socket 10 4 Plug all power cables into properly grounded working electrical outlets 5 To power on your thin client move the power supply switch 9 to the on position Notes a The white p...

Page 19: ...ngs The Configuration Tool launches after the Setup Utility in either situation Refer to Configuring the N2800e Thin Client Express on page 11 for more information about working with the Setup Utility...

Page 20: ...10...

Page 21: ...he following v Using the Setup Utility to configure the workstation v Using the Configuration Tool to configure the workstation on page 12 Using the Setup Utility to configure the workstation The Setu...

Page 22: ...nstead of the Ethernet or Token Ring connection See PPP dialer for Thin Client Express workstations on page 21 For information on using the Setup Utility to update CompactFlash cards see Using the Set...

Page 23: ...e Configuration Tool 1 Use the Configuration Tool itself to create an administrator password 2 Use the Thin Client Manager Operations Utility For more information on using the Thin Client Manager Oper...

Page 24: ...14...

Page 25: ...boots If you experience problems while attempting to update or recover the flash ofa workstation verify the status of the Service Utility network support services For information regarding how to veri...

Page 26: ...tall the Operations Utility click Install NetVista Thin Client Manager Operations Utility To install the Service Utility click Install NetVista Thin Client Express Service Utility Downloading the util...

Page 27: ...wnload NetVista Thin Client Express Service and Operations Utilities 7 From the Downloads box click the item that you want to download Installing the Thin Client Service Utility and the Operations Uti...

Page 28: ...18...

Page 29: ...following tasks v Install the Operations Utility on your computer For information on installing the Operations Utility see Installing the Thin Client Service Utility and the Operations Utilities on p...

Page 30: ...20...

Page 31: ...Domain Name System DNS information from ISPs To enable DNS perform the procedure Configuring initial modem settings for PPP dialer access on page 22 For a list of tested modems visit the following un...

Page 32: ...s Once you have prepared a workstation for PPP dialer access you must configure the initial modem settings of the workstation Perform the following steps from the Communication Options menu of the Con...

Page 33: ...rors After the workstation has completed a successful dial connection the Configure a Workstation Mode menu appears You are now ready to configure the workstation desktop See Using the Configuration T...

Page 34: ...station to use the PPP dialer the workstation uses the dialer to access the update flash image See Using the Configuration Tool to perform a software update on a workstation on page 25 for more inform...

Page 35: ...ve added You can perform a software update on a workstation using the following two methods v Using the Thin Client Manager Operations Utility to perform a software update on a workstation on page 26...

Page 36: ...he Configuration Tool to configure the workstation on page 12 Using the Thin Client Manager Operations Utility to perform a software update on a workstation You can use the Thin Client Manager Operati...

Page 37: ...edures 1 Enabling peer flash recovery on a workstation 2 Recovering the image on the peer booted workstation on page 28 3 Disabling peer flash recovery on a workstation on page 29 Enabling peer flash...

Page 38: ...way IP Address v Subnet Mask 9 Press Enter to continue 10 Under Boot file server IP address specify the IP address of the flash booted workstation as the First option 11 Under Boot file server directo...

Page 39: ...hat the Service Utility services have started on the Service Utility server If you have not installed the Service Utility on a network server you can use another workstation as your source for the rec...

Page 40: ...Recovering the flash image of a workstation can take as long as 10 minutes Do not power off the workstation until the flash recovery process is complete After the recovered workstation reboots the Con...

Page 41: ...n resolving hardware problems that are associated with these devices Verifying hardware problems Table 2 identifies possible hardware problem indications that can occur with the NetVista thin client d...

Page 42: ...failure Visible hardware failure Audio beep sequences Audio beep sequences on page 34 LED indications LED indications on page 35 Error codes and text messages Error codes and text messages on page 36...

Page 43: ...are parts on page 41 for more information on replacing a defective mouse Monitor v The monitor displays a blank screen v The monitor displays unreadable screens If the problem persists after you have...

Page 44: ...audio and visual alerts when reporting hardware problems In the event of a hardware problem the NetVista thin client emits audio beeps before your monitor initializes After your monitor initializes er...

Page 45: ...ndix A Replacing hardware parts on page 41 for information LED indications The LED indicators of the following devices maintain a solid green color during normal operation v Logic unit system LED and...

Page 46: ...ashing amber color 1 Press the white power button to reset power to the NetVista thin client 2 If the system LED still shows a solid amber color or a flashing amber color you may need to replace the N...

Page 47: ...enter the NS Boot utility Battery messages NSB01xxx NSB01500 Battery dead Replace the lithium battery see Appendix B Hardware maintenance procedures on page 45 Main memory messages NSB10xxx NSB11500 O...

Page 48: ...If the symptom remains replace the thin client logic unit see Appendix A Replacing hardware parts on page 41 NSB40510 USB initialization failure Disconnect any USB devices from the thin client and res...

Page 49: ...with the network and restart the thin client NSB80519 Failed ICMP mask request Verify that there are no problems with the network and restart the thin client NSB80529 Failed ICMP router solicitation V...

Page 50: ...iguration Gateway messages NSB84xxx NSB84509 Gateway address not valid Verify your network configuration settings in the NS Boot utility NSB84519 Address resolution failed gateway x s Verify your netw...

Page 51: ...delivers replacement parts transfers features and returns defective parts to IBM See Resolving hardware problems on page 31 to determine whether or not it is necessary to replace the thin client logic...

Page 52: ...0MHz SDRAM DIMM memory Memory 32 MB SDRAM DIMM All Countries 01K1146 Memory 64 MB SDRAM DIMM All Countries 01K1147 Memory 128 MB SDRAM DIMM All Countries 01K1148 Mouse Mouse two button All Countries 7...

Page 53: ...ppines Taiwan Thailand Trinidad Tobago U S A except Chicago Venezuela 1838574 115V Bahamas Barbados Bermuda Bolivia Brazil Canada Cayman Islands Colombia Costa Rica Dominican Republic Ecuador El Salva...

Page 54: ...the replacement part Note Customers must not ship features such as memory DIMMs CompactFlash cards or PCI adapter cards with defective logic units that they are returning to IBM It is not possible fo...

Page 55: ...ready to perform the installation procedures provided in this chapter 5 Complete the procedure Reassembling the thin client when you are finished installing components in the logic unit Reassembling...

Page 56: ...ng the thin client on page 45 Installing an optional PCI card Complete the procedure Removing the logic unit to install parts on page 45 before performing the following Peripheral Component Interconne...

Page 57: ...on the bottom of the DIMM A with the notched areas on the memory socket 3 Press down firmly on the center of DIMM A until the memory socket tabs B flip up 4 See Reassembling the thin client on page 45...

Page 58: ...of the power supply connector as you disconnect it from the logic board This releases the power supply connector latch 3 Remove the two screws B attaching the support plate C to the power supply D 4...

Page 59: ...irmly into the logic unit 4 Secure the power supply with the three Phillips head screws A removed during the power supply removal procedure 5 Slide the support plate B into place between the riser car...

Page 60: ...50...

Page 61: ...tured 1 Power off the N2800e thin client 2 Remove the base from the N2800e thin client 3 Locate the voltage selector switch A 4 Use a pen or similar object to slide the switch to the correct setting f...

Page 62: ...52...

Page 63: ...client 1 Complete the procedure Removing the logic unit to install parts on page 45 before continuing 2 Insert the CompactFlash card into the connector 3 Move the jumpers into configuration 2 Note All...

Page 64: ...e flash image has been re flashed the LED will flash green If the system LED is amber or flashes amber the flash image cannot be re flashed Try a different CompactFlash card with the N2800e machine ty...

Page 65: ...UK English Swiss German Belgian Dutch Canadian French Swiss French Belgian French NS x86 0000 e 032 020 03 BOM US English Swiss German Spanish Belgian French Swiss French Swiss Italian Italian Belgia...

Page 66: ...56...

Page 67: ...Data Channel DDC2B A monitor that is attached to the thin client does not require either standard You configure the resolution in each case at the client operating system OS level Your monitor may no...

Page 68: ...58...

Page 69: ...nd 11 Monitor Detect 0 In 12 Monitor Detect 1 DDCSDA In Out 13 Horizontal Sync Out 14 Vertical Sync Out 15 Monitor Detect 3 DDCSCL In Out Connector shell Protective Ground Table 15 Keyboard and Mouse...

Page 70: ...18 USB connector Pin Direction Description 1 Power Power 5V for USB0 2 Bidir Data positive for USB0 3 Bidir Data negative for USB0 4 Power Ground for USB0 5 Power Power 5V for USB1 6 Bidir Data positi...

Page 71: ...rld Trade Asia Corporation Licensing 2 31 Roppongi 3 chome Minato ku Tokyo 106 Japan The following paragraph does not apply to the United Kingdom or any other country where such provisions are inconsi...

Page 72: ...ign The environmental efforts that have gone into the design of this product signify IBM s commitment to improving the quality of its products and processes Some of these accomplishments include the f...

Page 73: ...s However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined...

Page 74: ...to satisfy the protection requirements resulting from a non recommended modification of the product including the fitting of non IBM option cards This product has been tested and found to comply with...

Page 75: ...X Facsimile FCC Federal Communications Commission FTP File Transfer Protocol FRU Field Replaceable Unit H HTTP Hypertext Transfer Protocol Hz Hertz or cycles per second I IBM International Business Ma...

Page 76: ...hronous Dynamic Random Access Memory SNMP Simple Network Management Protocol T TCM Thin Client Manager TCP IP Transmission Control Protocol Internet Protocol TFTP Trivial File Transfer Protocol TSE Wi...

Page 77: ...ng peer flash recovery 29 enabling peer flash recovery 27 H hardware boot block image 53 communication cables 4 connectors 3 detailed information 3 display resolutions 4 ethernet 4 hardware procedures...

Page 78: ...r access 22 Setup Utility 11 example menu 11 navigation 12 recovering the flash image of a workstation 29 software update on a workstation 25 using TCM to perform a software update 26 using the Config...

Page 79: ...ou that the information in this book is Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Accurate h h h h h Complete h h h h h Easy to find h h h h h Easy to understand h h h h h Well o...

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