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Bluetooth problems

Bluetooth turning on automatically

After each step, check to see if your issue is fixed:
1. When Bluetooth is off, your phone can still scan and automatically connect to a previously paired device. 

To prevent this, 

turn off Bluetooth scanning

.

2. Some third-party apps that control Bluetooth devices (smart watches, fitness and vehicle monitors, etc.) 

automatically turn Bluetooth on. If they do, this can prevent you from turning Bluetooth off.
To check if a third-party app you installed is automatically turning Bluetooth on, use 

safe mode

 to 

identify the problematic app, then uninstall it.

Can't pair

After each step, check to see if your issue is fixed:
1. First, 

check the basics

.

2. Make sure the phone and Bluetooth device are in discovery mode.
3. Refresh the available devices list:

a. Go to 

Settings

 > Connected devices.

b. Touch Pair new device.

4. Check if a 

software update

 is available for your phone.

5. If you’re having trouble pairing with your car, see the car manufacturer's instructions for your model.
6.

Reset

 the phone's connections, then power cycle the phone.

Can’t reconnect previously paired device

Unpair the Bluetooth device, then pair it again:
1. Go to 

Settings

 > Connected devices.

2. Next to the paired device, touch   > FORGET.

3.

Pair the device

 again.

Can't hear music

After each step, check to see if your issue is fixed:
1. First, 

check the basics

.

2. Check that the volume is up on your phone and car or Bluetooth device.
3. Check that other devices paired with your phone aren't playing the music.

Fix issues : Bluetooth, Wi-Fi, USB issues

208

Содержание moto g71

Страница 1: ...User Guide ...

Страница 2: ...boratories Licensing Corporation Certain features services and applications are network dependent and may not be available in all areas additional terms conditions and or charges may apply Contact your service provider for details All features functionality and other product specifications as well as the information contained in this help content are based upon the latest available information and...

Страница 3: ...ons 18 Phone terms you should know 22 Get around on your phone 24 Learn gestures 24 Move between apps and screens 25 Use quick settings 26 Turn screen off and on 29 Capture your screen 31 Take screenshots 31 Record your screen 32 Create GIFs 34 Discover useful tools 35 Turn flashlight on and off 35 Control phone with your voice 35 Get directions to a location 36 Use clock and weather widget 37 Man...

Страница 4: ...ainst harmful apps 70 Search and browse 72 Search the web 72 Search your phone 73 Browse websites 74 Text messaging 76 About text and multimedia messages 76 Read send manage text messages 76 Add attachments 79 Save attachments from text message 80 Turn group messaging on or off 80 Change default messaging app 80 Control notifications for text messages 80 Change text message reply to incoming calls...

Страница 5: ... Share contacts 98 Phone calls 99 Answer calls 99 Make calls 100 During a call 102 Make video calls 103 Make conference calls 103 Make calls over Wi Fi 103 Block calls and texts 104 Turn call waiting on and off 106 View and delete call history 106 Make emergency call from locked phone 108 Voicemail 109 Use voicemail 109 Send all calls from contact to voicemail 110 Music 111 Listen to radio 111 Lis...

Страница 6: ...Choose how apps notify you 136 Battery 140 Charge phone 140 Extend battery life 140 Prevent overcharging 142 Use Battery Saver mode 142 Show battery percentage in status bar 143 Storage 144 About storage options 144 Manage phone storage 144 Find downloaded files 145 Recover recently deleted files 146 Upload music to cloud 146 Upload photos and videos 146 Scan documents and make copies 147 Sound vi...

Страница 7: ...72 Be ready to find a lost phone 172 Lock and unlock phone 173 Set screen lock 173 Adjust lock options 174 Unlock with trusted devices 175 Unlock with your face 176 Unlock at trusted places 177 Keep phone unlocked while it s on you 178 Use fingerprint security 178 Pin an app screen 180 Lock SIM card 181 Location 182 Use location services 182 Accounts 184 Add or remove accounts 184 Change name info...

Страница 8: ...stable 198 Phone feels warm or hot 198 Phone won t turn on 199 Phone restarts or crashes 199 Screen is frozen or won t respond 200 Screen displays wrong colors 201 Call and SIM issues 202 Problems making receiving calls 202 Problems during calls 203 Battery issues 206 Charging problems 206 Battery drains too fast 207 Bluetooth Wi Fi USB issues 208 Bluetooth problems 208 Wi Fi problems 210 Can t tr...

Страница 9: ...Gmail problems 218 Play Store problems 219 Maintenance procedures 220 Update Android software 220 Reset Wi Fi cellular data and Bluetooth 220 Reset phone 221 Get more help 222 moto g71 5G ix ...

Страница 10: ...r hardware Hardware diagram 1 Tray for SIM card 2 Earpiece 3 Front camera Learn more in Camera help 4 Microphone 5 Proximity sensor 6 Google Assistant button 7 Volume up down button 8 Power button Set up phone 1 ...

Страница 11: ...oft cloth Avoid abrasive cloths including paper towels and other materials with rough surfaces If the screen gets drops of liquid on it wipe it with a clean dry cloth To disinfect your phone It is okay to use wipes or cloths moistened with 70 isopropyl alcohol to gently wipe your screen When disinfecting or cleaning your phone turn it off and avoid getting any moisture in its openings including th...

Страница 12: ...nd gently push to pop it out 2 Insert or remove the cards as needed To use one SIM card Or to use two SIM cards dual SIM models only To see if your phone supports dual SIMs go to Settings About phone SIM Status If you see SIM Slot 1 and SIM Slot 2 then your phone supports dual SIMs Set up phone 3 ...

Страница 13: ... your new phone and Google account Photos will back up to Photos Contacts will back up to Contacts Calendar will back up to Calendar 1 Charge both phones and connect them to a Wi Fi network 2 To ensure you don t miss any messages or calls on your iPhone a Turn off iMessage Settings Messages off Or if your SIM has been removed deregister your phone b Turn off FaceTime Settings FaceTime off 3 Downlo...

Страница 14: ...ting up your device 3 Touch Start 4 Insert your SIM to connect to the mobile network or touch Skip 5 Connect to a Wi Fi network and touch Next 6 Follow the onscreen instructions to select the old phone or backup associated with your Google account and to choose which apps and data to copy Tip Be sure to leave Back up to Google Drive turned on What gets copied from Android phone If you copy data fr...

Страница 15: ...ome screen If you see troubleshoot the issue Both SIMs can make and receive calls and text messages Only the owner of the phone not additional users or guests can access dual SIM settings Set up SIM profile Set SIM options based on how you expect to use the cards 1 Go to Settings Network internet SIM cards 2 Select the option that best meets your needs Smart SIM Automatically select SIM for voice ...

Страница 16: ...s assigned to You can rename the SIMs You can also change SIM icon color to make them easy to differentiate 1 Go to Settings Network internet SIM cards 2 Touch the SIM to change 3 Change settings as needed Set up voicemail Set voicemail password Contact your carrier for help setting or recovering your password PIN for voicemail Set mailbox greeting Your carrier provides and manages your voicemail ...

Страница 17: ... account If you didn t add a Google account to your phone and want to set up email for an IMAP POP provider an address that s not Gmail 1 Open the Gmail app 2 Follow the onscreen instructions to enter your email address password and account options If you have problems setting up the account read Google s help for Gmail Set up corporate email If you use Microsoft Office Outlook on your work comput...

Страница 18: ...encies Set up emergency information You can set up emergency information for first responders or others to view from your lock screen such as your emergency contact and medical information blood type allergies To set up your emergency information 1 Go to Settings About phone 2 Touch Emergency information 3 Set up your information Note Anyone who picks up your phone can see your emergency info with...

Страница 19: ...ice 3 Turn it on or off To learn more about ELS read Google s help Turn emergency alerts off on Your phone can receive free alerts to inform you of public safety messages threats to life and property like extreme weather and other emergencies When an emergency alert is sent out appears in the status bar Touch the notification to read the alert You can turn most alerts off or on and adjust alert no...

Страница 20: ...ce your phone when you don t want to be interrupted Protect your phone Set up a screen lock Set up fingerprint security to unlock your screen safely and quickly with a touch In case you lose your phone set up Find My Device and record your IMEI number Other common set up tasks Connect with your Bluetooth devices and Wi Fi networks If you use multiple languages set them up so they appear on your ke...

Страница 21: ... Swipe up from the bottom of the screen to see the list of all your apps If you don t see this add the app tray 5 Favorites tray Provides one touch access to your most used apps from any home screen page You can customize which apps appear here 6 Navigation bar Use gestures to move between apps and screens You can replace the bar with the navigation icons instead 7 Folder Add folders to organize a...

Страница 22: ...per styles widgets and other home settings If you want an entirely new look and feel for your home screen you can use a different launcher About your lock screen The lock screen appears when you re using a screen lock and you power on your phone or turn on the screen Tip If you re using Peek Display you ll see those notifications before you get to your lock screen From the lock screen you can Make...

Страница 23: ... Go into Lockdown Temporarily turn off notifications and fingerprint unlocking You can customize your lock screen to add a message and control which notifications appear Learn the basics 14 ...

Страница 24: ... and entertained Protect your phone You carry your phone around with you and accidents happen phones get lost sometimes So set up some security and prevent heartache if you and your phone become separated Set up a screen lock This is your first line of defense in keeping your sensitive information safe Prefer numbers shapes words Set up a PIN pattern or password required to unlock your phone Learn...

Страница 25: ...as a Wi Fi hotspot to share your internet connection with your other devices that need internet access for example a laptop or tablet Reboot phone In the unlikely event that your phone becomes unresponsive frozen shows a blank or black screen or doesn t respond to the Power button you can reboot it Press and hold the Power button for 7 10 seconds The phone will restart normally Certain features se...

Страница 26: ...and access your personal information and files from any computer or mobile device Synchronize everything Never lose your contacts Associate them with your Google account if you create them on your phone and view them from Gmail on any computer or by signing into your Google account on any phone Create emails or calendar events on your phone and view them on any computer Access your browser bookmar...

Страница 27: ...eans swipe the status bar down for details On the right icons tell you about your phone s battery level and network connections A dot means there are more icons to view Drag down from the top of the screen to see all icons What status icons mean These are the icons from apps that came on your phone and the phone status icons Icon Meaning CALLS Active call Missed call Speakerphone on Microphone mut...

Страница 28: ...Connected to different cellular mobile network roaming Data Saver is on preventing apps from using background data Wi Fi network within range Connected to Wi Fi network Poor connection to Wi Fi network No SIM card Location services are in use Airplane mode on CONNECTIVITY Bluetooth connected Trusted device connected Your phone is a Wi Fi hotspot Devices can connect to share your data connection Wi...

Страница 29: ...ort this feature SYNC AND UPDATES App updates are available for download from Play Store Email and calendar sync in progress Upload complete Download complete Google backup in progress Google backup complete SOUND Vibrate DO NOT DISTURB Do Not Disturb is on BATTERY Battery fully charged Learn the basics New to Android 20 ...

Страница 30: ... to 80 Phone is in Battery Saver mode ALARM AND CALENDAR Alarm set Upcoming calendar event EMAIL AND MESSAGING New Gmail message New text message New voicemail Important alert OTHER ICONS Screenshot is available Animated GIF is available Learn the basics New to Android 21 ...

Страница 31: ...t technologies to handle these radio transmissions GSM CDMA Edge 3G 4G LTE HSPA iDEN data Information sent or received from your phone other than calls and text messages You may use data when you access the internet check your email play games use apps and more Background tasks such as syncing or location services may also use data data usage The amount of data your phone uploads or downloads over...

Страница 32: ...battery and network connections Apps display icons in the status bar to alert you of events such as new messages sync The process of sharing the same information across multiple devices and websites Contacts calendars and email are often synced through cloud services so you can enter information on one device and access it through another widget An element you can add to your home screen that give...

Страница 33: ... the target position Result Move elements on the screen for example change a toggle from on to off Try it Drag an app shortcut from one spot on your home screen to another Swipe Quickly move one finger across the screen without pausing when you first touch so you don t drag instead Result Switch between home screens or between tabs in an app Or move quickly through a list You can swipe different d...

Страница 34: ...creens using your touch screen Settings System Gestures System navigation Use gesture navigation Use these gestures to move between screens and apps if you chose Gesture navigation and see at the bottom of your home screen Action Gesture to use Switch between apps At the very bottom of the screen swipe left or right See all recent apps Drag up from the bottom hold then let go See all apps Swipe up...

Страница 35: ... what s on the screen Use quick settings Open quick settings Settings you adjust frequently like Bluetooth are quick settings easy to get to from any screen To see your first few quick settings swipe down once from the top of your screen To see all quick settings swipe down again Adjust quick settings Do one of the following Touch an icon to toggle the setting on or off Touch hold an icon to adjus...

Страница 36: ...Do Not Disturb Flashlight Wi Fi calling Dolby Atmos Auto rotate GIF maker Battery Saver Mobile data Airplane mode Learn the basics Get around on your phone 27 ...

Страница 37: ... Appears after you turn on Data Saver the first time Night Light Bedtime mode NFC System update Wi Fi hotspot Appears after you turn on hotspot the first time You can also slide to adjust screen brightness Learn the basics Get around on your phone 28 ...

Страница 38: ...efore your screen automatically turns off When you bring the phone to your face to speak into it during calls the screen turns off to prevent accidental touches When you pull the phone away from your face the screen turns on so you can use it If the screen stays dark follow these steps Turn screen off and on manually To turn the screen on Press the Power button If you ve set up a screen lock you n...

Страница 39: ...When your screen is off battery friendly Peek Display notifications fade in and out showing only notifications delivered since the screen was last on Learn the basics Get around on your phone 30 ...

Страница 40: ...ly until the screen is captured 2 To scroll and capture more content touch To stop scrolling before the end of the page touch STOP or 3 Do any of the following To edit the screenshot touch To share it touch To analyze it with Google Lens touch For more time to review it before taking an action touch the thumbnail to open the screenshot To open the screenshot after the thumbnail disappears swipe th...

Страница 41: ...ext color Blur with mosaic effect Swipe over the area to blur Undo change Redo change Close without saving Save Find screenshots later Open the Photos app and touch Library Screenshots Record your screen You can record a video of your screen while you re using it You can choose to include your audio or a selfie video when recording Record screen 1 If you want the recording to show when you touch s...

Страница 42: ...just recording options touch and then touch To restart recording touch You can drag the recorder to reposition it You ll see a timer next to and in the status bar 5 To stop recording Touch on the recorder Or swipe down from the top of the screen then touch the red notification Adjust recording options Sound You can mute or record your phone s sound and you can include your own narration To adjust ...

Страница 43: ...make an animated GIF from a video on your screen Record a GIF 1 Open the video in the Photos Files or other media viewing app and pause the video where you want to start the GIF 2 Open quick settings and touch GIF maker 3 Touch Start 4 Adjust the GIF s frame over the video To reposition the frame drag To change dimensions drag the corners or sides To close touch 5 To start recording touch You can ...

Страница 44: ...enormous 1 Get your assistant s attention by doing any of these Press the Google Assistant button For hands free control say Hey Google or OK Google if you ve taught it to recognize your voice Swipe up from the bottom left or right corner of your phone Learn more Touch 2 Ask a question or say a command For example you can say What s the weather today or Set alarm for 7 AM tomorrow Tip To see a lis...

Страница 45: ...the Google Assistant button 2 Say Navigate to destination Use Directions widget 1 Before you hit the road add a Maps Directions widget to your home screen and you ll have directions to any destination you choose 2 When you re ready to roll just touch the widget and your phone will talk you through the directions Tip Combine your Directions widgets into a folder on your home screen Get directions t...

Страница 46: ...rm switch it on Touch to view or edit its ringtone To delete an alarm touch next to it then touch 3 To control general alarm settings like alarm volume and snooze duration touch Settings When an alarm is set shows in the status bar Manage weather forecasts Display current conditions for your location or for a city you select Show temperature and conditions for current location 1 Do one of the foll...

Страница 47: ...her provider s website touch an item on the forecast To change the frequency of forecast updates touch Forecast update period then select a duration Control weather alert notifications The Moto Widget widget sends notifications about weather conditions that need special attention To turn notifications on or off 1 Touch the temperature 2 Touch 3 Turn Weather alert notifications on or off View your ...

Страница 48: ...ed the phone today How many notifications you ve gotten 3 For more information touch a label on the chart For example to see your screen time for the week touch today s usage time Limit daily screen time For individual apps you can set a timer that limits the amount you use the app daily Tip To manage your child s screen time use parental controls To set an app timer 1 Go to Settings Digital Wellb...

Страница 49: ...ings and touch Or on the notification touch Turn off now To turn it off for a short period touch Take a break To remove the schedule 1 Do one of the following Open quick settings then touch hold Go to Settings Digital Wellbeing parental controls Focus mode 2 Next to Schedule touch Tip To mute sounds stop vibration and block notifications for all calls and notifications use Do Not Disturb Make it e...

Страница 50: ...se or download using Chrome Google Search Play Store and YouTube You ll need to set up parental controls on your and your child s devices To set up parental controls on this phone 1 Go to Settings Digital Wellbeing parental controls 2 Touch Set up parental controls 3 Follow onscreen instructions to set up the phone for child or adult usage 4 To set up parental controls on the other device refer to...

Страница 51: ... Capitalize letters To type in ALL CAPS touch twice quickly so you see Touch it once more to turn ALL CAPS off To change capitalization of a word you ve already typed 1 Select the word 2 Touch until you see the capitalization you want first letter only ALL CAPS or lowercase Use glide typing You have two options for entering text type one letter at a time multi touch typing or slide your finger thr...

Страница 52: ... touch it in the suggestion bar If the word is misspelled select the correct word in the suggestion bar or type the correction Type in multiple languages If you have added multiple languages as a system language in your phone settings keyboards and text suggestion are available for those languages When using a keyboard language other than your primary system language available keyboard languages a...

Страница 53: ...board 3 Speak what you want to type Speak naturally but clearly There s no need to shout or hold the phone close to your mouth To include punctuation say comma period question mark or exclamation point To pause or restart touch To delete a word touch Fill in forms automatically Don t retype your personal information again and again Save it securely then with just one touch fill in passwords addres...

Страница 54: ... photos with AI visual effects and use them as wallpaper 1 Touch hold hold a blank area on your home screen then touch Wallpapers Stylize 2 Select an image 3 Select a style to apply to the image 4 Touch Set wallpaper Customize the app tray Choose where to find apps app tray or home screen The app tray holds all of your installed apps Swipe up from the bottom of the home screen to open the tray Thi...

Страница 55: ...ouch access to your most used applications You can customize these app shortcuts To change the app shortcuts 1 Touch hold one of the app shortcuts then drag it up and drop it on Remove 2 Swipe up from the bottom of the home screen to open your app list 3 Touch hold the app you want When the new shortcut appears drag it to the empty spot in your tray Tip You can also use folders in your Favorites t...

Страница 56: ...een Or drag it to the edge of the screen and drop it onto a new home screen Add task shortcuts Many apps include shortcuts to common tasks so you don t have to open and navigate the app 1 Touch hold an app icon to see available task shortcuts 2 Do one of the following To perform the task touch it To create a shortcut for that task drag to an empty space on your homescreen Here are examples of task...

Страница 57: ...Data usage Wi Fi Add web page shortcuts 1 Open the Chrome app 2 Navigate to the web page 3 Touch Add to Home screen 4 Edit the name if desired 5 Touch Add 6 Do one of the following Touch hold the icon to drag it where you want on the home screen Touch Add automatically Add folders Folders organize your shortcuts You can create folders on your home screen or in your app tray Home screen folders Per...

Страница 58: ...rag it up and drop it on Remove App tray folders To create a folder in your app tray 1 Open the app tray 2 Touch Create folder 3 Type the folder s name 4 Touch app icons to select what to put in the folder 5 Touch Done To change apps in the folder 1 Touch hold the folder 2 Touch Edit 3 Touch app icons to add or remove them To add one app to the folder 1 Touch hold the app s icon 2 Touch 3 Select t...

Страница 59: ...ss to Google feed Adjust icon size and names You can make the app icons on your home screen and in the app tray larger or smaller You can also remove or expand the names below the icon 1 Touch hold a blank space on your home screen 2 Touch Home settings 3 Adjust settings To make the icons smaller or larger touch Icon size and move the slider to choose a size To remove the names below the icons tou...

Страница 60: ...ed to download a new launcher and update settings to use that launcher Launchers frequently include new sets of wallpapers new gestures for interacting with your phone and customizable elements for your home screen You can switch back to the original launcher and its home screen at any time Get different launcher 1 Search for launcher in Play Store 2 Read through the choices and download the one o...

Страница 61: ...rt screen saver The screen saver automatically starts when you connect your phone to a dock or charger and the screen turns off To exit the screen saver and return to your home or lock screen Press the Power button Or if you re using fingerprint security touch the sensor To manually start your screen saver any time go to Settings Display Advanced Screen saver and touch Start now Turn off screen sa...

Страница 62: ... Calculator Make some quick calculations Calendar Keep track of your upcoming events get automatic reminders on your phone and coordinate with others by sharing calendars Camera Capture photos or videos To learn more read help in Camera app Chrome Browse the web Access your browser bookmarks from any device and sync tabs with your computer or Android devices Clock Set alarms Use a timer or stopwat...

Страница 63: ...them Duo Make video call with your friends across Android and iOS Facebook Connect with friends family and communities Share updates and media Find information on events entertainment and businesses Files Browse and manage files and folders stored on your phone Fit Track your health and physical activity FM Radio Listen to FM radio stations Available in Play Store if not preloaded To learn more op...

Страница 64: ... TV shows for instant viewing from Play Store Home Set up and control your Google Home and Chromecast devices and other home products like lights cameras and thermostats Interactive wallpapers Provides access to Motorola s interactive wallpapers hosted on the cloud so they don t take up space on your phone until you download them Maps Find your destination explore locations Messages Send and recei...

Страница 65: ...vice Podcasts Find the latest episodes of your favorite podcasts browse popular and trending podcasts or discover new podcasts based on your listening history and preferences Settings Customize your phone settings Sheets Create edit and collaborate with others on spreadsheets Slides Create edit collaborate with others and play presentations TikTok Watch short form videos Create your own videos and...

Страница 66: ...hen let go 2 In your list of recent apps Swipe left or right to see more apps Touch any app screen to return to it Swipe an app screen up to remove it from the list To clear the list swipe all the way right and touch Clear all Tips To switch between apps swipe left or right at the very bottom of the screen Use two apps at once with split screen Close apps To get out of an app swipe up from the bot...

Страница 67: ...ng problems with an app try these troubleshooting steps View two apps on screen Use split screen view 1 Open the first app 2 Drag up from the bottom of the home screen hold then release 3 In the list of recent apps touch the app s icon at the top of the preview to see and Be sure to touch the app s icon instead of the preview which opens the app 4 Touch Split screen 5 Select the second app to use ...

Страница 68: ...off To see all apps that support Picture in picture 1 Go to Settings Apps notifications 2 Touch Advanced Special app access Picture in picture 3 To turn off Picture in picture for an app touch it and turn Allow picture in picture off View notifications Find your notifications Apps send notifications to alert you about things like new messages calendar events and alarms You can check your notificat...

Страница 69: ...e bottom that let you complete common tasks without opening the full app If you have several notifications these actions are hidden When you see touch it to reveal actions Open the app that sent the notification Swipe down from the top of the screen and touch the notification to open the app From your lock screen touch the notification twice and enter your PIN pattern or password to unlock your sc...

Страница 70: ...ning to music Learn more Set your phone face down on a surface to start Do Not Disturb mode Learn more Pick up your ringing phone to silence it and switch to vibrate Learn more Swipe back and forth to use split screen Learn more Optimize your gaming Moto Gametime provides tools and settings to help you focus on gaming You can Turn on enhanced display and audio settings Learn how Block notification...

Страница 71: ...a game touch Turn Moto Gametime on off To turn it on off for all games 1 Open the Games app 2 Touch and turn Moto Gametime on or off To turn it on off for a specific game 1 Open the Games app and touch 2 Touch a game to add or remove it Open sidebar Use the sidebar to quickly adjust settings during a game To open it you can either Touch Swipe right Swipe right but don t show This gives maximum spa...

Страница 72: ...ations 3 When Block calls is on calls from starred contacts are allowed as exceptions To block starred contacts as well or to permit calls from all contacts touch Allow calls from To permit urgent calls if the same person calls a second time within a 15 minute period turn Allow repeat callers on From Games app 1 Open the Games app 2 Touch 3 Turn Block notifications and Block calls on or off 4 When...

Страница 73: ... you haven t installed or set up Twitch follow onscreen instructions to do so 3 Log in and follow onscreen instructions to stream For help streaming go to help twitch tv Other social apps You can add up to two shortcuts in the sidebar to social apps such as WhatsApp or Discord for quick access to your gaming friends When you open the app from the sidebar during a game it appears in a small freefor...

Страница 74: ...2 To record your screen touch Learn more To take a screenshot touch 3 To share it touch Use apps 65 ...

Страница 75: ...ng do some research check the app s rating and read lots of comments To download apps 1 Open the Chrome app and go to the appropriate site to download the app If you see a warning touch OK to continue You ll see in the status bar when the download completes 2 Touch the download notification to install the app Or open the Files app to install it later 3 When installing the app be sure to review wha...

Страница 76: ... device 3 Touch Manage then touch the app s name 4 Touch and turn off Enable auto update To stop all apps from updating automatically 1 Open the Play Store app 2 Touch your profile icon Settings 3 Touch Network preferences Auto update apps Don t auto update apps Restore Play Store apps If you uninstall an app you got from Play Store you can reinstall it anytime Have apps you use infrequently such ...

Страница 77: ... with only the original software and apps If the issues go away in safe mode the problem is probably from a third party app you downloaded To restart in safe mode 1 Press hold the Power button 2 Touch hold Power off Then touch OK to restart in safe mode When it restarts you ll see Safe mode across the bottom of the home screen and all widgets and third party apps will be disabled 3 Use your phone ...

Страница 78: ... then touch 2 Touch Force stop Delete apps you installed You can delete uninstall apps that you downloaded For many preloaded apps you can disable but not delete them 1 Touch hold the app s icon 2 Do one of the following Drag the icon up and drop it on This removes the app and frees storage space If you don t see a delete option touch hold the app icon then touch Disable Delete apps installed by o...

Страница 79: ...en instructions To back up other files that aren t automatically backed up like attachments or downloads 1 Open the Drive app 2 Touch 3 Touch Upload then choose the files or folder to upload Protect against harmful apps Scan phone for harmful apps Play Protect helps keep your phone secure by automatically scanning your apps including sideloaded apps to check for potentially harmful apps malware If...

Страница 80: ...If your phone seems slow If you ve scanned your phone to confirm there aren t any potentially harmful apps but your phone seems slow try these troubleshooting steps Use apps Manage your apps 71 ...

Страница 81: ...get 2 Start typing a search term As you type suggested terms appear 3 Touch a suggestion to search for it Use camera to search for info In the Camera app you can use Google Lens on the viewfinder to Search for information about objects and surroundings Learn about products landmarks and buildings plants and animals books and visual art Scan barcodes and QR codes Search for related information open...

Страница 82: ...uch the place to dial its number If it doesn t work Make sure Location is enabled Touch Settings touch Nearby places and turn it on Delete Google search history Read Google s help for instructions Use search engine other than Google To use a search engine other than Google 1 Search for search engine in Play Store and install one of the apps 2 Open that app to search 3 Optionally Delete the Google ...

Страница 83: ... downloaded files use the Files app Browse websites Visit and bookmark websites Your phone connects to your carrier s cellular network or to a Wi Fi network to access the internet To save data charges on your cellular plan use a Wi Fi connection 1 Open the Chrome app 2 Go to a site by touching the bar at the top and typing the address 3 On a web page To bookmark it touch Or touch Add to Home scree...

Страница 84: ...Clear browsing history 1 Open the Chrome app 2 Touch History 3 Touch Clear browsing data To learn more read Google s help You can also review and delete your search history Change default browser You can download other browsers from Play Store After you ve installed one you can make it your default browser 1 Go to Settings Apps notifications 2 Touch Default apps Browser app Or touch Advanced Defau...

Страница 85: ...each person in the group MMS messages use cellular data and require a cellular data plan or pay per use payment Group messaging Group messaging lets multiple people carry on a group conversation All replies from recipients are delivered to all recipients in a group conversation thread Though you send one message to multiple recipients you are charged for each message received Group messaging Conve...

Страница 86: ...creen notifications Send text message 1 Open the Messages app 2 Touch 3 Enter recipients then type the message 4 Optionally To add an attachment touch or To add a smiley or other icons touch on the onscreen keyboard If you re using two SIMs and want to switch to the other to send the text touch and select the SIM 5 Touch Tips for sending messages To text your best friend with one touch from your h...

Страница 87: ...t from a message 1 Open the Messages app 2 Open the conversation 3 Touch hold the message 4 Touch You can now paste it elsewhere like in an email you re composing Delete or archive texts When you delete a message you also delete any attached photos or videos If you want the attachments be sure to save them before deleting the message To delete a single message open the conversation thread and touc...

Страница 88: ...camera or capture a video Touch for other types of attachments emoji GIF your location 4 Touch To learn more touch Help Feedback in the Messages app Send contact as text message 1 Open the Messages app 2 Open your conversation with that person 3 Touch their name at the top of the conversation You ll see their contact information 4 Touch Share 5 Choose parts of the contact info to share then touch ...

Страница 89: ...ents in a single thread If you do not want multi recipient SMS messages converted to MMS and want replies sent in separate threads only to you turn off group messaging This feature is not available in all countries To adjust the group messaging setting 1 In the Messages app touch Settings Advanced 2 Touch Group messaging and select an option Change default messaging app You can download additional...

Страница 90: ...ponses to edit it Get text messages on your computer Set up Device Pairing If you use the Messages app on your phone you can see and send text messages on your computer Pair your computer and the Messages app on your phone by scanning a QR code The QR code is unique to that computer You can set up multiple computers getting individual QR codes but only one is active at a time To set up a computer ...

Страница 91: ...nt from your computer Sign out of Device Pairing If you don t use Messages on a paired computer for 14 days you re automatically signed out from that computer for security reasons If you re using a shared or public computer sign out when you re done To sign out from your phone 1 Open the Messages app 2 Touch Device Pairing 3 Do one of the following Touch next to an individual computer to sign out ...

Страница 92: ...l You can view or save them You can print emails from your phone Reply to or forward an email 1 Touch to reply to the sender Or swipe to the end of the email and touch to reply to all recipients or to forward 2 Enter your message 3 To copy someone on the email in the To field touch 4 Touch Send new email 1 Open the Gmail app and touch Compose Or touch hold then touch Compose If you send lots of em...

Страница 93: ...ur phone Learn more For more help with Gmail read Google s support information For help managing email from other providers sign into your email account on your computer and look for the provider s instructions View email attachments View attachments Attachments appear at the end of an email To view or play the attachment touch it If you see a message that you can t open the attachment type most f...

Страница 94: ... To preview your inboxes open emails or quickly start a new email add the Gmail widget to your home screen With the widget you can Open a message Touch the message Compose a message Touch View more messages Scroll down the list Open the app Touch the folder name at the top of the widget Add email signature To add a signature automatically to the end of emails you send 1 Open the Gmail app 2 Touch ...

Страница 95: ...3 Adjust notification settings Tip To automatically silence notifications during hours you specify use Do Not Disturb Use apps Email 86 ...

Страница 96: ...e multiple Google accounts on your phone you can control which events are synced with your phone Find calendar events Open calendar events You ll see in the status bar to alert you of upcoming events Just swipe the status bar down and touch the notification to see the event details in your calendar To see your list of upcoming events open the Calendar app Tip For an overview of your upcoming event...

Страница 97: ...it touch To delete it touch Delete Control which events are shown To temporarily hide calendar events for a Google account you don t need to see all the time 1 Open the Calendar app and touch 2 Beneath the account name touch Events If you have multiple calendars for that account touch the name of each calendar to hide its events Tip When you hide events the calendar still syncs with your Google ac...

Страница 98: ...tion settings If you have assigned a ringtone for the notification but you silence your phone your phone won t play the ringtone Tip To automatically silence notifications during hours you specify use Do Not Disturb Use apps Calendar app 89 ...

Страница 99: ...ce Match 2 When prompted to speak say your command For example Set alarm for 7 45 p m label switch the laundry or Wake me up at 7 a m tomorrow Your phone sets the alarm and provides a confirmation When an alarm is set You ll see in the status bar To adjust it open quick settings swipe down again and touch the alarm time Delete an alarm 1 Open the Clock app 2 Touch 3 Touch Use timer or stopwatch Us...

Страница 100: ...se timers frequently create a task shortcut Touch hold then drag Create new timer to your home screen Use a stopwatch Record your time 1 In the Clock app touch for the Stopwatch tab 2 Touch 3 Do any of the following To pause the stopwatch touch To record laps or multiple durations while the stopwatch is running touch To reset the counter to zero touch If you leave this app quickly return to it by ...

Страница 101: ...anually 1 Go to Settings System Date time 2 Turn Use network provided time off 3 To make corrections touch Date and Time Switch time zones 1 Go to Settings System Date time 2 Turn Use network provided time zone off 3 Touch Time zone Then choose a regional time zone which is applied to the current time Show multiple time zones You can view multiple time zones in the Clock app so you can coordinate ...

Страница 102: ...em Tip To clear all selections touch at the top of the screen next to the number selected 4 Touch and select the way you want to share Upload photos and videos Back up automatically 1 Open the Photos app 2 Touch your profile icon Turn on backup 3 Select back up and sync settings and touch Confirm You can change these settings any time Adjust back up settings 1 Open the Photos app 2 Touch your prof...

Страница 103: ...to or video 3 On the photo or video touch Swipe up if you don t see View your backed up photos and videos From your phone open the Photos app From your computer sign in to photos google com More help To learn more read Google s help Use apps Photos app 94 ...

Страница 104: ... If you have multiple accounts on your phone and want to change the default account for new contacts in the Contacts touch your profile icon Default account for new contacts 5 Touch Save Add contact from text message You can easily create a new contact or add a new number for an existing contact when you receive a text message from an unassigned number 1 Open the Messages app 2 In the message list...

Страница 105: ...ngle listing 1 Open the Contacts app 2 Touch hold the primary contact to merge By default this contact s name is used for the new listing 3 Touch the second contact 4 Touch Merge Tip You can edit the primary contact name for the merged listing or delete or change other contact information as needed Delete contacts You can delete contacts created and stored on your phone If the contact is synced fr...

Страница 106: ...y first or last name touch Sort by To list names with first name first or last name first touch Name format Sort contacts in Phone app 1 Open the Phone app 2 Touch Settings Display options 3 Set options To sort by first or last name touch Sort by To list names with first name first or last name first touch Name format Narrow which contacts are shown In the Contacts app you can narrow which contact...

Страница 107: ... the Contacts app 2 Touch hold a name to select it then touch others to select more 3 Touch 4 Select the way to share Export all contacts 1 Open the Contacts app 2 Touch your profile icon Export 3 If you use more than one account select the account 4 Touch SAVE to save it in your Downloads folder 5 Open the Files app 6 Go to Downloads 7 Touch hold the file 8 Touch 9 Select the way to share Receive...

Страница 108: ...ers support this feature You can set your phone to automatically answer calls after 2 5 or 10 seconds when you re using a headset wired or Bluetooth 1 Touch 2 Touch Settings 3 Do one of the following If your phone has one SIM card touch Calls If your phone has dual SIMs touch Calling accounts and select the SIM 4 Touch Auto answer on headset and select a duration Hear caller ID announcement To hea...

Страница 109: ...all waiting Set the number of rings before sending a call to voicemail Dial into voicemail then follow your carrier s prompts to change this setting Fix a problem If your phone isn t ringing for incoming calls look for in your status bar Open quick settings and turn Do Not Disturb off Your phone will ring for incoming calls Check your settings to make sure your phone is screening calls at the appr...

Страница 110: ...ipe through and touch the person to call Call a favorite Touch the tab Call nearby place Touch and say or type the name then touch the search result to place the call Learn more Return call Touch then touch next to the number Tips To call frequent numbers with one touch from your home screen add a Direct dial widget You can save a recent call as a contact Change default calling app You can downloa...

Страница 111: ...c keypad Use other apps When you hold your phone to your ear the screen goes dark to avoid accidental touches To wake it up move it away from your ear or press the Power button To hide the call and use other apps swipe up from the bottom of the screen To return to the call swipe the status bar down and touch Ongoing call Answer call waiting If call waiting is active and a new call comes in you can...

Страница 112: ...conference calls To make a conference call 1 Call the first person 2 To call the next person a Touch This puts the first call on hold b Enter the number c Touch 3 To join the calls after the second person answers touch Make calls over Wi Fi About Wi Fi calling Some carriers support Wi Fi calling to make and receive calls and text messages from locations where your cellular signal is poor or not av...

Страница 113: ...off Make Wi Fi call 1 Make sure that Wi Fi calling is on You re connected to a Wi Fi network 2 Make the call as usual Depending on your carrier you ll see a Wi Fi calling icon in the status bar start and end call buttons or the active call status indicator when your call is over a Wi Fi network If you re not connected to Wi Fi calls use your carrier s mobile network Block calls and texts About blo...

Страница 114: ...block From the Messages app 1 Touch Spam blocked 2 Touch the blocked conversation 3 Touch Unblock Identify and block spam callers automatically For numbers that aren t in your contacts Google can provide information about the number and warnings about potential spam callers 1 Touch 2 Touch Settings Caller ID spam 3 Turn See caller and spam ID on 4 To prevent ringing and notifications from suspecte...

Страница 115: ...e this option on your phone contact your carrier for more information To turn call waiting on 1 Open the Phone app 2 Touch Settings 3 Do one of the following If your phone has one SIM card touch Calls If your phone has dual SIMs touch Calling accounts and select the SIM 4 Touch Additional settings then turn Call waiting on When call waiting is on if you re on a call and a new call comes in you can...

Страница 116: ... as contact You can save a number to make it easy to find and call back later To save a number 1 Touch 2 Touch 3 Touch the number 4 Touch Add Contact 5 If you have multiple accounts select one 6 Do one of the following To add to an existing contact touch Add to existing To set up a new contact add contact details 7 Touch or Save Delete calls from history Caution There s no way to restore the histo...

Страница 117: ...phone to dial an emergency number for example 911 in the US or 112 in Europe To dial an emergency number from a locked screen 1 Swipe up on the lock screen 2 Touch Emergency call to see the dialer 3 Enter the emergency number for your region and touch When you make an emergency call Emergency Location Service automatically sends your location to emergency responders Contacts calls voicemail Phone ...

Страница 118: ...of the following Swipe the status bar down and touch Or touch then touch hold 2 When connected follow the prompts to manage your messages and mailbox Contact your carrier for help with Recovering or resetting your password PIN for voicemail Replaying messages Saving forwarding or deleting messages Replying with or sending voice messages Changing number of rings before connecting call to voicemail ...

Страница 119: ...l and delete this message but wait to hang up until the notification icon has disappeared from your status bar Send all calls from contact to voicemail To send all calls from a certain person to voicemail 1 Open the Contacts app 2 Touch the contact s icon 3 Touch Route to voicemail Tip You can also block all calls and text messages from a number Contacts calls voicemail Voicemail 110 ...

Страница 120: ...headphones or loudspeaker touch or If you re listening to the radio while using another app use the mini player in notifications to seek stations or turn the radio off To turn the radio off touch Tip If you re having reception issues try moving your phone as far from the headphones as possible to increase the size of the antenna Or try moving a short distance towards a window if you are inside or ...

Страница 121: ... to music Get music Stream songs or download them to your phone so you can listen when you re on an airplane or don t have an internet connection Your phone can play MP3 FLAC M4A AAC AAC MIDI and WAV files To get music do any of the following Purchase it in a music app Then stream it or download it using that app Transfer it over USB or Bluetooth from your computer to your phone s Music folder Upl...

Страница 122: ...Touch hold the file 4 Touch and select Bluetooth 5 Touch the name of the paired device During file transfer you ll see in the status bar To check the status see the notification Receive files over Bluetooth 1 Pair your phone with the device sending the music 2 On the device sending the music start the file transfer following device s instructions 3 When you receive the Bluetooth notification on yo...

Страница 123: ...g only A USB OTG adapter cable if needed 2 Turn the phone and MIDI device on 3 Connect them with the USB cable and adapter if needed 4 Unlock the phone 5 Change the USB connection type to allow MIDI connection a Swipe down from the top of your home screen and touch the Charging this device via USB notification b Touch MIDI Music 114 ...

Страница 124: ... the password from the business or organization To connect using a QR code next to Add network touch and scan the code If the network is hidden you need to set it up before it will appear in the list of available networks Change share remove networks Change 1 Open quick settings then touch hold 2 In the list of nearby networks To connect to a different network touch its name To change settings for...

Страница 125: ...word and enter the password 3 Touch Advanced options and change Hidden network to Yes 4 Touch Save The hidden network is now visible in the list of available networks and if you weren t connected to Wi Fi previously you re now connected 5 If you were connected to Wi Fi when you added the hidden network in the list of available networks touch the name of the saved network then touch Connect Use Air...

Страница 126: ...nd data Even when you re not actively using them most apps use data in the background to sync information and deliver notifications To conserve data when you re running low you can use Data Saver to turn off background data for all apps Or to restrict background data used by an app indefinitely you can turn off background data specifically for that app Notifications only when you open the app When...

Страница 127: ...llular data is on If cellular data is off your phone doesn t have an internet connection to share 2 Go to Settings Network internet Hotspot tethering 3 Touch Wi Fi hotspot and do any To make it easier to identify your hotspot when connecting to it change the name for your hotspot To prevent others from seeing your phone s network name check Hide my device To see the current password touch Hotspot ...

Страница 128: ... Hotspot tethering and look under Wi Fi hotspot By assigning a password for your hotspot you ensure that people can t connect to your hotspot without your knowledge or permission To disconnect all devices and prevent them from reconnecting 1 Turn the hotspot off 2 Change the password 3 Turn the hotspot back on to continue using it If you re experiencing performance issues you can limit the number ...

Страница 129: ...prevents unauthorized usage of your cellular data USB tethering To connect a device to the internet using your phone s cellular data and a USB cable 1 Check that cellular data is on If cellular data is off your phone doesn t have an internet connection to share 2 Connect your phone to your computer with a USB cable 3 On your phone go to Settings 4 Touch Network internet Hotspot tethering 5 Turn on...

Страница 130: ... Contact your network administrator for VPN settings and any additional apps or requirements To set up a VPN connection 1 Go to Settings Network internet 2 Touch Advanced VPN If prompted set a screen lock PIN or password 3 Touch 4 Choose the type of VPN and enter settings from the network administrator 5 To always remain connected to the VPN check Always on VPN 6 Touch SAVE The network is stored i...

Страница 131: ...ter it on your phone If you don t see a place to enter it swipe down from the top of your screen and touch the Bluetooth notification If your device doesn t show a passkey and you must enter one for the device to pair see the device manufacturers instructions 6 Touch Pair on your phone AND touch the pairing prompt on the other device If you don t confirm on both devices pairing will fail 7 Set sha...

Страница 132: ...gs and turn on 2 Turn on the Bluetooth device Turn off Bluetooth scanning When Bluetooth is off your phone can still scan and automatically connect to a previously paired device To prevent this turn off Bluetooth scanning To turn off scanning 1 Go to Settings Location 2 Touch Wi Fi and Bluetooth scanning 3 Turn Bluetooth scanning off If you turn this off apps that use your location won t work as w...

Страница 133: ...ternet Wi Fi Wi Fi preferences 3 Touch Advanced Wi Fi Direct You ll see a list of Wi Fi Direct devices that are within range and compatible 4 Touch the device s name to connect Make contactless payments Only some versions of this phone sold in certain countries support this feature Use NFC near field communication to pay quickly and securely at checkout registers by touching your phone to an elect...

Страница 134: ...rust without having to type a lot of information or struggle with pairing Turn NFC on 1 Open quick settings and touch Or go to Settings Connected devices Connection preferences 2 Touch NFC and turn it on If you don t see this option then your phone doesn t support NFC Share content between devices Share content from your phone to another device by touching the devices together usually back to back...

Страница 135: ... 2 Open quick settings and touch Or go to Settings Connected devices Connection preferences Nearby Share 3 Touch Turn on or turn it on To turn it off open quick settings touch and turn it off Tip You can change your phone s name to something less identifiable before sharing or receiving Go to Settings Connected devices Connection preferences Nearby Share Device name and edit the name Share content...

Страница 136: ...n you ve selected All contacts or Some Contacts you ll need to add an email address associated with their Google account to your contacts Fix a problem If you re having problems sharing content with someone try these steps 1 On both phones check that Bluetooth is on 2 On both phones check that Location is on 3 Bring the devices close together within 1 foot 30 cm of each other 4 Turn airplane mode ...

Страница 137: ...PTP when you connected the phone in File Explorer choose whether to import pictures and videos automatically or manually 4 Open a second File Explorer window to see your computer folders 5 Navigate to the folders or files to transfer then drag and drop them to and from the open phone storage and computer folders On a Mac 1 Ensure the phone is properly connected to the computer using the steps abov...

Страница 138: ...he name of the Chromecast or TV to connect To stop On the casting notification touch Disconnect Or from quick settings touch Disconnect Cast an app You can cast an app if you Have a smart TV that supports mobile apps for viewing or playing media from your phone See your TV user guide for instructions to connect your phone Have Chromecast or a TV with Chromecast built in Miracast is not supported T...

Страница 139: ...with Chromecast built in check for updates to the Home app Phone can t find smart TV First check the basics Then 1 On the TV open the app and start a video Then on your phone open the app and try casting to the TV again 2 Link the app on your phone to the app on the TV a On your phone open the app open its settings and look for options to watch on TV For example YouTube Settings Watch on TV Link w...

Страница 140: ... Play Store search for printer brand print service and install the app for the printer s service plugin 3 Once installed return to Settings Connected devices Connection preferences Printing and touch the print service plugin name to automatically find your printer 4 If your printer isn t found automatically touch Add printer 5 Enter the printer s name and IP address found in your printer settings ...

Страница 141: ... contact one or a few photos Fast immediate sharing Things to consider The other phone must be within 1 foot 30 cm No Wi Fi or cellular data connection required Learn more Message MMS Good for Sharing one photo or a low resolution video Sharing with a friend or group Sharing immediately as an event is happening Things to consider You and your recipients must have cellular data plans to receive mul...

Страница 142: ...e storage with a basic account Cloud storage services are fairly secure but not completely free from security breaches so upload wisely Upload over Wi Fi to prevent cellular data charges Learn how Social app Good for Sharing publicly with large groups of friends followers and subscribers Sharing one photo at a time or many photos albums or videos Controlling how long you share something You can ea...

Страница 143: ... Your phone must be paired and connected with another device Settings Connected devices 134 ...

Страница 144: ...elected as default 4 Touch Open supported links and select Ask every time Pick any time You can change some default apps such as browser or messaging at any time 1 Go to Settings Apps notifications 2 Touch Default apps Or touch Advanced Default apps 3 Touch the default to change 4 Touch the app to use Adjust app permissions The first time you use an app and sometimes when you install or update it ...

Страница 145: ...notification history on To see the history go to Settings Apps notifications Notifications Notification history Choose how apps notify you Stop app from sending notifications When you receive unwanted notifications from an app touch hold the notification then touch Turn off notifications To review all apps and adjust whether they can send notifications 1 Swipe down to view your notifications 2 At ...

Страница 146: ...e silent notifications in status bar on 4 Restart the phone to apply the new settings You won t see the icon in the status bar for any silent notifications When you swipe the status bar down the icon appears in the pull down along with the notification Tip In phone Settings you can only hide status bar icons for all apps If you want to hide status bar icons for a single app open the app and look i...

Страница 147: ...o Settings Apps notifications Notifications 2 Touch See all from last days 3 At the top touch and select Turned off 4 Turn notifications on as needed Turn on snoozing If you want to be able to snooze notifications by dragging them left or right turn on snoozing 1 Go to Settings Apps notifications Notifications 2 Touch Advanced 3 Turn Allow notification snoozing on Control notification dots and bub...

Страница 148: ...screen notifications for an incoming email or chat but they won t include message details For finer control leave this on to allow details and instead hide sensitive content from specific apps 3 To change which notifications show on your lock screen show all hide notifications from apps you silenced or hide all touch Notifications on lock screen To hide sensitive content from specific apps 1 Set l...

Страница 149: ...while charging If you can t turn the phone on while it s charging wait until it receives enough voltage before turning it on When the battery gets low the phone sends a notification Use Battery Saver mode when the battery is low You can turn off charging sounds Extend battery life Choose settings that use less battery To get the most life from your battery Connections Turn off Bluetooth and GPS wh...

Страница 150: ...ry and battery optimization on To ensure that apps use your battery only when they need to keep adaptive battery and battery optimization on Check that adaptive battery is on for your phone When you keep adaptive battery on infrequently used apps will run less when you re not using them Your phone will learn how you use apps over time and adjust for best battery life 1 Go to Settings Battery Adapt...

Страница 151: ...your phone will Switch your background to Dark theme Turn off Live Caption Wait until you look at an app to refresh its content like email or news Stop using Location services when your screen is off Stop apps from doing things in the background like listening for you to say Hey Google When the phone is in Battery Saver mode you ll see in the status bar Turn Battery Saver on or off Turn it on off ...

Страница 152: ...is on Show battery percentage in status bar To show the percentage of battery power remaining in the status bar 1 Go to Settings Battery Or open quick settings then touch hold 2 Turn Battery percentage on Tip To see an approximate time your battery will last open quick settings touch hold and look beneath Should last until about Settings Battery 143 ...

Страница 153: ...fer free storage that can be expanded with a paid subscription once you reach the free storage limit Or you can manage your free storage by removing files you no longer need to make space for new ones Apps like Drive and Photos let you easily back up media to cloud storage Manage phone storage Free up space by scanning To scan your phone for old and unused items to remove like downloads and unused...

Страница 154: ... photos videos and select a duration Find downloaded files You can download files and store them on your phone including Photos videos and documents you save from emails or texts Books movies or other content that you buy from Play Store and save for offline viewing Other files or images you download from the web When the file has finished downloading you ll see in the status bar Touch the notific...

Страница 155: ... store songs from your library in the cloud for free with Google YT Music not available in all countries Then you can instantly listen to your tunes wherever you are You can upload music from your iTunes library Windows Media Player library My Music folder or any folder on your computer To upload your music 1 On your computer visit music youtube com 2 Click on your profile picture Upload music To ...

Страница 156: ...t options for photos videos and roaming Back up manually 1 Open the Photos app 2 Open the photo or video 3 On the photo or video touch Swipe up if you don t see View your backed up photos and videos From your phone open the Photos app From your computer sign in to photos google com More help To learn more read Google s help Scan documents and make copies Scan document to Drive You can scan importa...

Страница 157: ...nt title and folder on Drive if desired then touch Save In Drive open the file and touch to share or print the scan Tip You can also use the Camera app to scan information Scan and save to folders from your home screen Add Drive Scan widgets to your home screen to scan and save to new or selected folders Each widget saves to a single folder on Drive So add multiple widgets one for each folder you ...

Страница 158: ...ds between on silent and vibration only 2 Slide to adjust media volume 3 Touch to mute media volume 4 Touch to access all volume controls call ring notification alarm media Set app volumes and auto mute apps You can adjust the volume of each app Also your phone can learn to automatically mute apps you usually mute You can review and adjust the list of apps at any time Set it up 1 Go to Settings So...

Страница 159: ...d see If you want to customize Power Volume up so that it silences the phone instead of vibrating 1 Go to Settings System Gestures 2 Touch Prevent ringing Mute Tip Use Do Not Disturb to silence all calls messages events and reminders Turn it on from quick settings or schedule it to turn on automatically during certain times or during calendar events Pick up to silence You can simply pick up your p...

Страница 160: ...tion Set call ringtone for a contact You can choose a unique ringtone for calls from specific people so you ll know instantly who s calling 1 Open the Contacts app 2 Touch the contact s name 3 Touch Set ringtone 4 Do one of the following Select a ringtone from the list To use a song as the ringtone touch Add ringtone at the bottom of the list Then touch to browse and select the song stored on your...

Страница 161: ...ugh your phone s loudspeaker and connected devices This feature is always on when you re listening through the loudspeaker and you can adjust the settings for headphones and connected speakers It identifies the content you re listening to and adjusts for optimal sound Select sound profiles You can select a preset sound profile for your headphones or other connected device and your phone will remem...

Страница 162: ... To select a duration touch For 1 hour then touch or to adjust the time To choose each time you turn Do Not Disturb on touch Ask every time Turn it off Open quick settings and touch If it s turning itself on again but you don t want it to Make sure you re not silencing on a schedule or during calendar events If you re using Bedtime mode touch Settings Digital Wellbeing parental controls Bedtime mo...

Страница 163: ...s and other interruptions Alarms and media sounds are allowed by default but you can turn them off You can also allow touch sounds reminders and calendar events to send notifications 1 Go to Settings Sound vibration Do Not Disturb Or in quick settings touch hold 2 Touch Alarms other interruptions 3 Turn interruptions on or off Choose settings for hidden notifications If you have chosen to hide sta...

Страница 164: ...it to turn it off To delete a schedule touch To delete multiple schedules touch Delete schedules Silence during calendar events Your phone can automatically switch into and out of Do Not Disturb mode for all scheduled events in calendars that you specify 1 Open quick settings then touch hold 2 Touch Schedules 3 Do one of the following To use an existing one turn it on To create a new one touch Add...

Страница 165: ...u might have turned on a screen reader This accessibility feature helps people with visual impairments To turn it off 1 Press hold both Volume Up and Down buttons for three seconds If TalkBack was reading the screen this pauses readout so you can update settings more easily 2 Go to Settings Accessibility 3 Turn off all screen readers such as TalkBack or Select to Speak Silence Hello Moto during po...

Страница 166: ... to the dark background until the phone has charged Turn it on or off 1 Go to Settings Display 2 Turn Dark theme on or off Tip To add Dark theme to quick settings open quick settings touch then drag the tile where you want it Set a schedule 1 Go to Settings Display Dark theme 2 Touch Schedule then select one To start and stop at specified times touch Turns on at custom time and enter times To use ...

Страница 167: ...d white 1 Go to Settings Digital Wellbeing parental controls Bedtime mode 2 Select when to turn on Bedtime mode 3 Touch Customize 4 Turn Grayscale on Turn it off To temporarily switch back to regular colors from grayscale open quick settings and touch To stop automatically changing to grayscale at night go to Settings Digital Wellbeing parental controls Bedtime mode Customize and turn Grayscale of...

Страница 168: ...to close and restart the app Open recent apps and swipe it from the list then reopen the app Restart the phone then reopen the app If you re using an app and want to toggle full screen on or off you can do it from the recent apps list 1 Drag up from the bottom of the home screen hold then release Or touch if you re using 3 button navigation 2 Touch the app s icon 3 Touch Full screen to switch it o...

Страница 169: ...for a while to wake your phone bump it Peek at contents Touch hold an icon to preview the notification View more and take action For more details and notifications drag an app icon up or drag it to Then To respond drag the app icon to an action like reply or archive To dismiss drag the app icon to Dismiss Change Peek Display settings 1 Go to Settings Display Advanced Peek Display Or open the Moto ...

Страница 170: ...s name Stop Peek Display notifications 1 Go to Settings Display Advanced Peek Display Or open the Moto app and touch Display 2 Turn Peek Display off To restart the notifications turn Peek Display on Change screen timeout Change when your screen turns off 1 Go to Settings Display Advanced 2 Touch Screen timeout and select the time of inactivity before your phone sleeps Tip Set a shorter time to ext...

Страница 171: ...reen settings Touch hold a blank spot on your home screen then touch Home settings Allow Home screen rotation Choose color mode You can change the intensity of color on your screen for a realistic or enhanced look 1 Go to Settings Display 2 Touch Advanced Colors 3 Choose one To see the most accurate colors touch Natural To see the most vivid colors touch Saturated 4 To change the color temperature...

Страница 172: ... record 2 Select options for Viewfinder size Resolution Frames per second 3 To show screen touches turn Record touch points on Set lock screen preferences Limit lock screen notifications If you ve set a pattern PIN or password you can control which notifications show on your lock screen 1 Go to Settings Display Advanced Lock screen 2 Touch Lock screen Notifications on lock screen 3 Select whether ...

Страница 173: ...PIN pattern or password But sometimes you need to trade convenience for more security You can temporarily tighten locks and prevent lock screen notifications To set it up 1 Go to Settings Display Advanced Lock screen 2 Turn Show lockdown option on To use it 1 Touch hold the Power button 2 Touch Lockdown Your fingerprint sensor and automatic unlock settings are disabled and notifications won t be d...

Страница 174: ...t troubleshoot the issue Magnify the screen You can magnify the screen by triple tapping it or by swiping up from the bottom of the screen with two fingers If you re using 3 button navigation you can add to magnify Set it up To set up the way to start zoom in and stop zoom out magnification 1 Go to Settings Accessibility Magnification 2 Turn Magnification shortcut on When magnification is on you l...

Страница 175: ...r other notification sounds You can assign a ringtone for notifications from specific apps You can also control sounds that notify you of other events 1 Go to Settings Sound vibration Advanced 2 To hear a confirmation tone and feel a vibration when you successfully connect your phone to a charger turn Charging sounds and vibration on 2 To feel a vibration when you make a call and the other party a...

Страница 176: ... Volume keys or a swipe gesture as a shortcut to turn the reader on off touch TalkBack shortcut then select keys or gesture More assistance You can also Use voice commands Dictate text instead of typing Hearing assistance Caption all speech This feature is available only in English Your phone can automatically caption videos podcasts audio messages and recordings Turn captions on off Press a Volum...

Страница 177: ...g aids and reduce sound feedback 1 Touch 2 Touch Settings Accessibility 3 Turn Hearing aids on During a call hold the phone to your ear then rotate or move it to get the best position for speaking and listening Use real time text RTT during calls Not all carriers support this feature Real time text RTT lets you use text to communicate during a phone call Your phone sends text as you type and the r...

Страница 178: ...ging and email If you prefer to connect to a TTY device 1 Touch 2 Touch Settings Accessibility TTY mode 3 Select a mode TTY Full Type and read text on your TTY device TTY HCO Type text on your TTY and listen to voice replies on your phone TTY VCO Speak into your phone and read text replies on your TTY 4 Connect your phone and TTY with the audio cord that came with your TTY Use accessibility shortc...

Страница 179: ...sibility tools to use this icon touch hold it to switch between tools 2 Choose an option from the menu Press Volume buttons to start stop TalkBack You can press the Volume buttons to turn the screen reader TalkBack on or off To enable the shortcut 1 Go to Settings Accessibility TalkBack 2 Turn TalkBack shortcut on To use the shortcut Press and hold the Volume Up and Down buttons at the same time f...

Страница 180: ...or pattern to unlock the phone make online and in store purchases and sign into banking and financial apps You can add and remove fingerprints Fingerprints Are created from features of your fingertip converted to a mathematical representation and then encrypted and stored only on the phone No fingerprint images are ever stored Are never shared with Google or Motorola Are never shared with other ap...

Страница 181: ...anned your phone to confirm there aren t any potentially harmful apps but your phone seems slow try these troubleshooting steps Be ready to find a lost phone Make sure your phone can be found Find My Device allows you to remotely locate lock and erase your phone If you ever need to find your phone your phone will need to Be turned on Be signed in to a Google account Be connected to mobile data or ...

Страница 182: ...r home screen Swipe Swipe up This prevents accidental dialing but doesn t secure the phone Lock Pattern Draw a pattern on a grid PIN Enter a four to sixteen digit numeric code Longer PINs are more secure Password Enter four to sixteen letters digits or symbols for the password A long strong password is the most secure option When you re using any of the 3 locks you can also unlock with your finger...

Страница 183: ...en 1 Go to Settings Security 2 Next to Screen lock touch 3 Touch Lock after screen timeout then select a duration Stop Power button from instantly locking You can manually lock your phone by pressing the Power button If you want the Power button to turn off the screen but not lock it 1 Go to Settings Security 2 Next to Screen lock touch 3 Touch Power button instantly locks off After the screen tur...

Страница 184: ...ity Advanced Trust agents and enable Smart Lock 4 Unlock your phone then touch Trusted devices ADD TRUSTED DEVICE 5 Touch a device to select it from the list of connected devices Tip If your device isn t in the list make sure you are paired with it When the phone is connected to the device the phone automatically unlocks Remove trusted devices 1 Go to Settings 2 Touch Security Smart Lock 3 Unlock ...

Страница 185: ...e 4 Follow the onscreen instructions Be sure to frame your entire face with the outline Face matching data is stored securely on the phone Whenever you turn on or wake the phone it will search for your face and unlock when it recognizes you Unlock your phone Show your face to the lock screen If it doesn t recognize you it stays locked and displays one of these icons Icon How to unlock Use your pas...

Страница 186: ... see Smart Lock try the following Update Google Play services In the Google Search widget on your home screen search for Google Play services then touch the app to open it Go to Settings Security Advanced Trust agents and enable Smart Lock 4 Unlock your phone then touch Trusted places 5 Set up your places If you added Home or Work locations in Maps touch the location name and turn it on if desired...

Страница 187: ...ck your phone then touch On body detection 5 Turn it on Use fingerprint security Set up fingerprint security Use the fingerprint sensor to unlock your phone make fast and secure online and in store purchases and sign into bank and finance apps 1 Go to Settings Security 2 Touch Fingerprint then unlock your phone 3 Follow the onscreen instructions to scan your fingerprint using the sensor on the bac...

Страница 188: ...ensor with third party apps Be sure the app supports fingerprint recognition Install the app and open its settings to adjust options like enabling fingerprint unlock Consult the app s help info for more instructions Why am I still asked for PIN pattern For maximum security you still need to enter your pattern PIN or password Every time you power up your phone When more than 72 hours have passed si...

Страница 189: ...een Turn on pinning Use pinning to keep the current app in view until you unpin it For example you can pin a game and your child cannot navigate anywhere else on your phone You can set up a pattern PIN or password required to unpin 1 Go to Settings Security Advanced App pinning 2 Turn pinning on 3 By default you must always enter your pattern PIN or password when unpinning a screen If you don t wa...

Страница 190: ...d on 5 Enter your carrier provided PIN and follow the onscreen instructions Unlock SIM card When prompted enter the PIN used to set up the SIM lock Caution If you enter an incorrect PIN multiple times the SIM will be disabled If you accidentally disabled SIM If you enter an incorrect PIN multiple times the SIM will be disabled Contact your carrier for a PIN unlock key PUK to re enable the SIM Chan...

Страница 191: ...quick settings Touch Then drag the Location tile where you want it Review apps using your location To see which apps have recently accessed your location 1 Go to Settings Location 2 Under RECENT LOCATION REQUESTS review the list of apps that recently received your location 3 To prevent an app from accessing your location a Touch App access to location b Touch the app name c Select Deny Review serv...

Страница 192: ...led are causing the issue and uninstall as needed If location works correctly in safe mode a 3rd party app is probably causing the issue A lot of apps use your phone s location If these apps end up with corrupted files it can affect your phone s location too Problem Location isn t accurate Turn accuracy on 1 Go to Settings Location 2 Touch Advanced Google Location Accuracy 3 Turn Improve location ...

Страница 193: ...able open the Play Store app and touch your profile icon Manage apps device Add email or app account Accounts are automatically added when you Set up corporate email Set up personal email for non Gmail addresses Install apps that require a username password to log in such as messaging shopping or streaming content To review these accounts or add another 1 Go to Settings 2 Touch Accounts Add accoun...

Страница 194: ...lp Sync apps with your Google account About syncing What sync does When your phone syncs your Google apps refresh their data and you get notifications about updates Which apps sync By default apps made by Google sync automatically You can turn auto sync off and back on for individual apps Whether other apps not made by Google can sync varies by app If you turn off auto sync Turning off auto sync d...

Страница 195: ...unt 1 Go to Settings Accounts 2 Turn Automatically sync app data off To collect messages email calendar or other app updates you ll need to sync the accounts manually Tip Turning off auto sync can help save battery life To start auto sync after your battery recharges turn it back on Sync manually 1 Go to Settings Accounts 2 Touch the account name 3 Touch Account sync Sync now Fix a problem Select ...

Страница 196: ...arn more from Google about Viewing and controlling what information is collected search YouTube recordings of your voice commands location Deleting your search history and other activity Reviewing your location history Any other questions about your account Settings Accounts 187 ...

Страница 197: ...t 3 Select the height you want Adjust keyboard sounds To control whether your keyboard makes sounds 1 On the keyboard touch 2 Touch Preferences 3 To hear sounds when you type turn Sound on keypress on 4 To adjust how loud the sounds are touch Volume on keypress Adjust keyboard vibration The onscreen keyboard vibrates when you touch a key Turn off vibration feedback if you prefer not to use it or w...

Страница 198: ... information from Contacts Turn off auto correction 1 On the keyboard touch 2 Touch Text correction 3 If you don t want words corrected while you type turn Auto correction off Use multiple languages Change display language You selected the language for your phone during set up To change it 1 Go to Settings System Languages input Languages 2 Touch hold the language you want and drag it to the first...

Страница 199: ... learns which apps you use most then manages memory more efficiently so they open faster To turn this feature on or off 1 Go to Settings System Performance 2 Adjust settings To allow AI to learn your usage patterns to help open apps faster turn Quick launch on To use phone storage to extend RAM and improve performance turn RAM boost on Restart your phone to apply the new setting Settings System La...

Страница 200: ...k gesture touch and move the slider Learn more 3 button navigation Use the and buttons Learn more Swipe fingerprint for notifications You can set the fingerprint sensor to open your notifications and quick settings when you swipe it Set it up 1 Go to Settings System Gestures 2 Touch Swipe fingerprint for notifications and turn it on Use it Swipe down on the fingerprint sensor Swipe once to view no...

Страница 201: ...off But if you use a screen lock don t worry only your Camera app is accessible To view existing photos or access any other features or apps you must unlock your phone To turn Quick capture on or off 1 Go to Settings System Gestures Or open the Moto app and touch Gestures 2 Turn Quick capture on or off Adjust screenshot settings You can adjust settings for capturing screenshots at any time 1 Go to...

Страница 202: ...d 2 Touch Backup 3 Check that Backup by Google One is on If needed turn it on 4 If you have multiple Google accounts touch Account to select an account 5 Follow the onscreen instructions To back up other files that aren t automatically backed up like attachments or downloads 1 Open the Drive app 2 Touch 3 Touch Upload then choose the files or folder to upload Manage your backup in Drive On your ph...

Страница 203: ...can Set up Google accounts and other types of accounts Set up a screen lock Customize the home screen and settings for their spaces Add and delete apps for their spaces and update any apps they use regardless of who installed them Important To prevent others from switching to your owner profile and accessing your information set a screen lock before you share your phone with users or guests When s...

Страница 204: ...s SMS 6 Select the option to switch to that user then touch Set up now 7 Give the phone to the new user to set up the profile Restrict calls and messages From your owner profile you control whether users can call and send texts with your phone 1 Go to Settings System Advanced Multiple users Or from quick settings touch More settings 2 Touch the user s name 3 To prevent the user from making calls o...

Страница 205: ...ch Add guest 3 To allow the guest to make calls switch on Turn on phone calls 4 Touch the option to switch to guest mode 5 If you ve lent your phone to a guest previously touch Start over to clear the last guest settings or touch Yes continue to keep last guest settings End guest session 1 Go to Settings System Advanced Multiple users Or from quick settings touch 2 Touch Remove guest Remove All da...

Страница 206: ...phone 2 See IMEI for your number 3 Record and save the number where you can easily access it You can also find your IMEI number by dialing 06 in the Phone app On some phones the MEID HEX number is your IMEI number If your phone doesn t turn on check the box it came in or the receipt for the IMEI number Find legal and product information To view the electronic regulatory label for your phone go to ...

Страница 207: ...s frozen reboot it by pressing and holding the Power button for 7 10 seconds 2 Check for system updates Go to Settings System updates 3 Check for app updates Open the Play Store app and touch your profile icon Manage apps device 4 Check available storage and clear space if needed Phone feels warm or hot Overview It s normal for your phone to feel warm or even hot depending on how you re using it I...

Страница 208: ... reboots your phone 2 Charge the phone If your phone has a sign of life indicator look for a white light near the top front of the phone This indicates that the phone is charging but battery is too low to power the screen If you re having trouble charging try these troubleshooting steps 3 If you don t see a battery icon after you plug your phone in to charge the issue could be with your screen Che...

Страница 209: ...en is frozen or won t respond Tip If your screen goes black when the phone rings so you can t answer the call clear data for the Phone app If your phone freezes stops responding or is stuck on a blank or white screen try the following 1 Restart your phone Hold down the Power button for about 30 seconds 2 If this doesn t work charge your phone for at least 5 minutes Then while connected to the char...

Страница 210: ... inversion and turn it off Tones hues are different or missing If the screen shows warmer tones than usual check quick settings If Night Light is on turn it off If certain colors appear diminished or their hues are different go to Settings Accessibility Color correction and turn Use color correction off Background turned dark light Go to Settings Display and turn Dark theme off Fix issues Hardware...

Страница 211: ...e other SIM slot 4 Contact your carrier to make sure your account is set up properly 5 Ask your carrier to replace the SIM card 6 Perform an external phone reset No signal 1 If you usually have a signal but the status bar shows in your current location move to another area where you can receive a signal like outdoors If you re uncertain whether your carrier provides service in that location check ...

Страница 212: ...vice 5 If you re using a ringtone that you installed try using a ringtone that came with the phone 6 Use safe mode to see if apps you installed are causing the issue and uninstall as needed Begin with application types like launchers task killers or anti virus apps Can t answer ringing phone 1 Clear the data for the Phone app Touch hold then touch Storage cache Clear storage Consistent busy signal...

Страница 213: ...pp to automatically lock your screen during calls search for call screen lock on Play Store 4 Use safe mode to see if apps you installed are causing the issue and uninstall as needed 5 Check if a software update is available for your phone 6 Reset the phone People can t hear me on calls 1 Check that nothing is covering the microphone If you are using a case cover or screen protector remove it and ...

Страница 214: ...g is covering the microphone If you are using a case cover or screen protector remove it and see if it was causing the issue Check that the protective film that ships with the phone has been removed 2 While in a call try using the speakerphone or a wired headset to see if the sound quality improves If it doesn t the issue is probably network signal strength instead of hardware 3 Turn your phone of...

Страница 215: ...the status bar down b On the USB notification touch then touch the notification c Touch No data transfer 5 Reboot the phone by holding the Power button for 7 10 seconds 6 Reset the phone Phone gets hot while charging The TurboPower charger which provides efficient rapid charging can cause the battery to heat up which is normal If the battery reaches 111 degrees F the charging rate slows down Once ...

Страница 216: ...ry life may vary day to day depending on what you re doing If your battery is draining faster than expected If your battery life seems shorter than usual a quick and easy step is to reboot your phone especially if you haven t turned it off in longer than a week 1 Press and hold the Power button 2 Touch Restart 3 Plug your phone in and charge it normally Tip You can adjust settings to extend your b...

Страница 217: ...check the basics 2 Make sure the phone and Bluetooth device are in discovery mode 3 Refresh the available devices list a Go to Settings Connected devices b Touch Pair new device 4 Check if a software update is available for your phone 5 If you re having trouble pairing with your car see the car manufacturer s instructions for your model 6 Reset the phone s connections then power cycle the phone Ca...

Страница 218: ...hone and on the Bluetooth device and charge if needed Bluetooth devices may disconnect or create noise when the phone or Bluetooth battery is low 2 Adjust positioning Make sure you are wearing or positioning the device appropriately Keep metal objects such as keys or coins away from the phone and device to avoid interference 3 Clear data for this system app a Go to Settings Apps notifications then...

Страница 219: ...on your phone 2 Check if a software update is available for your phone 3 Check that the Wi Fi router firmware is up to date 4 Reset the phone s network connections 5 Reset the phone Connection drops After each troubleshooting step check to see if the issue is fixed 1 Turn off Wi Fi scanning 2 Set Wi Fi to always remain connected even when the phone sleeps 3 Forget the network connection Then set u...

Страница 220: ...eb sites 1 Power cycle your computer or tablet 2 Make sure the browser version is up to date Can t transfer files or connect to computer If you re having problems using a USB connection to connect your phone to your computer try these troubleshooting steps Check your computer Windows computer 1 Check your computer s settings to make sure that Windows automatically detects new hardware 2 Restart yo...

Страница 221: ...3 To test the USB port on your computer connect a different device to your computer Fix issues Bluetooth Wi Fi USB issues 212 ...

Страница 222: ... account to set up a phone after reset if that password changed within 24 hours Account sync issues If your account is having problems syncing you may see a message or an icon In most cases these issues are temporary and your account will sync again after a few minutes If you keep having sync issues try the solutions below Sync account manually 1 Go to Settings Accounts 2 Touch the account to sync...

Страница 223: ...is with your phone You can move on to the next solution If you can t sign in your account may have an issue 4 Check if a software update is available for your phone Advanced troubleshooting After each troubleshooting step try manually syncing to test if sync works 1 Remove and re add your account 2 Clear cache and data for the Contacts app a If you ve saved any contacts since you last synced back ...

Страница 224: ...rce stop the app This completely shuts down the app including any background services that may be causing your issue 5 Clear the app s cache This frees up space by removing temporary files 6 Clear the app s data This erases all data saved in this app 7 Contact the app s developer a Open the Play Store app b Touch your profile icon My apps games c Touch the app and swipe down to see contact informa...

Страница 225: ...e algorithm that stitches the images together isn t optimized for indoor up close shots Accidentally deleted photos You can try to recover recently deleted photos If recovered be sure to back up your photos to the cloud WhatsApp camera issues If you installed WhatsApp and have problems taking photos or videos with it 1 Check for updates to the app 2 Clear the app s cache 3 If the problem continues...

Страница 226: ...4 Touch Delete permanently to confirm the deletion Messaging problems If you re having problems sending or receiving messages try the following 1 Check for updates to your messaging app 2 Check if a software update is available for your phone 3 Turn your phone off and then on again 4 If the problem persists follow the steps below for specific problems After each troubleshooting step check to see i...

Страница 227: ...ned off turn them on and try using the app again 2 Force stop the app This completely shuts down the app including any background services that may be causing your issue 3 Uninstall any recent app updates Touch hold then touch App info Uninstall updates 4 Clear the app s cache This frees up space by removing temporary files 5 Reset the phone Keyboard not working If your keyboard has problems like ...

Страница 228: ...Play Store problems For help with Play Store read Google s troubleshooting information Fix issues App issues 219 ...

Страница 229: ...of updates Security updates contain fixes and improvements from Google for your current version of the Android operating system Motorola provides these updates to most phones on a regular basis Android OS updates are new versions of the Android operating system Motorola provides OS updates from Google to eligible phones as soon as possible To see if an OS update will be available for your phone or...

Страница 230: ...ges Downloaded apps Before you reset 1 Back up your data If your phone works and you can unlock it If you aren t automatically saving your photos and videos to your Google Photos library back them up now or copy them to a computer Make sure that any changes you made to contacts or calendar are synced to an account 2 Make sure you have your security information The username for a Google account on ...

Страница 231: ...Press the Power button to restart in Recovery mode 6 If you see an Android robot with a red exclamation mark press hold the Power button and while holding it down press release the Volume up button 7 Use the Volume buttons to scroll to Wipe data factory reset then press the Power button to select it 8 Use Volume buttons to scroll to Factory data reset then press the Power button to select it Allow...

Страница 232: ...Learn to use an app Open the app and touch or Help Phone issue Visit mobilesupport lenovo com for solutions user forums live contact options Fix issues Maintenance procedures 223 ...

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