Troubleshooting
Troubleshooting
The following table provides troubleshooting information for solving SmartMotor problems
that may be encountered when using CANopen. For additional support resources, see the
Moog Animatics Support page at:
http://www.animatics.com/support.html
Issue
Cause
Solution
EtherNet/IP Communication Issues
Master device does
not recognize motor.
Motor not powered.
Check Drive Status LED. If LED is not
lit, check wiring.
Disconnected or miswired
connector, or broken wir-
ing between motors.
Check that connector is correctly wired
and connected to motor. For details,
see Connections, Wiring and Status
LEDs on page 25.
Wrong node ID (address)
Set address and then reboot motor.
For details, see Network Settings and
Status Commands on page 38.
Wrong firmware
Please consult Moog Animatics for the
proper software version.
Network flooded with
traffic.
Reduce the network to just the
SmartMotor and try a simple move
command without interference from
other devices.
Solid red error LED.
A warning or bus off con-
dition has occurred.
A blinking red LED may indicate occa-
sional issues from any of the causes lis-
ted above; a solid red LED indicates
that these issues have occurred fre-
quently, which causes the motor to
stop communicating (bus off con-
dition). In this case, the SmartMotor
must be reset after fixing the cause of
the problem.
Communication and Control Issues
Motor control power
light does not illu-
minate.
Motor is equipped with the
DE option.
To energize control power, apply 24-48
VDC to pin 15 and ground to pin 14.
Motor has routed drive
power through drive-
enable pins.
Ensure cabling is correct and drive
power is not being delivered through
the 15-pin connector.
Motor does not com-
municate with SMI.
Transmit, receive, or
ground pins are not con-
nected correctly.
Ensure that transmit, receive and
ground are all connected properly to
the host PC.
Motor program is stuck in
a continuous loop or is dis-
abling communications.
To prevent the program from running
on power up, use the Communications
Lockup Wizard located on the SMI soft-
ware Communications menu.
Motor disconnects
from SMI sporad-
ically.
COM port buffer settings
are too high.
Adjust the COM port buffer settings to
their lowest values.
Moog Animatics Class 6 EtherNet/IP Guide, Rev. B
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