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Appendix
Guarantee
Pan european service
Should you experience any difficulty, please contact your nearest Mitsubishi Electric representative in the
list below for information on service centres.
Important : to obtain the Mitsubishi Electric warranty service, the original purchase invoice from the dealer
is required.
Pan-european end-user guarantee conditions
1.Mitsubishi Electric guarantees that for a period of twelve (12) months from the date of purchase from
the dealer, the product shall be free from defects in materials and workmanship. If the statutory
warranty in force in your country exceeds 12 months, the statutory warranty is not affected by this
manufacturer’s guarantee. This guarantee also covers batteries for a period of twelve (12) months from
the date of purchase from the dealer. Subject to the conditions below, MMCE will indemnify you for the
cost of all parts and labour for repairs, or the replacement of the product or parts (which may include
equipment of similar type) where conducted by an approved Mitsubishi Electric service centre. MMCE
shall be entitled to retain any product that has been replaced.
2.All claims must be made to an approved Mitsubishi Electric service centre. You can contact the
Mitsubishi Electric representatives listed above to obtain details of your nearest approved Mitsubishi
Electric service centre. As a condition of this guarantee, the date of the purchase must be confirmed
by producing the original invoice from the dealer. The final determination of guarantee claim eligibility
shall be made by MMCE.
3.This guarantee does not cover:
a)non-compliance with directions for use;
b)installation or removal charges where the product is installed in a vehicle;
c)defects or failures caused by accident, misuse, improper installation or improper repair by a non-
approved repairer, alteration or modification, neglect, failure to use the phone for normal purposes,
Acts of God, water ingress, use in adverse environmental conditions (humidity or temperature);
d)cost of or performance of any modifications to the product to adapt or adjust it to conform to national
or local safety laws, where such safety laws go beyond agreed European Union standards;
e)loss of use of the product or consequential loss of any nature;
f)loss of use of air-time, loss of use of any loaned equipment or ancillary equipment;
g)provision of incorrect or insufficient signal on air-time network, upgrading of product software to
changes in network operating parameters, main supply voltage fluctuations, incorrect SIM card
(memory card) parameters for connection to airtime retailer;
h)damage caused by non-Mitsubishi Electric accessories.
I)telephones or accessories from which the brand or serial number has been removed or changed;
whose labels have peeled off or have been damaged; in which one of the two screens or the camera
presents cracks; whose the mobile holders are broken, which show signs of having been taken apart
or in which the humidity indicator shows positive.
4.Any guarantee claim or service does not extend the original guarantee period unless so required by
prevailing national law.
5.This guarantee is valid only if the product is purchased and used in the European Union, Norway,
Iceland or Switzerland.
THIS GUARANTEE DOES NOT AFFECT YOUR STATUTORY RIGHTS.
MITSUBISHI ELECTRIC EUROPE B.V.
French branch
25 Boulevard des Bouvets
92741 Nanterre Cedex
France
www.mitsubishi-telecom.com
UNITED KINGDOM
Tel: (0800) 912 00 20
BELGIUM
Tel: (0800) 75733
SPAIN
Tel: (902) 11 68 58
GERMANY
Tel: (01803) 33 71 84
FRANCE
Tel: (0825) 86 82 83
LUXEMBURG
Tel: (800) 23552
ITALY
Tel: (800) 79 10 29
NETHERLANDS
Tel: (0800) 0223 825
IRELAND
Tel: (1800) 927 012
GREECE
Tel: (00800) 4413 1247
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