Mitel SX-200 ICP - 1.0 5020, Руководство техника

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SX-200 ICP CX/CXi Technician’s Handbook
Troubleshooting Voice Mail
If voice mail is not working properly, refer to the chart below for
suggestions on corrective action. If you are experiencing symptoms that
are not listed here, call your dealer for assistance.
To check the amount of disk space voice mail messages are using and the
status of the voice mail ports, use the Maintenance terminal REPORTS
function.
Table 44: Voice Mail Troubleshooting
Symptom/Trouble Corrective Action
Notification calls are configured
for a mailbox, but don't seem to
work. Notification is not enabled at the system level
(see Voice Mail Options Form 49)
-or-
CO line access is restricted for voice mail
port extension numbers.
-or-
Notification call number incorrectly
programmed. Try dialing the number from a
telephone to see what happens.
Notification calls use the correct
outside lines, but the pager
never beeps. Check the notification phone number and
pager type in Form 50, Mailboxes.
The date and time that a
message was left is incorrect. Check the SX-200 ICP system clock.
The system is warning that the
disk space is almost full. Delete unused mailboxes and have
subscribers clean out unnecessary saved
messages.
Too much silence before or after
a greeting or mailbox name. When recording greetings and names, start
speaking immediately after the tone and
press any key as soon as you are finished.
When outside callers reach the
auto attendant and press 0,
either no phones ring or the
incorrect phone rings. Check that mailbox 0 is correctly associated
with the operator's extension.
When outside callers reach the
auto attendant and press 0, the
operator's telephone rings and
never forwards to voice mail. Set Call Forward-Busy/No Answer on the
Operator's phone to forward to voice mail.
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