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Direct Matrox Technical Assistance – If you still can’t resolve a problem (and your
Matrox product wasn’t provided by your computer manufacturer), you can get direct
technical assistance four ways:
#
Call Technical Support (Canada) at 514-685-0270. For residents of Quebec only,
call 514-822-6330.
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Send a FAX to 514-822-6363, Attention: Graphics Technical Assistance.
#
Visit our technical support Web site at
www.matrox.com/mga/tech_supp/home.htm
.
#
Write a letter to Graphics Customer Support at our Corporate Headquarters. The
address is: Matrox Graphics Inc., 1055 St. Regis Blvd., Dorval, QC, Canada,
H9P 2T4.
Information we need
Please give a complete description of the problem, and include:
!
Matrox card serial number, model number, revision number, BIOS number, driver type
and version, and memory address at which the Matrox card is installed.
!
Computer brand name, system BIOS manufacturer and version number or date, bus
type, model, processor speed, and amount of memory.
!
Monitor brand and model name.
!
Operating system and version – if you’re using a memory manager, its brand and
version. Also, list any memory-resident programs in use.
!
If you’re using a network card, its brand and version.
!
Brand and model of any other cards and devices installed on your system.
Program specific problems
If a problem appears with a specific program, please give us the following information:
!
Display settings (color palette, display resolution, and so on) applied when the problem
occurs.
!
Program name and version. Name any add-on packages you’re using.
!
If possible, take note of the file and segment address that caused the problem.
!
Detailed steps known to cause the bug, so we can reproduce it.
